Pros: Staff was clear with details and extremely helpful.
Jan 15 2017
Reasonable price but cleaning and inspection needs
Pros: I liked the price and ease of booking with Kayak. That meant no long international calls needed. Almost always I met very nice, polite, helpful staff.
Cons: I did not like the nighttime inspection in a dark parking lot with water sprinkled over some parts of the car to appear it was washed. Yet in daylight I noticed it was dirty and had damage below where I could not see in the dark. The staff is nice, but their cleaning and inspection process is lacking.
Mar 12 2017
Pros: I liked everything. The car was clean, comfortable and smooth. It suited me amicably.
When i returned it 3days later than expected, the charge was only $50 and there was no fuss.
Would definitely use them again.
Cons: I didnt like saying goodbye to the car
Mar 25 2019
Cons: Really wished that the Bluetooth option was working. It would have made operation of the vehicle safer
Apr 9 2019
Pros: Yes, the staff was very helpful and the drop off was easy.
Also, the final billing was explained.
Jun 13 2019
Pros: The staff was okay. Could have been more pleasant.
Cons: My rental car was Infested with ants. It was a horrible experience.
Cons: It took us about an hour to find the person who was suppose to get us the car becuase there is no proper booth/office for Europcar in port of spain airport. And even at the Drop off we couldnt find anybody I gave the keys to an off duty worker of Europcar
Nov 29 2018
Pros: Love the size of vehicle for the money I spent
Cons: I would take pictures of all damages and the gas guage in the future, so that their is no issue
Jan 4 2019
Pros: Audbrey greeted and treated us well upon arrival and departure. He was very welcoming , professional and friendly.
Feb 26 2019
Cons: First, not canceling a customers' reservation of 4 months because their flight was delayed. Secondly, management should offer a viable alternative when a situation like this happens. Saying that there is nothing you can do, is totally unacceptable.
Pros: When we got to the location no one was there waited for more than 1 hour no one showed up vendors next to Budget said they had no cars for more 2 days to fill the reservation
Cons: No customer service no one was there to let is know there was no cars available.
Jan 3 2018
Steel banding showing on tyre
Pros: Spare was flat.radio did not work properly car was filthy with wet seats bad odour and water logged trunk. Highway speeds the car wobbled because of poor maintenance and wheel alignment. Waited 2.5 hours for available car. Need to service this car pcn9769. Staff was courteous however but was not offered a discount considering car quality is known.