Recent reviews
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Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 07:00 - 23:59 |
Sunday | 07:00 - 23:59 |
Pros: Great staff
Cons: Return. Was easy and awesome!
Wonderful service!
Pros: No wait, friendly staff, best car we have ever rented in BCN
Cons: There is nothing we did not like. Fair price for it all
Pros: Great staff
Cons: Return. Was easy and awesome!
Wonderful service!
Pros: No wait, friendly staff, best car we have ever rented in BCN
Cons: There is nothing we did not like. Fair price for it all
Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 07:00 - 23:59 |
Sunday | 07:00 - 23:59 |
Pros: It was easy,didn’t have any problems
Cons: I don’t know
Pros: Car drove well.
Cons: The insurance buying and verification process was confusing. They pressured me to buy more despite having purchased the Allianz coverage through Kayak.
Pros: Everything was without hassle.
Cons: Policy on gas is not the best, they will charge you fee if you don't bring it back full plus the cost of the Gas at a premium.
Cons: The return lot at BCN is very hard to find. Not Hertz's fault, certainly, but I sure wish someone would fix it!
Everything alright
Pros: Really professional and effective service as we rented the car the night before and it was ready the next day at 8am. The price was really fair!
Pickup was slow
Pros: the car was fine
Cons: pickup was slow and the car wasn't fully cleaned
Awful customer service
Pros: Absolutely nothing.
Cons: They were not able to refund me for six days of prepaid rental that I didn’t need. The service was terrible. The kid who gave us the keys told us to drive thru the barrier at the airport. Insurance is completely unaffordable
Rough customer service - buy your insurance online!
Pros: Easy to book online
Cons: When we arrived to pick up our car the agent didn’t speak English well, which was completely fine, but he opted to sign us up for the most expensive insurance and prepaid gas without asking. After taking my card he handed me a receipt for nearly 500 euro for our $60 rental. When I asked about alternatives he just tried to keep up selling us with veiled threats. We cancelled and rebooked with Enterprise where the service was honestly incredible and we booked our insurance online minutes in advance. I’m still waiting to see if he actually cancelled.
Outstanding service!!!
Pros: Fratern, from Barcelona’s airport, was extremely helpful and accommodating during my pick up of the car. It is a joy to find hardworking people with a service attitude. He should be commended for his efforts. Thank you very much!!!
The car was in great shape, clean and almost brand new. We had no trouble at all driving it from Barcelona to Madrid, with stops at Cartagena, Granada and Cordoba. Following the speed limit is important since there are speed radars (cameras) in highways and cities, and for what I’ve heard the fines are pretty hefty.
We declined insurance since we booked the car online and got the insurance from a different company.
The final price for the rental was the same as quoted, and we think it was a great value for our money.
It was our first time renting a car in a foreign country, and it was a great experience. We recommend this service 100%
Hertz went above and beyond
Pros: We had initially rented a manual Fiat 500 but when we got to the rental desk, the Hertz employee gave us a brand-new (18 kms on the odometer), semi-automatic, fully-loaded (leather seats, navigation), Fiat 500S. We had signed up for the most basic and cheapest car and we ended up with a pretty decent one in the same class, and there was no added cost to us.
The unlimited kms were very good for us as we did about 1850 kms of driving over the 8-day rental period. Pick-up and drop-off were quick and easy. The entire experience was enjoyable.
Cons: My only issue, and this has nothing to do with Hertz, is how weak the engine of the Fiat 500 was. We had quite a bit of trouble keeping up with the European traffic on the highway. Driving on the very hilly landscape of Spain made some parts of the highway near impossible to climb without losing much speed. Other than that, it was a very enjoyable rental.
Pros: Attention
Cons: Nothing
Average service for a famous brand
Cons: At Barcelona Airport the car was not ready. We waiting for two hours and they gave us bigger car than we booked in advance. The clerk was pushing insurance on us and I think we pay more for rent than we got the online quote. On the first tank of gasoline, we made 500 km but on next two 700 km. It looks like they didn't fill the tank at first.
Cons: The return lot at BCN is very hard to find. Not Hertz's fault, certainly, but I sure wish someone would fix it!
Outstanding service!!!
Pros: Fratern, from Barcelona’s airport, was extremely helpful and accommodating during my pick up of the car. It is a joy to find hardworking people with a service attitude. He should be commended for his efforts. Thank you very much!!!
The car was in great shape, clean and almost brand new. We had no trouble at all driving it from Barcelona to Madrid, with stops at Cartagena, Granada and Cordoba. Following the speed limit is important since there are speed radars (cameras) in highways and cities, and for what I’ve heard the fines are pretty hefty.
We declined insurance since we booked the car online and got the insurance from a different company.
The final price for the rental was the same as quoted, and we think it was a great value for our money.
It was our first time renting a car in a foreign country, and it was a great experience. We recommend this service 100%
Hertz went above and beyond
Pros: We had initially rented a manual Fiat 500 but when we got to the rental desk, the Hertz employee gave us a brand-new (18 kms on the odometer), semi-automatic, fully-loaded (leather seats, navigation), Fiat 500S. We had signed up for the most basic and cheapest car and we ended up with a pretty decent one in the same class, and there was no added cost to us.
The unlimited kms were very good for us as we did about 1850 kms of driving over the 8-day rental period. Pick-up and drop-off were quick and easy. The entire experience was enjoyable.
Cons: My only issue, and this has nothing to do with Hertz, is how weak the engine of the Fiat 500 was. We had quite a bit of trouble keeping up with the European traffic on the highway. Driving on the very hilly landscape of Spain made some parts of the highway near impossible to climb without losing much speed. Other than that, it was a very enjoyable rental.
