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Pros:I reserved a car for 9 am due to lack of employees not ready until noon had a golf time for 1:30 in Grand Rapids with 11 other people you messed it up thanks Dollar
Cons:Staff your facility
Pros:Car ran well and was great on gas...
Cons:The car had not been washed in a long time..I washed it before I took it back...
Pros:Dollar was a bust, but Enterprise came to the rescue!
Cons:I have a $500 limit on my credit card, the rental with insurance was was quoted at $425, I was fine with the price. Was not worried as my credit card had $500 remaining credit. That was until Dollar then charged my credit card over $525, without telling me, my credit card was then declined, because of the $500 limit. Dollar is not able to delete the charge after the card had been swiped, I was standing there with no car, and completely stressed, as I had no other card on me except my debit card, which Dollar does not accept. If dollar would have just stated, before they swiped my card, "your initial charge will be $525, is that okay?" then I would have not gotten the insurance and been on my way. It was a nightmare, but Enterprise accepted my debit, so I was able to get a vehicle, even though is was at a slightly higher price.
Cons:Reserved a mid- sized compact but got a tiny mini-fridge on wheels for my visit to Sub-Zero Clarkston, MI. Even worse, the interior gave off noxious paint fumes ( how was this possible)? And dangerous: the windshield washer fluid was either empty, or the sprayer was broken in that p o c Hyundai Accent.
Cons:Reserved a car at Dollar using Kayak and when I got there to pick the car up I was told that they do not accept debit cards or cash. We stopped using credit cards 5 years ago and this has never been an issue before, so after a bit of panic I called my daughter and had her make the hour trip to rent the car using her car. Since she is under 25 they added $28 per day to the charges. Than they added another $15 per day for me to a driver on it. We then get the car, about 90 minutes after we arrived at the desk, and it is not an Intermediate model, but a Fiesta compact. Go back to the desk and are told that is what I reserved. At this point we are way late leaving for the funeral we are attending, so we just take the car and leave as we have no more time to argue with the desk agent. Later I pull up my reservation and see that I had in fact rented a Intermediate sized car and 4 people ended up spending 20 hours in a little tin car because of the desk agent lying to me. I am a bit upset at Kayak for not notifying me of this locations payment policies and steaming mad at Dollar for their dishonest desk agent.
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Pros:Easy in and out. Great Customer Service.
Cons:They did everything right. Easy experience.
Cons:Agent was rude at pick up. I explained that I need to get to a doctors appointment. She insisted on going through every question although I have a profile with Budget. Then said we had to wait because car just came on and needed to be washed. After much discussion she made us sign as is waiver. She said we should have taken an earlier flight. No earlier flight was available and our flight was late. Which she said was not her fault
8,0 Very Good
Pros:pick up and drop off car right at the Flint airport convenient. No shuttle travel.
Cons:Had to put air in the tires as the low pressure warning came on - twice. Windshield got hit by a rock and cracked. Couldn't contact anyone at Budget in Flint for advice. Never answered their phone. We will see how the charges go for the windshield. ???
Pros:Vehicle was cheap on gas
Cons:Customer services was poor they wouldnt give me the vehicle I request had too argure about the rental car for a hr they seemed like they was racist
Pros:0n time no problems
Cons:I picked up the car in the dark. Once it was light I could see the disgusting condition of the car. I called to complain and they were sorry but no help. I have pictures if anyone is interested. Avis isn’t interested as they never contacted me after. Poor customer service.
8,4 Very Good
Pros:Price was great. Employees behind the counter for pick up and return were extremely pleasant. Loved the roominess of the vehicle.
Cons:The car had a funny smell to it, like smelly gym clothes were left in it. Other companies have you prepay for gas if you’d like ata cheaper price so you can return the car without a full tank of gas. Find it helpful sometimes as you may be running behind and don’t have time to fill up or can’t find a gas station near by. When checking in and out there was only one person helping behind the desk. Would have been nicer if there was two people to keep things moving quicker.
Pros:Everything went well. The counter service was great and everything was efficient. The car was great; very clean.
Cons:I was happy. Just maintain the value and consistency
Pros:Staff at pickup was very friendly and then staff at drop off was great. I forgot my Kindle in the car and they phoned me right away and kept it for me. Amazing service.
Cons:Was very disappointed to rent a $100 per day car without bluetooth. In 2019 bluetooth should be standard.
Pros:I liked that the pick-up and drop-off was at the terminal
Cons:We ordered a premium car--Impala and instead given a full-sized car. Though my paperwork said Impala, since we booked through carRentals..com, Avis wouldn't honor it. The first car that we were given reeked of cigarettes. We then received a Ford Fusion and, although clean, was too small for 5 people
Pros:The customer service person was friendly and attentive.
Cons:The car! Had a terrible odor. This car needs to be removed from service. There was a strong marijuana odor.
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Pros:There wasn’t anything for me to like or dislike because they didn’t have any cars available for me to rent. If anything I would say I was disappointed.
Pros:Pickup and drop off were find. No issues with that nor the staff, other than when I dropped off and explained of some issues, the attendant did not seem too concerned about it.
Cons:I picked up my car and it was dirty. Garbage in the door, crumbs in the cup holders. Shortly after I picked the car up, the check engine light came on. I attempted to call the 1-800 number on the brochure given to me at pickup. The menu was unable to connect me with a person based on the reason for my call. So....I had a car for 3 days that I didn't really drive because I was unable to get assistance with the issue. When I dropped it off and explained what had happened, the staff just said, "Yeah, you can never really get through on the 800 number." What in the world! If that is the case, then why are customers not given a local number to call? She offered to give me a card to call the manager, but at that point....what was the point in doing that? I told her that I would probably just not use their service in the future. She just said "ok. Sorry for the inconvenience." I was very unimpressed with the service provided to me during my rental with your company.
Pros:Staff was very friendly and knowledgeable
Cons:Only one person was working. Had to wait almost an hour to get the car.
Cons:No cars were available at pickup even though a reservation was made.
Pros:The staff was informed and helped to address my needs. Pick up and drop off was super easy.
Cons:Bold print station that a credit card was needed. Caused an hour delay in my agenda.
8,0 Very Good
Cons:Car received was okay.
Pros:Didn’t get a chance to drive any car
Cons:As an international traveler, I was told I could only rent a car with a US credit card, not an international one. Considering I was only in the states for a week and was relying on this service, this is extremely disappointing. Ended up going with another provider that doesn’t have this rule.
Pros:The shuttle service was wonderful
Cons:The car smelled so bad! The was a moldy salad under the driver's seat that made me sick.
Pros:The car was ready when I needed it. The car was the size I had requested. Customer service was excellent The location of the pickup was better than expected.
8,8 Very Good
Pros:The car I rented was clean and almost brand new. I had it for 9 days and enjoyed driving it (2017 Impala)
Cons:The drop off process wasn't explained very well.
Pros:The customer service at the desk was the best I have ever experienced. Casey was the best. I wish he could teach a class on how customer service is the core to a company. The transaction was smooth and fast, he explained everything and got us on our way in no time.
Cons:There were some water bottle caps in the car and the car didn't look like it was vacuumed in the trunk.