3.9 MediocreAug 30 2021
I booked through Kayak - the only option that was available was to pickup at the small local airport. There were no rates or car options given for the intown Avis locations. At the time of pickup in the morning, there was no one at the rental desk . After several calls, I was told that the airport rental desk was only open after 3pm and to come into the nearest intown location and my reservation would be handled intown. This caused a huge delay in that I had gone to the airport and now had to come back into town to get the car.
10.0 ExcellentAug 14 2021
My flight arrived at 11 pm and the kiosk was still open and the gentleman was efficient and helpful.
4.4 OkayOct 24 2019
The drop off was easyI feel that the booking online wasn’t clear. I thought the price I paid online was great, but when I showed up at the site, the insurance wasn’t included. (I thought I had paid for that online) There were people behind me and I didn’t have time then to check out other options, so I had to pay the current price they had for insurance, which pretty much doubled my price of the rental. So I wasn’t too pleased when I showed up to pick up the car and discovered my car rental cost pretty much doubled for the 5 days that I rented the car :(
5.6 OkayJun 12 2019
Easy to deal with and someone available on the desk late at nightDidn't have the car available that we booked so upgraded to a larger car which will use a lot more fuel, not very impressed with the cleanliness of the car, quite dirty outside and very dirty inside.
4.0 OkaySep 3 2018
poor service, price was not as quotedWe had a Chevy Impala. It was a nice drivePrice was not what we were quoted - we changed pickup locations and the price jumped from $199CDN for three days to $288CDN for three days, but we were not informed of this until we were nearly finished with check in. This is an egregious oversight. Also, windows were dirty inside (foot prints on the passenger side windshield...). Pickup took a long time as they were quite busy with only two people working the counter. Very unhappy with all of the above, especially the attitude of the counter clerk when I questioned the price. He pointed to the computer screen and said this is what the contract says. I pointed to my printout and said this is what my contract says. Eventually we gave in because we needed transportation and we had a wedding to get to. We feel cheated.
6.8 GoodJan 19 2018
Customer serviceCar itselfCustomer service. Pickup time was 6 I was there at 5 30 and they were like I am in a rush hurry you have 2 minutes.. They never open till 6 always close at 5 30