Pros: It was easy,didn’t have any problems
Cons: I don’t know
Pros: Car drove well.
Cons: The insurance buying and verification process was confusing. They pressured me to buy more despite having purchased the Allianz coverage through Kayak.
Pros: Everything was without hassle.
Cons: Policy on gas is not the best, they will charge you fee if you don't bring it back full plus the cost of the Gas at a premium.
Everything alright
Pros: Really professional and effective service as we rented the car the night before and it was ready the next day at 8am. The price was really fair!
Pros: Attention
Cons: Nothing
Pickup was slow
Pros: the car was fine
Cons: pickup was slow and the car wasn't fully cleaned
Awful customer service
Pros: Absolutely nothing.
Cons: They were not able to refund me for six days of prepaid rental that I didn’t need. The service was terrible. The kid who gave us the keys told us to drive thru the barrier at the airport. Insurance is completely unaffordable
Rough customer service - buy your insurance online!
Pros: Easy to book online
Cons: When we arrived to pick up our car the agent didn’t speak English well, which was completely fine, but he opted to sign us up for the most expensive insurance and prepaid gas without asking. After taking my card he handed me a receipt for nearly 500 euro for our $60 rental. When I asked about alternatives he just tried to keep up selling us with veiled threats. We cancelled and rebooked with Enterprise where the service was honestly incredible and we booked our insurance online minutes in advance. I’m still waiting to see if he actually cancelled.
Average service for a famous brand
Cons: At Barcelona Airport the car was not ready. We waiting for two hours and they gave us bigger car than we booked in advance. The clerk was pushing insurance on us and I think we pay more for rent than we got the online quote. On the first tank of gasoline, we made 500 km but on next two 700 km. It looks like they didn't fill the tank at first.
Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 07:00 - 23:59 |
Sunday | 07:00 - 23:59 |
Monday | 00:00 - 01:30 07:00 - 23:59 |
Tuesday | 00:00 - 01:30 07:00 - 23:59 |
Wednesday | 00:00 - 01:30 07:00 - 23:59 |
Thursday | 00:00 - 01:30 07:00 - 23:59 |
Friday | 00:00 - 01:30 07:00 - 23:59 |
Saturday | 00:00 - 01:30 07:00 - 23:59 |
Sunday | 00:00 - 01:30 07:00 - 23:59 |
Pros: yes
Cons: all was good
Cons: Great experience renting Avis through Kayak. Cheaper than direct, as was the insurance they suggested. Pick up/drop off at Barcelona airport was far less stressful than I imagined.
Pros: Very easy drop-off.
Cons: No problems at all.
Cons: Pickup customer service was deplorable. 2 hours with 4 people in front of us with a reservation.
Cons: We had to wait in line for 1.5 hours to get our car. Totally unacceptable and an amazingly inefficient system. The staff spent more time trying to upsell people on insurance, better cars etc instead of managing the crowd.
Pros: Nothing
Cons: It took 2 hours to pickup the car. There was only 4 people ahead of us in line. Super slow process to check in and get the car.
The car they gave me didn’t seem to be in the luxury class I ordered.
I will not rent here again.
Cons: At drop off i returned the car after hours. The next day i tried calling the C/Pallars office in Barcelona 10 times to confirm that they closed the contract. They would not answer. i called the main number give times, they wouldn't answer. Wtf Avis?!?
Pros: Drop off was super easy!
Cons: Wayward signs in the airport to find Avis rental area could have been better. Took us a while to figure it out.
Cons: There was no car available even though i reserves ahead of time. Went to Sixt instead and they set me up with a car without reservation. So that says everything.
Pros: Super friendly staff! New car with lots of useful tech.
Cons: Not at all the car I ordered - A Hyundai is NOT a BMW. Hidden charges ($30 airport fee) and add-ons I didn't ask for (second driver, windscreen protection) almost doubled the price before I complained and they dropped some of them. Beware before signing.
Pros: Rental van was in great shape - very clean.
Cons: The location refused to honor the rate we had been provided by CarRentals.com via Kayak, despite my showing them the booking details, etc. Given that we had five people waiting to get into the car & proceed on our trip we had essentially no choice but to pay three times the price we were expecting.
Very nice car, but.....
Pros: The overall ride, comfort and features.
Cons: A bit large for roads in Spain. Auto lane assist was amazing.
Pros: yes
Cons: all was good
Cons: Great experience renting Avis through Kayak. Cheaper than direct, as was the insurance they suggested. Pick up/drop off at Barcelona airport was far less stressful than I imagined.
Pros: Very easy drop-off.
Cons: No problems at all.
Pros: Drop off was super easy!
Cons: Wayward signs in the airport to find Avis rental area could have been better. Took us a while to figure it out.
Very nice car, but.....
Pros: The overall ride, comfort and features.
Cons: A bit large for roads in Spain. Auto lane assist was amazing.
Cons: We had to wait in line for 1.5 hours to get our car. Totally unacceptable and an amazingly inefficient system. The staff spent more time trying to upsell people on insurance, better cars etc instead of managing the crowd.
Pros: Super friendly staff! New car with lots of useful tech.
Cons: Not at all the car I ordered - A Hyundai is NOT a BMW. Hidden charges ($30 airport fee) and add-ons I didn't ask for (second driver, windscreen protection) almost doubled the price before I complained and they dropped some of them. Beware before signing.
Cons: Pickup customer service was deplorable. 2 hours with 4 people in front of us with a reservation.
Pros: Nothing
Cons: It took 2 hours to pickup the car. There was only 4 people ahead of us in line. Super slow process to check in and get the car.
The car they gave me didn’t seem to be in the luxury class I ordered.
I will not rent here again.
