Agent gave instructions to get the car at parking garage # D 10. No agent or car was fund. This spot belongs to somebody else. After a lot of help from nice polish People, which spoke English we got in touch with the “ office “ They have no Office in Elk, Phone # wasn’t working either. We waited 3 hours before someone showed up. We originally ordered a SUV, which was confirmed. They gave me a Mercedes GL 200, which hardly has any trunk space . Stay away from this company is my advice.