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5,2
Pros: Staff was very friendly
Cons: Tags on the vehicle were expired did not notice till on trip , tires where low had to fill ourselves more then once(they had no way to air up tires). Vehicle had not been cleaned and full of animal hair. And was not full of gas only a 1/8 of a tank.
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9,2
Cons: The cost of actually using the rental. If cheaper rates were offered, more days could be added to reservations.
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2,0
Pros: Didn't get it
Cons: They were forcing people to pay 20 per day for insurance. There was no choice so I walked away and got a rental in the city.
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2,0
Apparently 4 days isn't enough time to get a car r
Cons: I rented an intermediate sized vehicle from Enterprise in Sedalia, MO, making the reservation 4 days prior to the pick-up date. Having received confirmation for the rental, when the pick-up date came I made the 45 minute drive (closest enterprise was in Warrensburg, MO) to pick the vehicle up. Upon my arrival the individual working let me know a vehicle would be arriving shortly, but it was not yet on site. Somewhat confused I decided to wait patiently. Soon the gentleman began texting and calling the drivers who were supposed to be inbound, only to discover they had not yet left the other location and wouldn't be arriving for at least 40 minutes ( I feel it important to point out that I intentionally scheduled pickup of the vehicle for noon, although I wouldn't be arriving until 2pm). After waiting another 15 minutes, the employee decided to let me know that the vehicles being brought back were a moving truck and a minivan, neither of which are in fact an intermediate sized vehicle. When I asked what other vehicles may be available I was told that those were the two options. I understand miscommunications happen between service providers, but my reservation was in Enterprise's system, so this was not the case. The worst part of the experience, however, was the absolute indifference of the employee who was "helping" me. There was no apology, no sense of urgency and an insisted attitude that he was doing me a favor by offering to let me take a minivan instead of the vehicle reserved. Nothing against minivans, but on a multi-day interstate trip, I was not interested in the extra fuel expense that I would incur. I have rented from Enterprise in the past without issue, however this experience has completely turned me off from them as a provider. If it's an acceptable practice to not have a vehicle available after a 4 day lead time, and no communication of this difficulty is given prior to arriving to pick up, I don't trust Enterprise to do anything but waste my time in the future.
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5,2
Pros: Staff was very friendly
Cons: Tags on the vehicle were expired did not notice till on trip , tires where low had to fill ourselves more then once(they had no way to air up tires). Vehicle had not been cleaned and full of animal hair. And was not full of gas only a 1/8 of a tank.
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2,0
Pros: Didn't get it
Cons: They were forcing people to pay 20 per day for insurance. There was no choice so I walked away and got a rental in the city.
review from
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2,0
Apparently 4 days isn't enough time to get a car r
Cons: I rented an intermediate sized vehicle from Enterprise in Sedalia, MO, making the reservation 4 days prior to the pick-up date. Having received confirmation for the rental, when the pick-up date came I made the 45 minute drive (closest enterprise was in Warrensburg, MO) to pick the vehicle up. Upon my arrival the individual working let me know a vehicle would be arriving shortly, but it was not yet on site. Somewhat confused I decided to wait patiently. Soon the gentleman began texting and calling the drivers who were supposed to be inbound, only to discover they had not yet left the other location and wouldn't be arriving for at least 40 minutes ( I feel it important to point out that I intentionally scheduled pickup of the vehicle for noon, although I wouldn't be arriving until 2pm). After waiting another 15 minutes, the employee decided to let me know that the vehicles being brought back were a moving truck and a minivan, neither of which are in fact an intermediate sized vehicle. When I asked what other vehicles may be available I was told that those were the two options. I understand miscommunications happen between service providers, but my reservation was in Enterprise's system, so this was not the case. The worst part of the experience, however, was the absolute indifference of the employee who was "helping" me. There was no apology, no sense of urgency and an insisted attitude that he was doing me a favor by offering to let me take a minivan instead of the vehicle reserved. Nothing against minivans, but on a multi-day interstate trip, I was not interested in the extra fuel expense that I would incur. I have rented from Enterprise in the past without issue, however this experience has completely turned me off from them as a provider. If it's an acceptable practice to not have a vehicle available after a 4 day lead time, and no communication of this difficulty is given prior to arriving to pick up, I don't trust Enterprise to do anything but waste my time in the future.
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