Cons: At drop off i returned the car after hours. The next day i tried calling the C/Pallars office in Barcelona 10 times to confirm that they closed the contract. They would not answer. i called the main number give times, they wouldn't answer. Wtf Avis?!?
Cons: There was no car available even though i reserves ahead of time. Went to Sixt instead and they set me up with a car without reservation. So that says everything.
Pros: Rental van was in great shape - very clean.
Cons: The location refused to honor the rate we had been provided by CarRentals.com via Kayak, despite my showing them the booking details, etc. Given that we had five people waiting to get into the car & proceed on our trip we had essentially no choice but to pay three times the price we were expecting.
Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 07:00 - 23:59 |
Sunday | 07:00 - 23:59 |
Creat service
Pros: Ms. Valerie Helped us to move the laggages all the way to the car. And helped us setup all the car seats securely. She was also super friendly. P
Cons: However the GPS phone Device we rent, the car charger didn't charge at all. Dead on the way to our destination. Coast so much pain.
Pros: Easy to pickup. However not labeled as dollar. Had to find out I needed to be at the Hertz desk.
Worst rent a car ever
Cons: On the spot, when added insurance price was 2.2x more than initially communicated
Car given was not the one reserved,but Hyundai that had some strange features that caused flat battery and left us without the car for half a day ( of course when most needed)
Emergency service from Hertz that was the actual provider behind the Dollar, acted very slowly and fairly unprofessionally. End result was waiting for 3 hours in the garage for them to come with cables and start the engine. At that time they gave us instructions that should be initially communicated.
Servicio de creat
Pros: La señora Valerie Nos Ayudó a mover los equipajes hasta el coche. Y nos ayudó a configurar todos los asientos de seguridad. También fue súper amable. P
Cons: Sin embargo, el dispositivo de teléfono GPS que alquilamos, el cargador de coche no se cargó en absoluto. Muerto en el camino a nuestro destino. Costa tanto dolor.
Pros: Fácil de recogida. Sin embargo, no señalizado como Dollar. Tuve que averiguar estaba en el mostrador de Hertz.
Creat service
Pros: Ms. Valerie Helped us to move the laggages all the way to the car. And helped us setup all the car seats securely. She was also super friendly. P
Cons: However the GPS phone Device we rent, the car charger didn't charge at all. Dead on the way to our destination. Coast so much pain.
Pros: Easy to pickup. However not labeled as dollar. Had to find out I needed to be at the Hertz desk.
Servicio de creat
Pros: La señora Valerie Nos Ayudó a mover los equipajes hasta el coche. Y nos ayudó a configurar todos los asientos de seguridad. También fue súper amable. P
Cons: Sin embargo, el dispositivo de teléfono GPS que alquilamos, el cargador de coche no se cargó en absoluto. Muerto en el camino a nuestro destino. Costa tanto dolor.
Pros: Fácil de recogida. Sin embargo, no señalizado como Dollar. Tuve que averiguar estaba en el mostrador de Hertz.
Cons: At the check-in I was informed that as the rental was done via a USA based agency and that I was using an EU based credit card and drivers licence , that I was Absolutely OBLIGED to take their full insurance... otherwise the rental would not be honored. This despite I already have a good policy with both my own car and via my gold credit card. The insurance was more than the rental. I feel lied to by Kayak , Europcar, and whatever middle-man you sub-contracted via.
Excellent
Pros: The service, and the car was perfect.
Cons: Europe car company is closed after midnight.
Easy customer care
Pros: Issue free and fast pickup and return. Friendly staff.
Cons: Cannot think of any negatives.
Pros: The car we ended up getting was fine.
Cons: We paid for a mustang convertible or similar but when we got there they considered a fiat 500 comparable. Then there only
Other option was a VW bug convertible, in our minds going on a costal vacation and paying for an upgrade neither of those cars compared. Very unfortunate and put a damper on our trip
I have had better experiences
Pros: Friendliness of staff.
Cons: There are two terminals at BCN and I had reserved at #1, but picked up at #2. They told me they didn't have any small cars like I wanted. I could have gone back to terminal #1 and gotten the original car, buty ended up with a much larger and more expensive car. They should coordinate between the two terminals. They didn't inspect the exterior of the car when I picked up, but did when i returned it. This could have been a problem though it wasn't.
confused
Pros: Was a little fast
Cons: Trying to sell this company everything. They don't go with you to check the car. They tell you the car don't have scratch and when you go to check the car have some scratches also they tell you where the car is park and you don't see the car is park in different place. They charge you for everything
long wait/nice car
Pros: I liked the car. The drop off was fast
Cons: Although there was only one person ahead of me, the wait took too long. If you reserve a car ahead of time, it should not take so long.
Hired a 4x4, got a 2wd. Absolutely shocked.
Pros: I specifically hired a 4x4 as I was heading to the mountains to ski. I received a jeep Suv that appears to be a 4x4, but was in fact only 2wd. It was also on cheap aftermarket tyres. The vehicle was utterly incapable and could not even make it up an icy road to the accommodation, and later got stuck in a hotel car park. The pick up was delayed by an hour while i waited around too.
I am awaiting a compete refund for this booking.
Cons: Being given a 2wd when I specifically ordered a 4x4
Cons: En el check-in me informaron que como el alquiler se hizo a través de una agencia con sede en EE.UU. Y que estaba utilizando una tarjeta de crédito basada en la UE y licencia de conducir, que estaba ABSOLUTAMENTE OBLIGADO a tomar su seguro completo... de lo contrario el alquiler no sería honrado. Esto a pesar de que ya tengo una buena política con mi propio coche y a través de mi tarjeta de crédito de oro. El seguro era más que el alquiler. Me siento minado por Kayak , Europcar, y cualquier hombre medio a través del cual subcontratas.
