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One location in Benton
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6,4 Okay
Dec 2019
Cons:
Made a reservation only to find out they had no vehicles at all is what they told me. Then they had a van but was an additional $3010,0 Wonderful
Jul 2019
Pros:
The staff were wonderful - very friendly and helpful! Got a nice, clean car that fit our needs perfectly.Cons:
We had to pay $13/ day to add my husband as additional driver. I’m used to adding spouse for free.2,4 Poor
Feb 2019
Pros:
Terrible staff. Poor customer service. Extra charges on my bill that should not have been there. And they could care less about my concerns.Cons:
Hire new staff. They are horrible. I will never use Dollar rental car again.6,0 Okay
Oct 2018
Pros:
hard to find location in Little Rock airport;Cons:
we are now getting huge bills for tolls - tolls that you cannot stop and by....... each toll comes with a $15 administrative fee. We were never told anything about these high fees........ should be illegal for car companies to charge these fees9,6 Wonderful
Jun 2018
Pros:
Very friendly and helpful staff!!8,4 Very Good
Jun 2018
Pros:
The car provided great gas mileage and enough power to maneuver as nessary in today's traffic. Value was worth renting there. Saved $$ by doing so.Cons:
The car hadn't seemed to have been cleaned prior to re-renting. The rental service counter was extremely slow. There were 3 people in line at Dollar, and about 30 at another and the other agency finished with all the people in their line before Dollar finished with 3. Other than that, the rental process went fine.3 locations in Benton
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2,0 Poor
Oct 2022
2,0 Poor
May 2021
Cons:
I was very disappointed because when I picked the car I specifically asked for the insurance, as I always do when renting a car. They told me it was added but I don’t pay attention when initializing and signing the contract. Unfortuanately I had a minor accident when parking the car when I returned the car. Then they told me I didn’t have insurance.10,0 Wonderful
May 2021
Pros:
the car was very nice and the process or renting it was easy.Cons:
nothing2,0 Poor
Apr 2021
Cons:
They called me 4 hours before arrival and told me they didn't have cars10,0 Wonderful
Apr 2021
Pros:
The staff was very helpful and friendlyCons:
Checking compartments for items left. We found an old face mask in ours2,0 Poor
Mar 2021
Pros:
Car was clean.Cons:
The people at the Hertz facility could have been a little nicer. I called to change my reservation, ensured it was changed, go to the location and they had no recollection of the new reservation time. There were no cars available and therefore had to wait until my original time to pick up the car. They offered no apologies for my inconvenience on their behalf and were very rude about the whole situation. Will be going with Enterprise from now on.One location in Benton
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3,6 Poor
Sep 2020
Pros:
NothingCons:
My car wasn’t ready. Very poor customer service. Waited 45+ minutes on a car with a huge crack in the windshield and needed an Oil change. I will never use thrifty again.2,0 Poor
Jan 2020
Cons:
Their customer service is horrible. I had to cancel my reservation and get a car from hertz because thrifty closed early6,0 Okay
Jan 2020
Pros:
Staff was not particularly friendly, very matter of fact, almost short with you, if you had a question.Cons:
They did not have the car class that was reserved, then insulted my intelligence by trying to give a compact SUV as a substitute for a full size. I paid in advance.2,0 Poor
Jan 2020
Cons:
We were arriving at 11:45 and they close at 11. Why can you make a reservation and find out they were closed? Glad there was a Uber that Kate.9,2 Wonderful
Nov 2019
Pros:
Kind efficient staffCons:
Per hour payment for rentals between whole days10,0 Wonderful
Oct 2019
Cons:
N/A5 locations in Benton
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Reviews
2,0 Poor
May 2021
Cons:
Enterprise cancelled our reservation two hours before pickup and told us we would need to find another company.2,0 Poor
Apr 2021
Pros:
There was no car to rent!Cons:
Have car when you rent it.4,0 Mediocre
Oct 2020
Pros:
price was right but no cars availableCons:
having a car for me.10,0 Wonderful
Jun 2020
Cons:
No USB in the car. Wish that had been communicated.2,0 Poor
Nov 2019
Pros:
The staff at rental was rude and did not have car according to reservation pick up time. They said, car will be available "later in afternoon".Cons:
Professionalism and better customer service.2,0 Poor
Jul 2019
Cons:
Allowed me to rent the vehicle online, drive to the facility, & they don’t have any cars to rentMost popular car type | Intermediate |
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