Be prepared to wait over 3 hours to get your car if you are not first in line. I was left stranded at the airport in Aguadilla,Puerto Rico along with 6 others.The shuttle bus picked up the group a full hour after we landed (1:40 am) and not everyone fit in the shuttle bus. The driver never came back for us.We spent the night outside and we kept calling and calling,finally at 6:30 am (when the sun came up) we walked as a group to the office,only to find the same driver that left us behind in the backroom.
1.9 HorribleAug 18 2021
I had a reservation for a compact car. When I got the they said didn’t have any and just a suv was available. I ended up paying double the amount of money. Totally not fair! I had no choice. It was that or stay stranded there.
4.0 OkayMay 15 2021
The staff in the office at arrival was friendly and driver did take bags.The vehicle was given to me already damaged and I was not informed of the damage nor was I provided a copy of the photos. It took 5 calls, 2 voicemails and almost 8 hours from speaking to a person to finally get photos of vehicle.. then I was charged $50 for the gas being less 2 gallons short of full. I was also told the prices for rental went down the day after I rented and they wouldn't prorate the price for the two days I would have the vehicle. Never renting from here ever again.
4.0 OkayMay 1 2021
staff was great.The cabin air filter in the car was dirty and the smell from the air conditioning was horrible. Fungus and mildew accumulated I guess from the humidity in it causing the offensive odor continously. There was nothing I could do to get rid of the odor. I ended up with a headache for two days from it. Had to stop using the air and drive with the windows down on the second day. I also had to purchase an odor neutralizer that didn't help much. Did not exchange the car because it would be another hassle and waste of time to go back to the rental place.