8,0 Very Good
Pros:Staff very friendly. They could not speak English, and while I understand that it is not easy to make language proficiency a prerequisite for employment, this is a service that many foreigners use, and Portuguese is not spoken by many. But otherwise, the staff was very helpful.
Cons:My reservation was canceled and I had to pay
Pros:Car was clean and staff was friendly.
Cons:My drive was postponed by about 45 minutes due to having to switch cars three times (couldn't find a car that would charge my phone). They offered an upgrade and said it would "only be $47 more", they failed to mention that was $47 each day. The car I did get had no windshield wiper fluid, had very low air pressure in the front tires, had something wrong with the front wheel, and had blown speakers. I brought the car back an hour and a half after my originally requested time (they didn't tell me that I needed to bring it back before the time I had requested as it is booked by 24hr. periods) and not only did they charge me for being 3 hours late, they also charged me an entire extra day for the upgrade, insurance, and the roadside assistance (that I never asked for).