Pros: The location was close to the airport.Cons: Didn't have a full tank of gas in the car (only a little more than 1/4 tank filled). When I left, I asked if they'd reimburse me if I brought the car back with additional gasoline and was told they would. But then I returned it, I was told I wouldn't get the money back for the additional gas in the car. I had to fight it until they gave me something. Car was not cleaned thoroughly (there were tickets from past renters still in the car) and the vehicle's brakes were in HORRIBLE condition. Additionally, they try to put a $5,000 USD hold on your credit card if you don't get insurance with them.
9.6 ExcellentSep 8 2019
Cons: Took over an our to pick up. Part of delay was we upgraded the car but still pick up procedure was very slow.
9.6 ExcellentSep 8 2019
Cons: Pick up was a little slow. But we did change cars so that was part of it. Took over an hour to pick up. Other than that, no problems.
5.2 OkayAug 5 2019
Pros: The staff was friendly.Cons: We put a small (less than one inch) scratch on the corner of the car on a panel that already had 3 or 4 much larger scratches that had not been repaired. To repair the scratch we were charged a ridiculous amount, particularly considering that they obviously do not repair small scratches.
Pros: Actually my trip was cancelled by me and I didn't have any problem with Europecar.Cons: But I also had purchased an insurance policy by Alianz. Europecar reminded me to cancel insurance also but Alianz haven't replied to my requests. So I've lost money for insurance.
8.8 ExcellentJan 6 2019
2.0 MediocreDec 16 2016
Pros: We didn't die.Cons: No pick up at airport which had been arranged. Taxi to office at my expense. Car was not ready for 2 1/2 hours- meant we had to drive at night which I wanted to avoid. Male rep pointed to left rear tire then to the where the jack was located. Tire went flat as we got near our hotel first night. Jack was not fitted for the vehicle (which had 97,000, kilos on it. Also duct tape on running panels, both sides of car.) Returned the car early but office was closed despite the sign saying they were open from 3-7 pm We were there at 5 pm. Was charge $40 for the flat time despite extra insurance I bought. Would never rent from Europe car again.
6.0 GoodNov 8 2016
Nice experiencePros: They offered us a new ToyotaCons: Insurance was offered, which we took, but later found out that it only covered 80 percent. Extra drive if not a spouse/ husband is extra $5 per day.