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4 locations in Conway
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Reviews
8,0 Very Good
Apr 2021
Cons:
Ride from airport to get car, has to Uber10,0 Wonderful
Feb 2021
Pros:
Staff was friendly and tried to solve problemCons:
Reserved a 12 passenger van, when we got there, we were told they didn’t have one. They said that they tried calling, I didn’t get a call, text or email. We then had to rent two vehicles that cost much more.7,6 Good
Oct 2020
Pros:
Staff was helpful but not particularly friendly. But I got the car quickly.10,0 Wonderful
Aug 2020
Pros:
Desk representative was super!Cons:
Unfortunately the additional insurance purchased on the website, would require a $500 fee with Enterprise, if I had had to file an accident claim. It was NOT Enterprise's own insurance policy. Very misleading/deceptive of your website. Won't do that agin!9,6 Wonderful
Jul 2020
Pros:
Honest no hassleCons:
Price10,0 Wonderful
Jul 2020
Pros:
ease of renting and locating carCons:
nothing2 locations in Conway
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8,0 Very Good
May 2021
Cons:
The car I ordered was not available. I was told I would receive a $ 200 credit the next time I rent. I have not received the credit yet10,0 Wonderful
May 2021
Pros:
Staff was very friendlyCons:
Car was not washed8,0 Very Good
May 2021
Pros:
The car was in good condition except for the cigarette smell from the previous renters.Cons:
Difficulty accessing anyone by phone; hard to find contact information and difficulty actually getting someone to speak with on the phone, but once I was able to, I was satisfied.4,0 Mediocre
May 2021
Pros:
Staff person at pickup was pleasant and polite, although the wait was fairly long(45 minutes).Cons:
The car was dirty, including the interior seats. Waits upon pickup and return were unreasonably long. For the money they are making per car and the number of cars they are renting, they are understaffed by about 3 car cleaners and jockeys. I’ve rented hundreds of cars in the past 20 years and have never had to take a car to the car wash after picking it up. Would never go back to that rental shop again! Also, the manager should come and help out, instead of sneaking by to hide in the back room10,0 Wonderful
May 2021
Pros:
Yes it was. They could use more help at the office. They were working their butt's off. But the help gave us great service.Cons:
More staffing. But the existing help did a great job!8,0 Very Good
May 2021
Pros:
My wife mentioned when we got in the car he wasn't too friendly. The car need a car wash . The lady I called said I could drop it off at the airport with no extra charge. Good thing your employee mentioned it was $450 extra to drop it off there . I would have been one extremely PO customer if I did .One location in Conway
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10,0 Wonderful
Apr 2021
Cons:
I think there had been a smoker in the car and we could still smell it.2,0 Poor
Mar 2021
Cons:
Flight was delayed. Called to inform Avis I will be later than planned. Told the location would be closed and they would cancel my reservation. If I wanted a car, I could reserve the same car for a shorter time but they had to double the price. Terrible customer service and never picked up a car. Using Uber/Lyft was cheaper than the original price in the end.6,4 Okay
Apr 2018
Pros:
I liked the price. The car met our needs. I was glad we were able to drop the car off at Avis Rental Myrtle Beach International Airport., though this was only for the fact that our flight left at 11:00 a.m. and the Sears/Avis did not open till 10:00 a.m., which would not have given us enough time to make our flight. I did like the fact that it was a very fuel efficient car.Cons:
I did not like that I was not informed that the car was not available for pickup at the Myrtle Beach International Airport, SC, and that we had to take a cab to the Sears Auto Store/Avis Rental to pick up our rental vehicle. I didn't like the fact that a shuttle service was not provided for picking up our car from Sears in Myrtle Beach, SC, and we had to pay $12.50 cab fare plus a tip for the short ride there. I did not like the fact that even though the car was a No Smoking vehicle, the car smelled like someone had smoked in it.4,8 Mediocre
Jan 2018
Pros:
Value and easy pick up and drop offCons:
At pick windows dirty out side mirrors dirty no window washer fluid needed it very badly with truck spray with snow and sleet. Had to buy some and put it in so I could see the road.10,0 Wonderful
Oct 2017
Pros:
Easy check in and checkout friendly people!8,0 Very Good
Oct 2017
Pros:
The cars are very clean and newer. We did have an issue with our first car, we were able to get back to the rental area and swap out with no issues. Take the short cab ride to Avis in the Coast Grand Mall, no wait, very polite and we were able to drop off at the airport. Will use Avis again!Cons:
Unfortunately we had an issue with our first car and had to take time out of our vacation to return to rental area, advisor made process simple which helped a lot.One location in Conway
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8,0 Very Good
Oct 2022
2,0 Poor
May 2022
4,0 Mediocre
May 2022
6,0 Okay
May 2022
10,0 Wonderful
May 2021
Pros:
Very friendly! It was a breeze.2,0 Poor
Aug 2019
Cons:
They close at 2pm on a Saturday, that is terrible customer service. People are not aware of this, there were FIVE others, no exaggeration, trying to pick up their reserved cars after 2pm and we were all stuck getting Ubers.One location in Conway
One location in Conway
Most popular car type | Intermediate |
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