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9,2
Pros: Friendly and helpful staff. Showed me how to put the Fiat Tipo in reverse without me having to ask him! We dropped it in Terni because they needed it to stay in Umbria, but they swapped it for a brand new car for no extra charge so that we could drive ourselves to Rome rather than take the train!
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6,8
3rd in line, 1 hour waiting average??
Pros: Car was ready, agent was professional and the location clearly marked. The price quoted was good, 60 euros for a one way rental from spoleto to the Rome airport, cheaper than the metro for 3 people...
Cons: ahh car rentals and Europe, do you want the insurance???? I wish there was a faster way... In ametica about 15 minutes per customer, here 20 or longer... nothing marke on the contract or blank credit card slip, I have to wait for them to check the car, gas, and any traffic violations..... Nothing new...
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