Pros:Efficient staff. Quick ckeck out.
Cons:Interior was dirty. Windshield wipers needed to be replaced.
Pros:I loved the price. But they would not allow me to rent when I arrived.
Cons:When I arrived at the ticket counter I was told I needed a return tk home. I am moving to Az from GA and my car is being sent out and will not be there for a week. Thus I do not have a return tk to Atlanta. Az is my home. I had called the day before and the Filipino never could get straight that i was using a debit card as a from of payment. She obviously gave me the requirements of a credit card only. Poor! Her poor understanding of English is now apparent. And a my expense. Poor. I will bad mouth Dollar every chance I get and I am a young businessman.
8,8 Very Good
Pros:The truck was comfortable.
Cons:The truck didn’t have any power to maintain speed and got terrible gas mileage.
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Pros:Nothing. Absolutely terrible customer service. The staff could not care any less.
Cons:Worst car rental experience I have ever had.
Pros:Every step was excellent the staff was top notch ,the process was easy ,courteous ,polite helpful ,vehicle was as presented ,extremely pleased .
Cons:in my opinion ,nothing , .
Pros:They had the car I booked on site.
Cons:Car was dirty, smelled like old smoke and was not clean.
Cons:Seats were disgusting. Smell was absolutely horrid! Finally, the third car was ok. All the dashes were dirty, cup holders, floorboards. I wasn't the only one who complained about filth. I also wasn't told about a $200 deposit held on my card until returned. I usually rent from Dollar and their cars, cloth seats and all, are immaculate.
8,0 Very Good
Cons:They could have told me all I needed to bring when I signed up,
Cons:Arrived at the rental counter to be informed that I would have to wait 60-90 minutes for a car to be brought from the dispatch center as they did not store cars on site, and the car wouldn't get there before counter closed at 5pm, so I'd need to come back the following day. I had a reservation.
Cons:They didn’t have the car I reserved. They token me to take what they had or nothing. I could not use maybe debit card without “proof of residency.” They were severely understaffed.
Cons:The location I booked for the pickup didn’t have a premium car. I spoke to the location the day before pickup and everything way as planned. The day of pickup, I get a phone call explaining they don’t have a premium car, but I can drive an extra 5 miles to get one. That’s fine. Only they didn’t tell me it would be more because of all the airport fees. Seems to me they had a few weeks to move a car from the airport to the location I rented from and all of this could’ve been avoided.
Pros:I must first start with the service of checking in and out was excellent. Amanda the Budget Representative was courteous, professional, and knowledgeable.
Cons:Can't think of anything.