7.6 GoodAug 24 2020
Pros: The staff was very polite and helpful. The pickup and drop off was very easy.Cons: The car we rented had been smoked in. I should have asked for a different car.
9.6 ExcellentJul 19 2020
Pros: Van was almost new and in great shape. Easy pick up experience and quick drop offCons: Put some sort of sign visible from street at San Diego drop off. Took me quite some time to find the office, unlike in Lexington.
5.2 OkayJun 11 2019
Pros: At drop off in Hanford California the staff was very helpful and apologetic for the condition of the vehicle that I received from the pick up location in Kentucky.Cons: The company in Kentucky where I rented the vehicle did not clean the vehicle, wash the dead bugs off the windshield, did not service the vehicle before I rented it. I had to replace the windshield wipers before I could drive it on vacation.
10.0 ExcellentApr 12 2019
Pros: Efficient easy .Cons: Book on line for availability!
4.8 OkayMar 25 2019
Pros: Staff was rude and not helpful. The original car I was given had a technical issue in which the wheel was shaking when the car approached 55 miles per hour. The only thing the front desk person kept saying to me was bring it back or call another location versus finding a car a different location.Cons: Hire better customer service oriented individuals.
8.4 ExcellentJul 26 2018
Good Rental.Pros: Car performed well. Pick up and drop off seamless. I all worked out very good overall.Cons: Car was not totally clean. The worst part was a film on the INSIDE of the windshield with lots of glare. It took some work and some product to get it off. This Hertz location leaves a little to be desired. VERY little parking out front for pick up and drop off. Now that I know some tricks, it will be better in the future. It would help if they had additional parking marked.
7.2 GoodJun 19 2018
Pros: Staff was friendlyCons: I booked the pickup for 8 am, showed up at 8:40, but the car was still not ready. It was being cleaned. Didn't leave with car until 9am. Not a huge deal, but the delay was inconvenient.
2.0 MediocreJun 15 2018
Worst Experience Ever With Rental CompanyPros: The price.Cons: we reserved our car through this site, which eventually went through priceline. we paid for our car when we reserved it. two weeks later, we go to pick up the car at 6pm, the scheduled pick up time on our itinerary, and the location we had selected was closed. Their store hours had them closing at 6pm, the same time as our pickup time. i call Hertz to get it sorted out and asked for a similar car at a different location 4 miles from where i had reserved this pickup. long story short, they say they cannot honor the price of the original reservation at the other location and the new price at the other location will be 500$ plus as opposed to the 190$ we had already paid for our original reservation. after 5 calls and countless transfers, and re-explaining the situation to each new person who spoke with us, we were eventually told there is nothing they can do about it and offered a refund for the original reservation. we didn't lose any money, but we lost several hours on the phone and ended up having to drive our own car for the 1700 mile trip. I've never been more frustrated with a service as I was with Hertz. I'll never rent from them again.
7.6 GoodApr 10 2018
Pros: The car was in excellent shape.Cons: There was as little space to park and return the car.
10.0 ExcellentJan 3 2018
Pros: Friendly polite and respectfulCons: Loved everything