2.0 MediocreJul 8 2021
Would have been a great deal if I could have taken the car to my destination.Dollar and Thrifty have a limited radius they will allow you to drive. This is not communicated to any of the bargain shopping search sites (kayak, priceline, etc). I had to cancel my reservation and make a last minute rental with a different company, FOR TWICE THE COST.
2.0 MediocreSep 22 2017
Worst Price I've ever paid!Service was okay! I have never had to pay so much for a rental and I've rented for years!The cost for the rental cars!
2.0 MediocreJan 11 2017
Could not be more disappointedIt was recommended to me that I upgrade my rental to a mid size car as Spokane was experiencing bad weather. While it was a good idea to upgrade the car I was given was not only known to be terrible in the snow (according to one of their own employees out in the lot) but the tires on the car were trash. I am from a state that receives regular snow fall and I am used to driving a regular front wheel drive vehicle in bad weather. The issue here was the tread on the tire was minimal. After a week of slip sliding around on flat roads and being the only car to do so I called Dollar with my frustrations and was told that the car and tires were fine and it had been inspected. Sidenote the car needed an oil change and had less then 8 percent oil life left on it at pick up. I returned the car and went with Enterprise. Still got a regular front wheel drive car and still drove on the same roads of snowy Spokane but no sliding because the tires actually had decent tread. Never again will I rent from Dollar.
10.0 ExcellentOct 25 2016
I like the car we rentedThe customer service took care of us very well. We got a great deal.I had to learn how the new car worked. It's have a push Button start. I wish there was someone to show me how to work the car.
2.0 MediocreOct 23 2016
When I got there is was raining hard and very over cast. I checked out the car and drove to my son's house. When he got into the car he noticed a little dent above the window. I checked it out and then looked at the area above the drivers window. It had similar marks but not a dent. It appears that a renter put a car top carrier on top of the car. I took a photo and then called Dollar and told them about it. When I turned in the car, I had the manager look, a Mr. Chris Carter, at the area I had called in about. He looked up the car and said no damage had ever been reported. I said it looked like old damage but when I asked him to put that into the report, he said, " I don't want to lose my job." I am afraid they are going to try and stick me with the damage even though I took a photo and called in when my son found it. I could use your help in getting this resolved. Thanks. Dick Goodnight 509-879-5947 The claims manager is Ryan Woods 509-924-9111 The damage was difficult to see and had I done it I wouldn't have called them and shown it to them.
7.6 GoodSep 21 2016
Found a car despite difficult circumstancesI was able to find a great deal thru Kayak despite there being very low rental car availability. The car company honored the deal, and it was a good trip.Not really a negative, just inconvenient: had to get a ride to the middle of town to pick up and return the car.
10.0 ExcellentAug 12 2016
Good car, helpful Dollar representativeIt wasn't clear upon my reservation through Kayak that the rental location was offsite from the airport. I had to spend $45 in Uber fees to be transported between locations for pickup and drop off.
3.6 MediocreJul 17 2016
Nothing in this experience was positive.Car was not properly maintained. When I got in it, the tire pressure warning was in with no customer service person to assist. Took vehicle to local tire shop, one tier at 30psi, one at 40, one at 50, and one at 60. Pick up person not properly trained in job, drop off person was snotty. Took over 75 min to pick up vehicle.
6.4 GoodOct 31 2015
Great value, but...The price was exactly what I was looking for, cheap. The car was clean both inside and outI had to wait for 15 minutes when I picked up and dropped off because they only had 1 person working the counter. There were severel other people working but apparently couldn't check in or out a car. I've rented from Dollar and other companies in the past and the check out process took close to a half hour with the inspection of the car(I felt like they were looking for reasons to charge me more when I returned it), and all the paperwork.