Excelente
Pros: El servicio, y el coche estaba perfecto.
Cons: Europcar está cerrado después de la medianoche.
Fácil atención al cliente
Pros: Tema gratuito y rápido de recogida y retorno. Personal amable.
Cons: No puedo pensar en nada negativo.
Pros: El coche que acabábamos por conseguir estaba bien.
Cons: Pagamos por un mustang convertible o similar, pero cuando llegamos allí ellos consideraron un fiat 500 comparable. Luego sólo había
otra opción que era un VW Bug convertible, en nuestras mentes yendo de vacaciones costales y pagando por una mejora de ninguno de esos coches en comparación. Muy desafortunado y puso un amortiguador en nuestro viaje
Excellent
Pros: The service, and the car was perfect.
Cons: Europe car company is closed after midnight.
Easy customer care
Pros: Issue free and fast pickup and return. Friendly staff.
Cons: Cannot think of any negatives.
Excelente
Pros: El servicio, y el coche estaba perfecto.
Cons: Europcar está cerrado después de la medianoche.
Fácil atención al cliente
Pros: Tema gratuito y rápido de recogida y retorno. Personal amable.
Cons: No puedo pensar en nada negativo.
I have had better experiences
Pros: Friendliness of staff.
Cons: There are two terminals at BCN and I had reserved at #1, but picked up at #2. They told me they didn't have any small cars like I wanted. I could have gone back to terminal #1 and gotten the original car, buty ended up with a much larger and more expensive car. They should coordinate between the two terminals. They didn't inspect the exterior of the car when I picked up, but did when i returned it. This could have been a problem though it wasn't.
long wait/nice car
Pros: I liked the car. The drop off was fast
Cons: Although there was only one person ahead of me, the wait took too long. If you reserve a car ahead of time, it should not take so long.
Cons: At the check-in I was informed that as the rental was done via a USA based agency and that I was using an EU based credit card and drivers licence , that I was Absolutely OBLIGED to take their full insurance... otherwise the rental would not be honored. This despite I already have a good policy with both my own car and via my gold credit card. The insurance was more than the rental. I feel lied to by Kayak , Europcar, and whatever middle-man you sub-contracted via.
Pros: The car we ended up getting was fine.
Cons: We paid for a mustang convertible or similar but when we got there they considered a fiat 500 comparable. Then there only
Other option was a VW bug convertible, in our minds going on a costal vacation and paying for an upgrade neither of those cars compared. Very unfortunate and put a damper on our trip
confused
Pros: Was a little fast
Cons: Trying to sell this company everything. They don't go with you to check the car. They tell you the car don't have scratch and when you go to check the car have some scratches also they tell you where the car is park and you don't see the car is park in different place. They charge you for everything
Hired a 4x4, got a 2wd. Absolutely shocked.
Pros: I specifically hired a 4x4 as I was heading to the mountains to ski. I received a jeep Suv that appears to be a 4x4, but was in fact only 2wd. It was also on cheap aftermarket tyres. The vehicle was utterly incapable and could not even make it up an icy road to the accommodation, and later got stuck in a hotel car park. The pick up was delayed by an hour while i waited around too.
I am awaiting a compete refund for this booking.
Cons: Being given a 2wd when I specifically ordered a 4x4
Cons: En el check-in me informaron que como el alquiler se hizo a través de una agencia con sede en EE.UU. Y que estaba utilizando una tarjeta de crédito basada en la UE y licencia de conducir, que estaba ABSOLUTAMENTE OBLIGADO a tomar su seguro completo... de lo contrario el alquiler no sería honrado. Esto a pesar de que ya tengo una buena política con mi propio coche y a través de mi tarjeta de crédito de oro. El seguro era más que el alquiler. Me siento minado por Kayak , Europcar, y cualquier hombre medio a través del cual subcontratas.
Pros: El coche que acabábamos por conseguir estaba bien.
Cons: Pagamos por un mustang convertible o similar, pero cuando llegamos allí ellos consideraron un fiat 500 comparable. Luego sólo había
otra opción que era un VW Bug convertible, en nuestras mentes yendo de vacaciones costales y pagando por una mejora de ninguno de esos coches en comparación. Muy desafortunado y puso un amortiguador en nuestro viaje
Cons: Pick up was a nightmare. Expect at least 2 hours of waiting depending on the time of the year.
Pros: Trato bueno y la entrega del coche rapida y sencilla
Cons: El precio - calidad.
El servicio me parecio muy caro por lo que era.
Justo lo que necesitábamos para un finde de playa.
Pros: El coche era pequeño pero súper práctico, estaba muy nuevo en perfectas condiciones. La atención en la oficina fue bastante organizada y muy eficiente.
Bad wait time
Pros: The car was comfortable and met my needs.
Cons: The wait to pick up the car was over 3hrs, which was unacceptable!
Muy buena!
Pros: El coche estaba casi nuevo y olía muy bien!
DENUNCIA por falta de transparencia
Pros: El vehiculo alquilado solo se puede conducir en España. Esto lo indica en la letra pequeña despues de leer varias paginas en la clausula 16. Una restriccion tan importante debe indicarse de manera relevante.
Por todo ello, y aun advertir 24 horas antes a Ok Rent a Car, y no darnos ninguna solucion, decidimos anular el viaje.
Vamos a proceder a interponer una DENUNCIA ante los organismos oficiales correspondientes por falta de transparencia en la contratacion el proximo dia 21 de diciembre, plazo que les ofrecemos para que nos faciliten el resarcimiento correspondiente.
Mi email es front3@gmail.com
Justo lo que necesitábamos para un finde de playa.
Pros: El coche era pequeño pero súper práctico, estaba muy nuevo en perfectas condiciones. La atención en la oficina fue bastante organizada y muy eficiente.
