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2 locations in Grafton
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4,0 Mediocre
May 2021
Pros:
Staff tried to accomodate but had NO cars!Cons:
Seems the contract is only one sided. No car available! No message ahead of time to alert the customer of the situation. Even a Phone call would have been nice. Car was prepaid....I was the one left hanging. Told me to be in line at the door the next morning and for sure I would get a car. Next day 1.5 hours later I was driving away (13.5 hours after they reservation called for), How would you rate that? I would like to give a higher rating...but honestly can not. Was told to never use a third party to reserve in the future.2,0 Poor
May 2021
Cons:
Location was not as represented. Satellite location closed at five, website said eight. Management would not stay past 5 o’clock for any reason. As my flight information dictated I was arriving at airport at 4:30, had to pick up bags and get to satellite location within 18 minutes. Just not reasonable4,0 Mediocre
May 2021
Pros:
The car was fine and the price point was decent.Cons:
Terrible rental experience when I went to get the car. I arrived with my reservation and they told me they didn’t have any cars available at all. I told them I had a reservation but it didn’t matter. None of the nearby Hertz had cars either. I had to wait over an hour for them to have someone return a car that I could use. They say they regularly overbook people, which means I can make a reservation and they still won’t have a car for me. I was very late for my plans because of their poor business model. Terrible experience4,0 Mediocre
Dec 2020
Pros:
Very bad customer service did not get what I was expected was a smaller car than what I was looking for2,0 Poor
Nov 2020
Pros:
NothingCons:
Hertz did not have access to a pick up truck that I had reserved. Offered a different car that did not fit my needs. Ended up walking out with no vehicle.7,2 Good
Nov 2020
Pros:
staff friendly and helpfulCons:
the car had sunvisors that did not extend & no cd player so that was a pain but overall was okay6 locations in Grafton
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10,0 Wonderful
Aug 2020
Pros:
Car was in great shape. Staff was exemplary in their service.8,0 Very Good
Jul 2020
Cons:
Not much more to improve.10,0 Wonderful
Oct 2018
Pros:
Alex was extremely helpful and professional. I was super impressed at how smooth he ran things with so many people in the waiting room.8,0 Very Good
May 2017
Cons:
I reserved the car at the Milwaukee airport through 3rd party or so I thought that I did. When I got to the rental counter they said my reservation was at an off-site location about 20 miles away. Luckily Enterprise had a car available at the airport location and honored the rate. They stated that 3rd party bookings often do this because the rates are cheaper off site but the customer is unaware of the location not being at the airport.10,0 Wonderful
May 2017
Pros:
Great customer service. Would definitely go back. Quick and easy.Cons:
Not much of a selection. Got upgraded to an SUV which was bigger than what I needed but it worked out just fine so no real complaint10,0 Wonderful
Nov 2016
Pros:
Easy pick up and drop off. The car was clean and ready to go. Got a flat on the way to return, no worries got a free flat. Glad we didn't have the extra expense.Cons:
Nothing everything was great.One location in Grafton
One location in Grafton
Most popular car type | Compact |
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