2.0 MediocreDec 21 2015
NEVER rent from USaveWhen I landed, the rental agency was closed. They knew what time my flight was coming in but they did not notify me when I booked the reservation that their office would be closed when my flight arrived. I called the national number. They said if I called the local number someone would pick up. They didn't. National number also said they would have someone call me back as soon as they opened in the morning. They did not. I called the national number several times in the morning but kept getting sent to voicemail with a promise they'd call me back. They never did. Finally called the local number in the morning. He asked what time I arrived the night before and said they were closed at that time. (Funny... the national office said they closed at a different time... ) Local guy also said said because I had not shown the night before he'd canceled the rental. I asked how could he help me now. He just said he couldn't. Told me to go online to rent a car from them. I went online and the site said to call the local office to rent a car. At that point I just gave up.
3.6 MediocreDec 12 2015
I received my rental and everything was fine. Two days into my trip the brakes on the car I rented failed and thank god I was able to stop the car. I then had to get the brakes replaced at my expense. Making the trip miserable. I was reimbursed for the brakes after I returned the car, but in no way does that compensate for the moment you step on the brakes to find there are none. This company needs to remember that vehicle maintenance and customer safety needs to come first and foremost.
9.2 ExcellentNov 23 2015
No frills rentalGreat value. I did save $$$$Car was mechanically sound but had some damage. NO POWER WINDOWS OR LOCKS.
2.0 MediocreNov 14 2015
Insurance pusherNothingThey force you to take on their insurance if you cannot produce a letter for your insurance company proving coverage. The coverage offered was 1 1/2 times more than the rental.
2.0 MediocreOct 26 2015
Need refund, was not given the carOur flight got delayed and we did not get into San Juan in time to pick up our rental, so it was canceled, however, I was still charged for this $50.00. The reference number is "4937". Please let me know what I need to do to get a refund.
2.0 MediocreOct 25 2015
No carNothing. They didn't have the car for my reservation.They passed me onto an even worse car rental place, Sixt. Never go there. Waste of time.
3.2 MediocreOct 22 2015
U don,t saveWell in the end you don't save. Lots of hidden fees that they say are mandatory, like roadside assistance insurance cost me $24.00. Not shown on my kayak reservation total. Kayak quote was $158.08 they said minimum was $184.69. That's after we went through a big hassle discussion about insurance. They would not honor my premier visa insurance. I had to call my Regular auto insurance co and get a copy of my policy for them. They also took an imprint of my credit card which they said they will keep on file for 30 days in case there is any additional charges or un discovered damage. The whole thing made me pretty uncomfortable. Not even sure they can legally do that?
2.0 MediocreOct 22 2015
No way!...we cxld our reservation and booked elsewhere.Waited 30 minutes curbside to finally call and receive no answer. Got picked up and driven to a hole in the wall building where the neighbor company was. Waited an hour while the person in front of us argued with the one service agent. Finally got to the front where he tried to scam is into buying incredibly overpriced insurance coverage and toll road packages. Ended up having them drive is back to the airport to rent with a reputable company. Don't go!!