10.0 ExcellentAug 27 2021
The car smelled like smoke
2.0 MediocreDec 28 2017
Horrible misleading serviceNothingI reserved a vehicle on carrentals.com and was offered renters insurance at $9/day. There was no option to pay online but i reserved at that price. When I got to the aorport they did not honor my renters insurance price and tried to charge me $29/day. Horrible business practices and unprofessional company. I will NEVER rent with them in my life time.
6.4 GoodSep 19 2017
The truck was great.I wasn't told that there would be a fee to return the car at a different location when I booked the rental. I was quoted three different prices. My credit card was charged more than my receipt. It was complicated to find where to return the keys. I won't use this company again.
8.0 ExcellentJul 26 2017
price and customer servicecar messed up on me but I was given another
5.2 OkayJun 25 2017
I don't want to blame Budget as a company, but the man behind the counter flat out lied about the rate and what we signed. Yes, you should always read what you sign, but when someone tells you what it is, you expect they are being truthful. Customer service reimbursed 20%, but we never should have been in that position.
9.6 ExcellentMay 25 2017
Great serviceQuick on the drop off and, when we had to re-rent the same car to drive to another airport because of a weather issue the employee got me back on the road quick and adjusted the rental for the fuel I'd prepaid.
10.0 ExcellentMar 27 2017
It was great.
8.8 ExcellentFeb 11 2017
Dollar does it RIGHT!We loved the price for one way from Greensboro, NC to Jacksonville, FL was $30!! No extra fees. Of course i called and specified before I picked up the vehicle what fees were included. $19.99 for vehicle about $10 for taxes and fees. They only give you an hour window of the time you specify pick up to keep the confirmed vehicle. Which worked great for us. We hit traffic and was later 9am reservation. 9:45am pickup.The vehicle didnt have cruise control or armrest. Overall wasnt a bad vehicle. The pickup took us 15-20 minutes. Only one teller at the window. Drop off was quick and very smooth.
5.2 OkayJan 15 2017
Dollar rental was not supportive when my tire blew- located at the airport - Price was reasonable- Too much time to check in and check out - Dollar computer system couldn't find my reservation because the rental rate from KAYAK was too low - Too far a distance to walk to car from check out counter - It was a blizzard with wind, snow, ice, sleet pouring but no snow brush was included in the car and the tires were standard low quality tires - One of the tires became flat from the cold freezing weather but the rental car didn't include a spare - After the tire was flat and I was stranded on the side of the 85 S freeway at 4 AM, which was iced over, Dollar's roadside assistance couldn't send a tow truck until the morning - After the car was towed back to the airport, the rental car blamed me for the flat tire and charged me for the flat tire and the towing service
2.0 MediocreJan 11 2017
n/aI wasn't able to rent due to being 23 and the age requirement is 25, me personally not having a credit card, and having to pass the credit check.