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8,0 Very Good
Pros:Seamless check in service. Free upgrade to a new, spacious vehicle. Very easy, safe modified drop off during COVID.
Pros:i NEEDED A CHANGE IN DROP OFF AND BUDGET WAS FLEXIBLE
8,0 Very Good
Cons:Easy, clean, great price!
Cons:Great experience. Would deal with them 100 x over to Enterprise. Thanks
Cons:Smelly on the whole journey. Not as spacious as it discribed.
Pros:Palne landed late and agent worked with me
Pros:In and out in no time.
Cons:Was told by the agent, well you rented from a 3rd party not us so that's what you get. Agent was curt when I returned the car. There were no directions on where to park a returned car. Very much left on your own.
Pros:The car ran very well. I had a big trip to take and found my transportation absolutely comfortable and reliable and that was a big help!!
Cons:Unlimited miles is within a region. I traveled outside the "region" and there was an extra $20/day fee. But, I did know this ahead of driving off and made the choice to stay with this car company. It beat the $200 surprise payment I had on my last car rental.
8,8 Very Good
Pros:I was able to rent a full size sedan for the price of a sub compact.
Cons:The car smelled like smoke and the head liner had chocolate smeared across it in the back seat. The back seat also had white crusty stuff on it.
Pros:I liked that i could cancel both the rental and insurance with no penalty. Be aware that the insurance that is first offered through Kayak partners is not usually through the rental agency itself. Investigate the rental car's coverage and price and compare. Lesson Learned. I walked away.
Cons:I bear some responsibility as i chose the "Our Choice" option. But know that it does appear to be a ploy of getting more money out of you. Here's the rundown of my experience. 1. They first ask you the purpose and mileage of your proposed trip. 2. They then give you the least compatible vehicle for such a trip. 3. Then when you ask for an obviously more suitable vehicle they get into the upcharge/upgrade game. 4. This deal quickly turns into getting an economy car at the intermediate grade price. The Compact car rental price was just $1 more than the "Our Choice" option. So, never again. I'm sure, depending on the scruples of the attendant one might get a good deal, but as i experienced it this is an unethical practice.
Cons:Thrifty's manager's choice at Tri-City airport was a pickup. They wouldn't even hardly tell me what it was until they handed me the keys. The pickup had been smoked in and they had tried to cover it up with a cleaner that smells worse than the smoke.
8,0 Very Good
Pros:Received free upgrade. Car was clean. Price was great.
Cons:Waited for 15-20 minutes at pick-up even though there was only one other customer. No one was there for the return at 930 in the morning. Just left the keys in the box.
Cons:I reserved a "Chevy Spark or similar", when I arrived they said the only thing I could get was a very large quad-cab truck or pay an additional $120 to get a different vehicle. A large quad-cab truck would not work for our needs, was forced to stay at the airport for several hours while working out other means of transportation.