Muy buena!
Pros: El coche estaba casi nuevo y olía muy bien!
Cons: Pick up was a nightmare. Expect at least 2 hours of waiting depending on the time of the year.
Cons: El precio - calidad.
El servicio me parecio muy caro por lo que era.
DENUNCIA por falta de transparencia
Pros: El vehiculo alquilado solo se puede conducir en España. Esto lo indica en la letra pequeña despues de leer varias paginas en la clausula 16. Una restriccion tan importante debe indicarse de manera relevante.
Por todo ello, y aun advertir 24 horas antes a Ok Rent a Car, y no darnos ninguna solucion, decidimos anular el viaje.
Vamos a proceder a interponer una DENUNCIA ante los organismos oficiales correspondientes por falta de transparencia en la contratacion el proximo dia 21 de diciembre, plazo que les ofrecemos para que nos faciliten el resarcimiento correspondiente.
Mi email es front3@gmail.com
Monday | |
Tuesday | |
Wednesday | |
Thursday | |
Friday | |
Saturday | 07:00 - 23:00 |
Sunday | 07:00 - 23:00 |
Pros: Unfriendly staff
Engaño
Pros: Parecía tener seguro platinum y todo cubierto por 38€, y al llegar a pagar me costó 138€, un engaño total.
Ridiculous waiting time!
Pros: Could NOT pick up the car
Cons: 20 people in line before us, 8 minutes per customer measured, not enough employees to deal with the demand. This is a scam: if you are there for tourism, time is not on your side...
Pros: Personal antipático
¡tiempo de espera ridículo!
Pros: NO se pudo recoger el coche
Cons: 20 personas en línea ante nosotros, 8 minutos por cliente midieron, no suficientes empleados para hacer frente a la demanda. Esta es una estafa: Si estás allí para el turismo, el tiempo no está de tu lado...
Pros: Unfriendly staff
Engaño
Pros: Parecía tener seguro platinum y todo cubierto por 38€, y al llegar a pagar me costó 138€, un engaño total.
Ridiculous waiting time!
Pros: Could NOT pick up the car
Cons: 20 people in line before us, 8 minutes per customer measured, not enough employees to deal with the demand. This is a scam: if you are there for tourism, time is not on your side...
Pros: Personal antipático
¡tiempo de espera ridículo!
Pros: NO se pudo recoger el coche
Cons: 20 personas en línea ante nosotros, 8 minutos por cliente midieron, no suficientes empleados para hacer frente a la demanda. Esta es una estafa: Si estás allí para el turismo, el tiempo no está de tu lado...
Monday | 00:00 - 01:00 08:00 - 23:59 |
Tuesday | 00:00 - 01:00 08:00 - 23:59 |
Wednesday | 00:00 - 01:00 08:00 - 23:59 |
Thursday | 00:00 - 01:00 08:00 - 23:59 |
Friday | 00:00 - 01:00 08:00 - 23:59 |
Saturday | 00:00 - 01:00 08:00 - 23:59 |
Sunday | 00:00 - 01:00 08:00 - 23:59 |
Cons: Entregue el coche con el combustible lleno y la chica que le recibió me dijo que le tenia que mostrar la factura de carga de combustible y no la tenia, me la exigió y tube que volver a reponer combustible con €4 más mostrarle la factura que ella tenia que comprobar que el coche estaba full de gasoli
Pros: Nothing
Cons: Everything. The office was closed. I had to get a car from another company.
Aceptable
Pros: Muy fácil la devolución, la recogida del coche una vez realizado el trámite.
Cons: Piden documentación que no corresponde y no tiene ninguna razón de ser solicitada. Por ej NIE a extranjeros comunitarios. El pasaporte y el carnet de conducir es suficiente en cualquier otra empresa. Es una documentación que ninguna otra empresa exige y que no tiene ningún valor a la hora de alquilar un coche. Ya que en esta documentación no figura el domicilio de la persona. Tampoco se informa de que hubiese que llevarla cuando se hace la reserva.
Pros: Nothing
Cons: Everything. The office was closed. I had to get a car from another company.
Aceptable
Pros: Muy fácil la devolución, la recogida del coche una vez realizado el trámite.
Cons: Piden documentación que no corresponde y no tiene ninguna razón de ser solicitada. Por ej NIE a extranjeros comunitarios. El pasaporte y el carnet de conducir es suficiente en cualquier otra empresa. Es una documentación que ninguna otra empresa exige y que no tiene ningún valor a la hora de alquilar un coche. Ya que en esta documentación no figura el domicilio de la persona. Tampoco se informa de que hubiese que llevarla cuando se hace la reserva.
Goldcar runs a scam with Kayak
Cons: Pickup was in Barcelona Airport. The price per day that you book via Kayak does not include a bonus fee (for me it was an airport tax + 25 euros = 28 euros) for rentals. Additionally, I returned and a difficult-to-see dent in the side of the car was blamed on me. It was so small and difficult to see that I cannot say whether it was there when I rented the car. I am now in legal proceedings with them over the issue.
Malísimo
Pros: Trabajando en las líneas aéreas, les llame que iba a llegar en vez de las 2200...el próximo día a las 1300.. no me reservaron el coche, y cuando llegue no tenia coche ninguno!!
Me habían cobrado la tarjeta de crédito y la compañía intermediaria car trawler no me quería devolver el dinero!! Tuve que alquilar otro coche en el momento y me costo 200 euros más del precio original con otra compañía.
Soy miembro del sindicato de pilotos y azafatas internacionales y somos muchos. Ya he escrito para que ningún miembro use ni kayak ni gold car ni car trawler.... asi no se hacen las cosas!
