Pros:Nothing, they refuse to provide a rental car asking for the second driver to have a credit card or a debit card with two bills showing the residence address. Ridiculous, second driver should only need a driver license as long as I provide a major credit card. Enterprise is a complete nonsense - untrained employees.
Cons:Train your employees!
Pros:Nothing about the experience was pleasant.
Cons:Employees knowing what they were doing and their companies policies including online policies.
Cons:My reservation at the rental offfice don’t have my phone number.
Pros:Kayak just screwed me up. There were no cars available even with a confirmed reservation. It was just a waste of time and money for me to travel to the store only to find out this information. Truly, what a pathetic information kayak, I'm never gonna use this site anymore
Cons:Kayak doesn't use realtime information. So better book through the corresponding website
Cons:We had to cancel because we needed a 4 wheel drive vehicle. They didn't even have one on the lot. When I called a Hertz nearby, not only did they have a 4 wheel drive available, but for $20 CHEAPER!
Pros:Great Guest Service, they didn't have the car I requested so I received a free upgrade
Cons:That I had to wait for gas to be put in the car
Pros:Staff was very friendly. For the same price, gave us a super upgrade which was extremely comfortable and felt very safe.
Cons:BUT we didn't want an upgrade, even for the same price. Ended up with way too much car, one with an extended learning curve (even the guy walking us through it couldn't explain the navigation to us, and it was not intuitive!)
Pros:very pleased with Alamo staff and level of service. Very friendly and efficient.
Pros:Staff was dressed nicely and were very nice.
Cons:When receiving the car i insisted that the tires were not inflated enough and they checked it with a dinky tire gauge... An few hours out of san francisco the tire went flat and i got stuck on the side of the road. Car was dirty and smelled like it wasnt even aired out after the last driver. Car had some gear issue at the end of the trip and kept over heating. It was very very expensive for the car i got.
Pros:Easy pick up and return
Cons:Not the car I arranged for. There was a 14 dollar charge because I drove less than 75 miles. After I demanded they take it off they did. This is the dumbest thing I ever have see. A fee for driving to few miles when the rental was unlimited mileage. I am sure a lot of people just don't notice.
Cons:I had to wait 10 min to talk with an employee The car was not clean (found a cup of coffee on the passenger seat) and other stuff Car was only 3 quarter full and therefore they did not allow me to buy the full fuel tank option This costed me 30 to 40 dollars in Sacramento.
Pros:Cost, friendly service
Cons:Was told receipt would be emailed. Still have not received.
Pros:Great location Super customer service New car upgrade Quick early return
Pros:Great experience. Staff was super friendly and very helpful. No issues.