Pros:El trato de los empleados
Cons:Que lo ofrezcan el seguro de ustedes porque no lo ofrecen por teléfono.todo lo demás bueno.
Cons:The servicio are excelent
Pros:The friendly attitude of the employees.
Cons:Nothing. Everything was perfect.
Pros:Friendly and efficient personnel. The car was ready and clean I got there and with in 10 - 15 minutes I was on my way.
Cons:The hidden charges were brutal I was expecting to pay what I booked from the web site but I end up paying almost triple the amount. even though the Enterprise rep. went out of her way to gave me a discount I felt the price was not reflected at time of booking.
Cons:They allow you to reserve a car on the weekend but don't let you know that they're closed! Had to go with another car rental! All was make sure you make 2 reservations In case this happens to you. That's what saved me!
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Pros:The hertz employee (I do not recall his name) was easily the most helpful and friendliest rental agent I have interacted with in SJ. A+. And the car was excellent
Cons:Staff was very unhelpful. Price was different than what we reserved online. Closed for lunch from 12-1. When we dropped off the location was unexpectedly closed on a Wednesday and we were told to park it in the lot and leave the keys with a note. Charged $200+ in late fees when I got my receipt.
Pros:Having a car.
Cons:When I went to pick up the car, the Hertz agent told me there were no cars available for pick up and that there would be no cars available anytime soon, despite the fact that i had made a booking over 2 months prior. I had to return to the office every 30 mins for 3 hours to check availability because I had planned my trip around having a car. It wasn’t until 3 pm that a car finally became available. Not only did this waste multiple hours off of the first day of my trip, it was also extremely stressful to think that I may have had to forgo a number of bookings and plans that required me to have a car, so overall not a pleasant experience at all.
Pros:Price was ok.
Cons:After 40 minutes wait because it was a solo employee, they didn’t have the minivan that I rent. They offer an “upgrade” to an SUV. Not happy at all. I rent a minivan for convinience of the space and the ease of in and out for elderly passagers (my mom and dad of 90’s). Very disappointed
Pros:The clerk at check in was amazing. I wish I could remember her name. The check in was fast and painless. The car was perfect and so was the price! Definitely using the service again.
Cons:I went to pickup the car they told me I rented someplace else and end up pay $700. Dollar more theci pay the iPads and still got charge $47 dollar for going through with a pass I hate this company never again hertz is no good
Pros:Nothing. I arrived at 10:00 AM. I waited in the hot garage with mosquitos for 45 minutes. We got our car after 11. The computer system was down so the 2 customers in front of me took about 25 minutes each.
Cons:We showed up at 10:00 AM, we should have gotten our car before 11....We could have been allowed to wait in the AC instead of the hot mosquito infested garage... The employee could have moved a little quicker. I would not rent here again. The car gas tank could have been full instead of 5/8's, so many things could have been better.
Pros:Nothing, you canceled on me 1 hr before arrival
Pros:Great service and no hassel at all when collecting or returning the car.
Cons:Horrible customer service. Couldn't get anyone on the phone trying multiple days and time leaving messages and never hearing back. They messed up our reservation and literally told us "not their problem." Would never use again.
Pros:I like NOTHING about Avis and their Customer service sucks.
Cons:When I arrived on 12/25 IN San Juan Puerto Rico to pick up my rental car at the Convention Center Sheraton the Avis rental office was closed. There were 2 cars sitting in the lot. No one from the Avis office would respond to calls to open the office so I could pick up the car I rented. Customer service at the airport location advised that no cars were available on the island. I never got my car. I spent over $900 dollars in extra hotel rooms, taxis and a shuttle to get to and from Rincon on the west coast.