Y lo último, las chicas de goldcar en el Prat pasaban olímpicamente de mi y no les importaba absolutamente nada... una vergüenza !!
Una estafa
Cons: Terminamos pagando 4 veces más de lo que dice Kayak. Se aprovechan de la gente. Mucha letra pequeña.
Cons: Se Requiere una fianza de 3300€ mientras que en la web anunciaban 2000€, básicamente obliga al cliente a pagar el seguro para no tener que dejar una fianza que devuelven en 20 à 30 días..
Sin hablar de otros sobre costes no anunciados.
Precio de la reserva 342€, precio final 605€ . Absurdo.
Cons: Por que aparte que había el envoltorio de un preservativo, vosotros engañais con las cantidades a cobrar. No alquilare mas con todo esto con vosotros
Pros: El coche estaba limpio y acorde a nuestra necesidad.
Cons: Durante la recogida debimos esperar 50 minutos y no había ninguna persona a la que preguntar. Debimos llamar a la línea de pago e intentar resolver.
Carisimo!!!!
Pros: Creo que Goldcar es la más cara de todas porque se saca de la manga el seguro y ya no compensa
Cons: Muy cara con el tema del seguro
Cons: La falsedad que tienen Vds. a la hora de publicitar el importe del coche de alquiler.
Posteriormente te encuentras con sorpresas.
Como por ejemplo la taxa de combustible.
Goldcar corre una estafa con Kayak
Cons: La recogida fue en el aeropuerto de Barcelona. El precio por día que haces la reserva a través de Kayak no incluye una tasa extra (para mí fue un impuesto al aeropuerto + 25 euros = 28 euros) para alquileres. Además, regresé y me echaron la culpa de una abolladura difícil de ver en el lado del coche. Era tan pequeño y difícil de ver que no puedo decir si estaba allí cuando alquilé el coche. Ahora estoy en un proceso legal con ellos sobre el tema.
Goldcar runs a scam with Kayak
Cons: Pickup was in Barcelona Airport. The price per day that you book via Kayak does not include a bonus fee (for me it was an airport tax + 25 euros = 28 euros) for rentals. Additionally, I returned and a difficult-to-see dent in the side of the car was blamed on me. It was so small and difficult to see that I cannot say whether it was there when I rented the car. I am now in legal proceedings with them over the issue.
Malísimo
Pros: Trabajando en las líneas aéreas, les llame que iba a llegar en vez de las 2200...el próximo día a las 1300.. no me reservaron el coche, y cuando llegue no tenia coche ninguno!!
Me habían cobrado la tarjeta de crédito y la compañía intermediaria car trawler no me quería devolver el dinero!! Tuve que alquilar otro coche en el momento y me costo 200 euros más del precio original con otra compañía.
Soy miembro del sindicato de pilotos y azafatas internacionales y somos muchos. Ya he escrito para que ningún miembro use ni kayak ni gold car ni car trawler.... asi no se hacen las cosas!
Y lo último, las chicas de goldcar en el Prat pasaban olímpicamente de mi y no les importaba absolutamente nada... una vergüenza !!
Una estafa
Cons: Terminamos pagando 4 veces más de lo que dice Kayak. Se aprovechan de la gente. Mucha letra pequeña.
Cons: Se Requiere una fianza de 3300€ mientras que en la web anunciaban 2000€, básicamente obliga al cliente a pagar el seguro para no tener que dejar una fianza que devuelven en 20 à 30 días..
Sin hablar de otros sobre costes no anunciados.
Precio de la reserva 342€, precio final 605€ . Absurdo.
Cons: Por que aparte que había el envoltorio de un preservativo, vosotros engañais con las cantidades a cobrar. No alquilare mas con todo esto con vosotros
Pros: El coche estaba limpio y acorde a nuestra necesidad.
Cons: Durante la recogida debimos esperar 50 minutos y no había ninguna persona a la que preguntar. Debimos llamar a la línea de pago e intentar resolver.
Carisimo!!!!
Pros: Creo que Goldcar es la más cara de todas porque se saca de la manga el seguro y ya no compensa
Cons: Muy cara con el tema del seguro
Cons: La falsedad que tienen Vds. a la hora de publicitar el importe del coche de alquiler.
Posteriormente te encuentras con sorpresas.
Como por ejemplo la taxa de combustible.
Goldcar corre una estafa con Kayak
Cons: La recogida fue en el aeropuerto de Barcelona. El precio por día que haces la reserva a través de Kayak no incluye una tasa extra (para mí fue un impuesto al aeropuerto + 25 euros = 28 euros) para alquileres. Además, regresé y me echaron la culpa de una abolladura difícil de ver en el lado del coche. Era tan pequeño y difícil de ver que no puedo decir si estaba allí cuando alquilé el coche. Ahora estoy en un proceso legal con ellos sobre el tema.
Off airports issue
Pros: Helpful staff doing the best they can within company strategy and charges.
Cons: Long wait for shuttle when I landed, then to be told my return flight at 7 am was too early and I would need to pay 40 Euro for shuttle. I am sure it is in the small print somewhere but in the middle of an off fire tradingvedtste your choices are then limited.
Simplemente es una estafa
Pros: Pese a ser una estafa, el servicio pésimo y demás inconvenientes el coche estaba bien.
Cons: Tardaron en recogerme casi una hora en la terminal 1, cuando llegaron había 20 personas esperando y solo espacio para 7 ocupantes. Por suerte entré en el primer viaje. Al llegar a recoger el vehículo otros 20 min de espera.
Sobre el precio acordado directamente te cobran 59 euros más, por lo que el precio ya supera o iguala el de otras compañías que no son low cost. Llamé varias veces a la central de Barcelona, directamente no te cogen el teléfono.
