7.9 GoodJul 20 2021
The car rental process was great and the staff were friendly and helpful. We had a weird non-mechanical issue with the car itself but the management took care of it and issued a discount. We were impressed with the customer service. We would rent from them again.
10.0 ExcellentMay 15 2021
Yes very friendly and knowlegableGood as is
10.0 ExcellentAug 26 2019
very friendly staff, quick pick up, and key drop off on sundayMore staff needed on saturday
2.8 MediocreApr 26 2019
Very littleDon’t rent a car here.
9.2 ExcellentApr 24 2019
Very cleanThe Bluetooth connection to the car had a lag that was a bit of a pain. It seems to be a factory issue but it still was a bother.
4.0 OkayApr 3 2018
Never againUsually rent from Enterprise. Tried Hertz. Very unprofessional.The place was closed when I got there at noon which was when I was scheduled for pick up. Then I had to wait an hour to get the car because it was not at the there. I drove it home and found out the battery was dead. Had to wait for AAA to jump the car. Then I had to drive to Firestone to get a new battery. Another hour wait. Headed to Florida, ran into bad weather and found out there was now window washer fluid. A very bad experience with Hertz rental car.
2.0 MediocreJan 28 2018
Poor ServiceNothing, wasted 1 1/2 hours to get a rental car.Too many requirements. I ended up going to Budget, they are great!
4.0 OkayJan 4 2018
CompatibilityNumber one the car provided to me was covered with snow and I had to clean it by myself in chilly weather of Chicago early morning. Second the car shown on display was Toyota but I was given the smallest mid size car with no trunk to put family language on a long drive. Instead of getting the car from chosen location , We had to go to another location to pick the car
8.4 ExcellentJul 4 2017
Very Good overallLiked the serviceNo personal attention
4.4 OkayJun 1 2017
Poor customer service.The car we rented was clean and comfortable.We arrived late, they had given away our car and forced us to upgrade at additional cost. They said it was required by the policy to release a reservation if we were over two hours late. However, in all our communications we could not find this policy, nor could the agent. We tried to return the car early but they said there was no early drop-off box at our location, however, four of us saw the drop off box. This forced us to return it to another location far out of our way which also incurred an additional fee. In the fine print, they had hidden multiple excessive fees; a fee to return the car early, a fee if we did not notify them within 24 hours that we were returning it early, a fee to return it to another location, as well as the original increase in price when they gave away our reserved car and forced us to upgrade. When we called to notify them of our early return, using the only customer service number on the papers they gave us, the number sent us to Dollar instead of to Hertz. They tried to transfer us and hung up on us twice. Eventually, we had to dig on the internet to find another number, but the people we talked to at Hertz were no more helpful than those at Dollar. In all the people we talked to in person and on the phone, none of them attempted to resolve our issue or find alternative solutions to our difficulties. They were only interested in using policies to dismiss themselves of responsibility for the issue. If customer service is about trying to help the customer, we received none, only fees, upcharges, inconvenience, and dismissal.