8,0 Very Good
Pros:Our flight was scheduled to arrive at 10:30 pm but delayed over an hour. We called to notify Payless and asked about picking it up the next morning and we were told the car wouldn't be available and we'd have to rebook. We were told that the counter would be open until midnight and there was nothing else they could do.at that time. We did arrive around 11:45 p.m. and the agent was there and pleasant but informed us that no one notified her and she was only there because she was notified that another customer would be late.-otherwise she would have left early The counter agent was very pleasant and helpful. The first person I spoke to with Payless was rude and unwilling to help or offer alternatives-he was unprofessional and had a terrible attitude. He seemed like he didn't care about our concerns and he wasn't going to even attempt to work with us. I was willing to pay the full amount, even if we picked up a day later but the only option he offered was to cancel and rebook . His supervisor was a little better but said we could go online to modify it or to call back in 3 hrs-which would put us in flight and after the customer service number was available. The customer service representative also failed to notify the rental center of our delay even though we provided the information. Luckily it worked out but it is unlikely that I will ever book through Payless again. The car and value were great but not worth the stress of worrying that we'd arrive and not have a car.
Cons:The customer service representatives who answer the phone need to be trained to be more professional and to treat customers with respect rather than treat us like we were a nuisance that he couldn't bother with. I wish I had his name to file an specific complaint.
Pros:Quick and painless.
Cons:Not their fault, but there should be a gas station closer to the airport or more clearly visible.
Cons:what a rip off,,$99 rental turned into $1,000,, buyer beware budget and payless are bait and switch..don't do it go somewhere else.
Pros:it was one guy working and he refunded our gas and then took us to the airport
Cons:we had to wait for the van guy to come back from the airport since he was the only one working but it wasn't long
8,0 Very Good
8,0 Very Good
8,0 Very Good
Cons:Drop-off was incredibly confusing: the drop off section was closed and directions to the after hours drop off were not well written and could have been more detailed. It ended up taking a half hour to return the vehicle.
Cons:I brushed a stone wall in Ireland to avoid a head on collision and was horrified to learn that the two insurance coverages I thought did not, in fact, cover Ireland. It seems that it would have been a courtesy for the rental agent to mention that, but I must take responsibility for my ignorance. The manager at the airport was rude, unhelpful, and sent me away in an uninsured car because he did not want to deal with the problem at 8:30 pm. I was told to come back in the morning. I drove long distances to get back and forth, wasted a day, and was horrified to learn Hertz has charged me $13,000 to fix cosmetic damage that can be filled and buffed. 20% of the value of a car to repair cosmetic damage?! There will be no opportunity to receive fair estimates, and no proof that the work is ever done. Do your insurance homework before you rent, and above all never use Hertz! I will be living with their nightmare for years to come.
Pros:car mechanically was OK
Cons:Had to wait around half an hour to get the car when I had booked in advance, I would have expected them to know I was coming and therefore had a car ready. They didn't even have the one I booked (a Qashqai) so was given a Dacia Duster instead which was smaller than I was expecting. When I got it it was still muddy on the outside, probably because they had rushed to clean it.
Pros:The location is very convenient
Cons:This is as close to an extortion racket that I have ever experienced. The staff at the Hertz near Shannon Airport will charge you exorbitant amounts for any tiny scratch. We were assessed over $700 for three very short (the largest was less than 2 cm) thin (a couple of millimeters thick maybe) on the front bumper. These were not dents at all, just superficial scratches on a plastic bumper. In case you are thinking that this was just one person's bad experience be advised that 3 other people dropped off cars here while we were waiting for the "damage" report to be completed. All three of them were also being assessed for scratch damages. I do not know if those assessments were valid or not but they do illustrate a pattern. OK... you have been warned.
Pros:I had hit a Pothole and had damage to the rim, the woman was still able to process my return quickly and will be e-mailing me the report to submit to insurance.
Pros:Car was the promised size.
Cons:Extra fees changed despite information from Kayak. No assistance for a damaged tire. The agency tried to insist on purchase of insurance despite me providing proofs of insurance.
Cons:The absolute worst customer service. I would spent the money renting with another rental car company. They were cheaper at the beginning, but at the end they charged me €165 for a 1” “scratch” on the wheel. I was not the only one. At the time of return 3 other customers were complaining about getting charged for bogus “Damage” that comes from normal wear and tear of driving through Ireland roads. Some were getting charged up to €350. When asked to speak with a manager about the issue, I was denied and told that the “customer service representative” could help me. Obviously they did nothing. This place will try to scam you out of every last dollar! Since they are part of the Hertz name and all employees at Shannon airport worked under Hertz, do yourself a favor and stay away from Hertz and their underling names of Thrifty and Dollar.
8,8 Very Good
Pros:Was handy to be able to get out luggage, rent out car, and be driving through the countryside within a 10 min period. Will definitely use this company again.
Cons:The insurance seems quite expensive (understandably).
Pros:I liked the Jetta for size, handling, comfort as I drive VW/Audi cars at home. The drop off and pickup was at Shannon Airport which was very easy and quick. Sales agent was friendly and expeditious.
Cons:The Dollar/Thrifty rental was connected with Hertz - which I did not know at the time and will not rent from Hertz due to a bad experience previously. Once at the counter, I found some "hidden" costs and an"upgrade" charge for an automatic that cost significantly more than a base rental for a standard and that were not listed on the rental information I had secured in advance - more than doubling the price. Buyer needs to beware about what the exact costs you are paying for since a good price that I found in advance became costly once at the rental counter and should have meant that I looked elsewhere. Since it was so early and after a long flight, I did not pursue other options in the airport.
8,4 Very Good
Pros:Eventually was given an Nissan Qashqai which was a good car and served me well.
Cons:I pre-booked a Hyundai Tucson SUV or similar and was offer a Dacia Duster. That is like saying a skateboard and a car are similar as they both have wheels. Was not happy to take this and the Thrifty agent conceded that I was not going to budge on this.