Pacté un regreso a una hora, se confundieron al ponerlo en el contrato y me cobraron 87 euros más por 3 horas de retraso, lo cuál fue un error de la compañía ya que deje clara la hora de mi vuelo.
En resumen, merece la pena alquilar con cualquier otra compañía, ahorras tiempo y dinero.
Off airports issue
Pros: Helpful staff doing the best they can within company strategy and charges.
Cons: Long wait for shuttle when I landed, then to be told my return flight at 7 am was too early and I would need to pay 40 Euro for shuttle. I am sure it is in the small print somewhere but in the middle of an off fire tradingvedtste your choices are then limited.
Simplemente es una estafa
Pros: Pese a ser una estafa, el servicio pésimo y demás inconvenientes el coche estaba bien.
Cons: Tardaron en recogerme casi una hora en la terminal 1, cuando llegaron había 20 personas esperando y solo espacio para 7 ocupantes. Por suerte entré en el primer viaje. Al llegar a recoger el vehículo otros 20 min de espera.
Sobre el precio acordado directamente te cobran 59 euros más, por lo que el precio ya supera o iguala el de otras compañías que no son low cost. Llamé varias veces a la central de Barcelona, directamente no te cogen el teléfono.
Pacté un regreso a una hora, se confundieron al ponerlo en el contrato y me cobraron 87 euros más por 3 horas de retraso, lo cuál fue un error de la compañía ya que deje clara la hora de mi vuelo.
En resumen, merece la pena alquilar con cualquier otra compañía, ahorras tiempo y dinero.
Complete headache
Cons: I planned to rent a car to take a day drip to an area near Barcelona. The e-mail I received said that I could pick up the car at the Barcelona airport. I went to the airport, but there was no Economy Rent a Car at the airport. Note that I had to pay for the airport shuttle to get to the airport. Airport information had never heard of Economy Rent a Car. I did a Google search for Economy Rent a Car, and found a location off site near the airport. I again paid to transportation to this area. After walking around for approx 45 minutes, it was clear that Economy Rent a Car did not exist. I eventually found a location that does business with Economy. They looked up the reservation, but it had not yet processed. So, I wouldn´t be able to get a car for another 45 minutes, at least. Since this was only going to be a day trip and I had already spent almost 2 hours searching for the car, I cancelled the reservation. The experience caused me to waste a day in Barcelona. I am hesitant to use your service again, since you work with unreliable companies.
Fiat 500 around Catalonia
Pros: Staff was super helpful and quick to get me out the door and check back in. Car was spotless and smelled great. This Fiat drove smooth and handled the mountain roads very well. I had a wonderful 3 days driving around Catalonia.
Cons: 1. I was advised to pay for insurance online when booking so I did. When I showed up they said I had to buy insurance or they would have to put a hold on my creditcard for the Max allowed. I think only 1 of the insurances should have been needed but it seems like that unclear system is in place to maximize profits. 2. Finding this place was very difficult. My booking was through Economy Car Rental. Everyone told me there was no such thing at the Barcelona airport. I finally figured out (from a shuttle bus driver) that it was probably AutoClick and off airport grounds. This type of info could have been so dam simple to relay to me in an email with the confirmation booking. A little map maybe showing me where pickup was as well as the name change. If it was in my email I sure did not find it.
Complete mess!
Pros: Nothing. Shuttle never came to pick me up and I never got car. Tried to call many times, both local Barcelona number foe Autoclick car rental which was supposed to fulfill reservation, and US customer service for Economy. No one answered in Spain!
Cons: Everything. Never got picked up and never to rental car. A complete mess and failure!
Bad bad badly
Pros: Nothing
Cons: Hard to find the company- under other name that doesn't show on the voucher or web
The insurance wasn't fit to Spain so we pay more.
We got mini car and we ordered economy.
After two hours we finally find this place it still took more two hours to drive from there
¡un lío completo!
Pros: Nada. El servicio de transporte nunca llegó a recogerme y nunca me cogió el coche. Intentó llamar muchas veces, tanto el número local de Barcelona como el alquiler de coches Autoclick que se suponía que iba a cumplir con la reserva, y el servicio de atención al cliente de Estados Unidos para la economía. ¡nadie respondió en España!
Cons: Todo. Nunca me recogieron y nunca alquilaron el coche. ¡un desastre y un fracaso completos!
Mal mal mal
Pros: Nada
Cons: Es difícil encontrar la empresa, bajo otro nombre que no aparece en el bono o en la web
, el seguro no era apto para España, así que pagamos más.
Nos dieron un mini coche y ordenamos economía.
Después de dos horas finalmente encontramos este lugar que todavía tomó más de dos horas en coche de allí
Complete headache
Cons: I planned to rent a car to take a day drip to an area near Barcelona. The e-mail I received said that I could pick up the car at the Barcelona airport. I went to the airport, but there was no Economy Rent a Car at the airport. Note that I had to pay for the airport shuttle to get to the airport. Airport information had never heard of Economy Rent a Car. I did a Google search for Economy Rent a Car, and found a location off site near the airport. I again paid to transportation to this area. After walking around for approx 45 minutes, it was clear that Economy Rent a Car did not exist. I eventually found a location that does business with Economy. They looked up the reservation, but it had not yet processed. So, I wouldn´t be able to get a car for another 45 minutes, at least. Since this was only going to be a day trip and I had already spent almost 2 hours searching for the car, I cancelled the reservation. The experience caused me to waste a day in Barcelona. I am hesitant to use your service again, since you work with unreliable companies.
Complete mess!
Pros: Nothing. Shuttle never came to pick me up and I never got car. Tried to call many times, both local Barcelona number foe Autoclick car rental which was supposed to fulfill reservation, and US customer service for Economy. No one answered in Spain!
