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2,0
Pros: Will never rent a vehicle here again. I reserved my vehicle in advance so I could have something to travel with in Mexico. I got there for my reservation after my flight landed and there was a customer in front of us with no reservation and they were given a vehicle. When we got to the counter, we were told they couldn't rent us a vehicle because they didnt have any available. After I told them that I had reserved in advance and why did they rent out a vehicle to someone with no reservation, I was told I'm sorry we cant do anything for you. So what's the point of having a reservation if you guys won't abide by it. There was three other customers with the same issue. After spending 30 minutes on the phone with customer service, they said that reservations aren't guaranteed. That they couldn't do anything about it. My trip really sucked because of this inconvenience. I put my trust in you guys by reserving with you for a vehicle and I didnt get what I was promised. Will never reserve with you guys again.
Cons: Keep vehicles available for customers with reservations. If someone doesn't pick up there reservation, then you can rent it out to someone with no reservation.
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10,0
Pros: The staff was very friendly and supportive in advising the pros and cons of the available vehicles from the category I booked.
Cons: I had to change the first car they gave me for a detail with the AC, so if they could check the returned vehicles with more detail, they could avoid these minor inconveniences.
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