Okay
5,0
Pros:
Staff was nice, welcoming and accommodating.
Cons:
My room was supposed to be non-smoking, but that was definitely not the case based on the odor and the number of burn holes in the bedspread.
Poor
1,0
Pros:
staff was decent
Cons:
room was not clean, not stocked
Mediocre
3,0
Pros:
I like that the General Manager was very accommodating to my concerns.
Cons:
My first night on the 3rd floor was the worse and the room was very uncomfortable. Not clean, smell like old cigarettes and cat pee, tv didn’t work, refrigerator had mole, microwave was on the floor, bed wasn’t clean. I had to request to change rooms. The first night I had to deal with it.
Mediocre
2,0
Pros:
nothing
Cons:
common furniture was dirty run down
Excellent
9,0
Pros:
Quiet and friendly staff
Mediocre
3,0
Pros:
The front staff was very friendly and made the check in process very smooth. He was very welcoming and made sure it was as painless as possible.
Cons:
The room was very humid and hot, the room had roaches in the bathroom. The room also smelled a little musty in the halls leading up to the room. The door handle to the room was broken when the door was locked.
Mediocre
2,9
Cons:
What a dump.
Mediocre
2,8
Pros:
Location
Cons:
-mattresses are terrible; staff rude and unavailable. Front lobby was a disaster; food area unclean; piles of chairs in the parking lot. 15 couches in the hallway. Renovation workers from Mexico in my room. Floors dirty; paint on furniture.
Excellent
8,5
Pros:
Price, location, comfort
Cons:
Breakfast was mediocre, but the lady helping with breakfast - very nice.
Excellent
8,7
Met our needs
Mediocre
3,4
Pros:
Excellent location - proximity to Liberty University. Lowest price I could find for large chain hotel.
Cons:
Head manager & front desk personnel was the rudest most arrogant & unpleasant woman I have ever met! We spent four days and her disposition went from bad to worse. You should seriously investigate and replace her immediately. Our room had a broken inoperable safe for security of high dollar belongings. The refrigerator was stuck on high ( control knob broken off and missing) so that anything placed inside froze solid. The bathroom was moldy inside shower and sink hot/cold control knob was broken off and missing. Finally, when asking for additional towels for bathroom, we were told "no, we can only give you two towels for your room." I couldn't believe it!!
Mediocre
2,0
Pros:
It was absolutely terrible.
Cons:
There were wrinkled sheets, there was a broken air conditioner that sounded like it was being hit from the inside with a hammer. Upon calling and requesting a clean up of the room, no one showed. Totally not worth it.
Excellent
8,0
Pros:
Friendly staff, nice decor, comfy beds
Cons:
Tile in bathroom cracked
Okay
4,0
Pros:
Location
Cons:
First room they put us in smelled like cat urine and the smoke detector was detached from the cieling and laying on the table. Second room had dirty towels. Will not be returning.