Cons: Everything. Never got picked up and never to rental car. A complete mess and failure!
Bad bad badly
Pros: Nothing
Cons: Hard to find the company- under other name that doesn't show on the voucher or web
The insurance wasn't fit to Spain so we pay more.
We got mini car and we ordered economy.
After two hours we finally find this place it still took more two hours to drive from there
¡un lío completo!
Pros: Nada. El servicio de transporte nunca llegó a recogerme y nunca me cogió el coche. Intentó llamar muchas veces, tanto el número local de Barcelona como el alquiler de coches Autoclick que se suponía que iba a cumplir con la reserva, y el servicio de atención al cliente de Estados Unidos para la economía. ¡nadie respondió en España!
Cons: Todo. Nunca me recogieron y nunca alquilaron el coche. ¡un desastre y un fracaso completos!
Mal mal mal
Pros: Nada
Cons: Es difícil encontrar la empresa, bajo otro nombre que no aparece en el bono o en la web
, el seguro no era apto para España, así que pagamos más.
Nos dieron un mini coche y ordenamos economía.
Después de dos horas finalmente encontramos este lugar que todavía tomó más de dos horas en coche de allí
Monday | 07:00 - 23:30 |
Tuesday | 07:00 - 23:30 |
Wednesday | 07:00 - 23:30 |
Thursday | 07:00 - 23:30 |
Friday | 07:00 - 23:30 |
Saturday | 07:00 - 23:30 |
Sunday | 07:00 - 23:30 |
no intl license
Cons: Rental form never said I needed an Int'l license. Was refused rental in Barcelona. No problems renting elsewhere in Europe with stateside license.
Cons: booked With ACE all insurance included. Upon Arrival Goldcar Barcelona, tells us, that they do not accept the terms and conditions negotiated by ACE and that ACE has no cars and that we have to accept their conditions otherwise there is no car. I have had an exchange with priceline on this issue - to no avail. It is for me not acceptable that I'm not aware that the subcontractor of ACE (in this case Goldcar) does not accept the conditions of ACE. Goldcar has been condemned for this business practice in Italy, but not yet in Spain. ACE should stop working with Goldcar or make it clearer to the customer, that the contract via internet will not be honoured upon arrival and that more costs are to be expected.
No licencia internacional
Cons: Formulario de alquiler nunca dijo que necesitaba una licencia internacional. Era de alquiler se negó en Barcelona. Sin problemas con el resto de Europa alquilar licencia en estados unidos.
no intl license
Cons: Rental form never said I needed an Int'l license. Was refused rental in Barcelona. No problems renting elsewhere in Europe with stateside license.
Cons: booked With ACE all insurance included. Upon Arrival Goldcar Barcelona, tells us, that they do not accept the terms and conditions negotiated by ACE and that ACE has no cars and that we have to accept their conditions otherwise there is no car. I have had an exchange with priceline on this issue - to no avail. It is for me not acceptable that I'm not aware that the subcontractor of ACE (in this case Goldcar) does not accept the conditions of ACE. Goldcar has been condemned for this business practice in Italy, but not yet in Spain. ACE should stop working with Goldcar or make it clearer to the customer, that the contract via internet will not be honoured upon arrival and that more costs are to be expected.
No licencia internacional
Cons: Formulario de alquiler nunca dijo que necesitaba una licencia internacional. Era de alquiler se negó en Barcelona. Sin problemas con el resto de Europa alquilar licencia en estados unidos.
Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 07:00 - 23:59 |
Sunday | 07:00 - 23:59 |
Monday | 00:00 - 01:30 07:00 - 23:59 |
Tuesday | 00:00 - 01:30 07:00 - 23:59 |
Wednesday | 00:00 - 01:30 07:00 - 23:59 |
Thursday | 00:00 - 01:30 07:00 - 23:59 |
Friday | 00:00 - 01:30 07:00 - 23:59 |
Saturday | 00:00 - 01:30 07:00 - 23:59 |
Sunday | 00:00 - 01:30 07:00 - 23:59 |
Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 07:00 - 23:59 |
Sunday | 07:00 - 23:59 |
Monday | 07:15 - 22:00 |
Tuesday | 07:15 - 22:00 |
Wednesday | 07:15 - 22:00 |
Thursday | 07:15 - 22:00 |
Friday | 07:15 - 22:00 |
Saturday | 07:15 - 22:00 |
Sunday | 07:15 - 22:00 |
Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 07:00 - 23:59 |
Sunday | 07:00 - 23:59 |
Monday | 07:00 - 23:00 |
Tuesday | 07:00 - 23:00 |
Wednesday | 07:00 - 23:00 |
Thursday | 07:00 - 23:00 |
Friday | 07:00 - 23:00 |
Saturday | 07:00 - 23:00 |
Sunday | 07:00 - 23:00 |
Monday | 00:00 - 23:59 |
Tuesday | 00:00 - 23:59 |
Wednesday | 00:00 - 23:59 |
Thursday | 00:00 - 23:59 |
Friday | 00:00 - 23:59 |
Saturday | 00:00 - 23:59 |
Sunday | 00:00 - 23:59 |
Monday | 08:00 - 23:59 |
Tuesday | 08:00 - 23:59 |
Wednesday | 08:00 - 23:59 |
Thursday | 08:00 - 23:59 |
Friday | 08:00 - 23:59 |
Saturday | 08:00 - 23:59 |
Sunday | 08:00 - 23:59 |
Car hire companies that offer shuttle or pick-up services from Barcelona-El Prat Airport to off-airport locations include Ace, Advantage, Alamo, Autoclick Rent A Car, Avis, Budget, Centauro, Dollar, Enterprise, and Europcar.