10.0 ExcellentAug 13 2021
Super easy and friendly. Didn’t realize pick up was in hotel lobby but still found it ok. Took less than 3 minutes to get the car and employee was very friendly and helpful.
7.9 GoodAug 5 2021
The EPC light came on during our trip, which meant that the engine was having trouble with the throttle control. We were in the middle of nowhere at the border of Utah and Colorado, when the engine started lurching, and then wouldn't go above 30 mph. I turned off the car, and when I restarted, it was fine. But the throttling was an issue in the Passat that we were given. The check engine light and check-tire light were also on for most of the trip, although we were warned about the tire-light. Avis said not to worry about it. However, all-in-all, the car was great--comfortable, and had a 736 mile range on one tank! It was unnerving with the engine trouble, though.
10.0 ExcellentJul 31 2021
Car wasn’t clean at all, dirt in the car, dirt in the trunk, felt like it wasn’t cleaned at all.
7.9 GoodJul 24 2021
I am handicapped and had to go find the car by myself with no help. Three floors down and only clicking the keys to find the car. No real service except to be given keys.
4.0 OkayJul 4 2021
Not friendly. Gave me a lifted Tacoma pick up truck instead of a Toyota Corona. (I have a 98 year old father who needed to get in and out of the vehicle, so that was not acceptable.). Then they charged me over $1,100 for a contract that was supposed to be $750Everything. When I finally did get a Car, it was filthy when I received it. I am giving Avis some slack because this was a holiday weekend and everyone at AVIS is probably just getting back to work after COVID. So I understand why things could be sketchy.
4.0 OkayJul 2 2021
Not the customer service (1-800 #)
10.0 ExcellentJun 11 2021
Yes. Smooth pick up and drop off. Nice low mileage 2021 vehicle
2.0 MediocreMar 14 2021
The rental was not at the airport - it was located in downtown. That is the only reason it was cheaper. I did not rent the car because I was going to downtown - so I took a cab. I suspect the location was given but I think you need to make more of an effort to disclose that the rentals are not located at the airport. BIG LETTERS IN RED would be helpful to inform people that they need to take a cab ride to pick up their rental.
10.0 ExcellentMar 9 2021
Nothing. Perfect experience!!
9.6 ExcellentSep 16 2020
Fast pickup and easy drop off.We found someone's face mask under the seat and some areas of the car were not wiped down thoroughly.