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2 locations in Brandon
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Reviews
10,0 Wonderful
Jan 2021
Pros:
The staff was awesome. Raechel but I think she used Rae was outstanding. She provided outstanding customer service.Cons:
I was charged a lot of fees in the back end and the costs was over $100 more than quoted on Kayak8,8 Very Good
Jul 2020
Pros:
yes5,6 Fair
Jun 2020
Cons:
I think the rate was a bit off the limit5,6 Fair
Dec 2019
Pros:
Rude staff.Cons:
Brand new 2019 Nissan Altima, but $38/day in Jackson, MS, is absurdly overpriced.10,0 Wonderful
Aug 2019
Pros:
The staff was friendly and eager to asist.6,0 Okay
Jun 2019
Pros:
Staff at pickup and drop off were friendly and quickCons:
The car was reeking of cigarette smell which did not go away even at the time of return.One location in Brandon
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2,0 Poor
Feb 2021
Pros:
They no showed. So nothingCons:
Anything. They not only no showed they charged my credit card $50. Which doesn’t even make sense since the rental total was $110 for a single day10,0 Wonderful
Mar 2020
Cons:
There always seems to be some confusion between Kayak and the actual rental company. Better communication would rock!8,0 Very Good
Oct 2022
One location in Brandon
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10,0 Wonderful
Feb 2021
Cons:
No check-in outdoors. Would have made rental experience 5-star! Still overall, great experience.3,6 Poor
Dec 2019
Cons:
Staff in Jackson never answered the phone. We were getting in at 11:15PM and it said the booth closed at 11. Call all day to confirm and no one picked up. When we returned the car, we were charged double the price of what we rented it for. Horrible experience.6,8 Okay
Jun 2018
Cons:
Smoking smell in the car. Pick up and drop off was easy.7,6 Good
Apr 2018
Pros:
Speedy drop offCons:
Auto glass needed better cleaning8,8 Very Good
May 2017
Pros:
I liked the efficiency of service, the car was ready. It was a great experience. The rental process was hindered by the overly flirty associate.Cons:
The associate was unprofessional. He asked me where I was going, where I worked, make comments about my appearance. When I asked him what was his purpose, he stated it was apart of his job. I came to get a car, not to be harassed at the counter by a hormonal college student. He thought my irritation was funny. He and the female associate next to him. It was not.2,0 Poor
Apr 2017
Pros:
The car was clean, good on gas, pick up and drop off was good.Cons:
The car was too small, the agents didn't explain the Insurance well. I paid for insurance and locked the key in the trunk and I had to pay another $60. That could have been avoided if that was explained when I picked the car up. Thanks. DEBORAH CHUKKAOne location in Brandon
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5,2 Fair
Aug 2019
Cons:
The associate at the Jackson Hertz was very unhelpful and discourteous. I reserved a mid-size SUV and on the reservation it said, “Jeep Cherokee, Ford Escape, Toyota Rav-4, or similar model.” However, the associate would not let me rent a Jeep Cherokee without paying for an upgrade.8,0 Very Good
Aug 2019
Pros:
It was fine.Cons:
The car not smelling like cigarettes Would have been great. I think smokers can’t read signs on windshields.8,4 Very Good
Feb 2019
Pros:
nice clean car, easy to pickup and easy to returnCons:
my flight was delayed and I arrived about 4 hours later than expected. When I got there, they were out of cars for myself and two others. They had to go and retrieve them (not sure from where). The staff was great and kept us informed and apologized for the delay.2,0 Poor
Jul 2018
Pros:
NothingCons:
Everything . I didn’t even get my car2,0 Poor
Nov 2017
Pros:
Location was convenient to the airportCons:
I got the run-around for more than 1 hour and ultimately we had to call corporate to get a car issued. The car I ultimately got was not the car I had reserved and was not very comfortable (a very basic Toyota RAV 4 instead of a Chrysler 200). I had lost my drivers license and my state issued a paper license to be used with an older expired license and the clerk at the counter refused to accept it even though it was a state-issued license. Manager also refused, even when told that the Hertz agreement only states that the driver must present a valid license (which I did). He told my husband that if we read the internal documents from Hertz (how in the world would anyone have access to this stuff?) we'd see that paper licenses were not acceptable. 2 calls to corporate only confirmed what we knew--a paper license issued by the state was indeed valid. 90 long minutes later, a car was ultimately issued. We have never had such poor customer service from a rental car company.10,0 Wonderful
Aug 2017
Pros:
very profesional and car was clean and well equipCons:
everything was great no complainOne location in Brandon
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10,0 Wonderful
May 2017
Pros:
car was ready when we were ready10,0 Wonderful
Apr 2017
Pros:
Fast and efficient10,0 Wonderful
Apr 2017
Pros:
Pleasant peopleCons:
Time change was not clarified on paperwork from Central to Eastern zones.2,0 Poor
Mar 2017
Pros:
PriceCons:
Zero customer service at time of pick up2,8 Poor
Mar 2017
Cons:
The description was very misleading of the type of vehicle I would be getting, and when I got there, it was the only car left.8,0 Very Good
Mar 2017
Pros:
All was great for the rentalOne location in Brandon
One location in Brandon
One location in Brandon
One location in Brandon
Most popular car type | Premium |
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