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Pick-up location | Palm Beach |
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Car types | |
Hire locations | 1 |
Airport locations | 1 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
One location in Palm Beach
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Reviews
10,0 Wonderful
Jun 2022
6,0 Okay
Nov 2021
10,0 Wonderful
May 2021
Cons:
The car could have been cleaner inside Smelled like cigs but covered up with air freshener10,0 Wonderful
Mar 2021
Pros:
Our agent was fast, friendly, and helpful. Vehicle was clean and in great condition.Cons:
It would have been nice to have a way for us to get to/from the airport other than a taxi, Uber, or Lyft (need some sort of a shuttle). I don't understand why the "airport location" can have a shuttle, but this "satellite location" can't. I also don't understand why it costs an add'l $20-$30/day++ to rent from the airport location since it is all "Hertz".4,0 Mediocre
Nov 2020
Pros:
The location was not at the airport I took bus to location finding out I was at another location. Paid 20 dollars for a cab to second lo locationCons:
Car had maintenance required light on at pick up Next tire pressure light and then catastrophic failure of a tire causing major blow out Cop said I would have been dead if it was a front tire Roadside assistance would not come to my aid Finally cop changed tire and I changed out car In boca6,0 Okay
Mar 2020
Pros:
Staff was competent and quick however when I rented at the same time that I reserved my airline ticket I assumed that the rental would be at the airport; it was not and nothing was mentioned beforehand. It was very inconvenient & costly to have to travel miles to the rental counter. Since you asked for my flight information at the time of the rental, I unfortunately assumed the rental was at the airport.Cons:
Make it obvious that the rental counter is several miles from the airport. I will skip Kayak next time.One location in Palm Beach
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8,0 Very Good
Oct 2022
2,0 Poor
Oct 2022
10,0 Wonderful
Oct 2022
8,0 Very Good
Oct 2022
8,0 Very Good
Sep 2022
6,0 Okay
May 2021
Pros:
KIA a roomy car. { counter people ok at PBI)Cons:
very unhappy to not reach AVIS or BUDGET when I found the front tire flat. felt like the counter personnel pushed for budget insurance and did not have confidence in VALUE OF KAYAK2 locations in Palm Beach
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Reviews
4,0 Mediocre
Feb 2021
Pros:
The rental was horrible! First and last time with Avis.6,0 Okay
Oct 2020
Cons:
The person at pick up was not very informed about cars available,send us to an empty lot.9,2 Wonderful
Dec 2019
Cons:
Drop off , no buddy there at 630 in morning for drop off !10,0 Wonderful
May 2018
Pros:
Comfortable SUV got great gas mileageCons:
The price was great and was a pleasure to drive4,4 Mediocre
Feb 2018
Pros:
First car: no keys Second car: luggage doesn't fit Third car: they can't find it Fourth car: a minivan for two senior citizens Drop off at kiosk in mall. Who knew?6,0 Okay
Dec 2017
Pros:
Quick drop off. Explained to attendant damage on vehicle that was done previously and bad experience when picking up. She was receptive and empathetic.Cons:
Nothing bad to note about the drop off.One location in Palm Beach
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2,0 Poor
Feb 2020
Cons:
Everyone5,6 Fair
Feb 2020
Pros:
Car was fine.Cons:
Shuttle pick up and registration slow.2,8 Poor
Aug 2019
Pros:
Staff was extremely rude. Took two hrs to check in only one person working the desk and he was soo rude and moved as slow as a turtle.Cons:
The car smelt like cigarette smoke. It was disgusting g. Staff was extremely rude. Read above for more....10,0 Wonderful
Jun 2019
Pros:
Easy check in and out. Unlimited miles.4,0 Mediocre
Apr 2019
Cons:
It took an hour and a half to get my car bc no one from Payless was at the desk and then they tried to charge me double the rate I had booked on kayak5,2 Fair
Mar 2019
Pros:
Staff not very professional, car dirty, drop off easyCons:
no local maps availableOne location in Palm Beach
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Reviews
10,0 Wonderful
Mar 2021
Pros:
Great people who have been there a long time10,0 Wonderful
Oct 2019
Pros:
Great Staff very helpful10,0 Wonderful
Jul 2018
Pros:
How kind the staff were. Not to mention informative. And willing to go above and beyond.Cons:
Everything was perfect.5,6 Fair
Mar 2018
Pros:
Car was fine. Staff was friendlyCons:
Lots of extra charges. Extra charge to return the car after 6 pm on Saturday. Extra charge for SunPass.10,0 Wonderful
Jan 2018
Pros:
Quick pick up and doing the paper work. I will use you again good experience8,0 Very Good
Nov 2017
Pros:
The staff was absolutely amazing!! They woman at the front seriously helped me and walked me through everything I needed to know, and informed me of each added on expense so there were no suprises. She had empathy like no other and really made sure i was taken care of. The young man whom I returned the car to was very nice and made sure I a ride home before returning the vehicle. Honestly the best staff you'll ever meet!Cons:
Ace may have a lot of loop holes when it come to added om expenses, which is probably expected from renting, I had placed too much faith in a reliable range of reasonable additives, but it was a little crazy in that regard. The price you pay on kayak should be the only expense.One location in Palm Beach
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Reviews
10,0 Wonderful
Oct 2022
8,0 Very Good
Mar 2021
Pros:
We are very rare car rental shoppers. Overall the service was what I would expect to better. Car was clean and received upgrade when vehicle we reserved was not available.Cons:
Received damaged vehicle which we brought up to agent. She said they knew and it was documented on our rental, but I think it should have came up immediately when we got the keys. Also required $200 refundable deposit? Not sure why, they had our credit card info and we did purchase insurance. Had to wait multiple business days after rental to have deposit refunded.10,0 Wonderful
Mar 2020
Pros:
We were lucky enough to met Megan... she way great and assisted us with every of our needs.Cons:
The opportunity to choose a different color of the car. We had a new Mercedes Van ( which was perfect) by we lived by the sea and Black was not so ideal for us.9,2 Wonderful
Dec 2019
Pros:
The staff was very helpful and courteous.Cons:
I was a bit confused as I arrived at the airport. I was not certain on the Pickup procedure because my flight was rather late. Your website gives clear information on late night rental returns. However the late Pickup information needs to be more clear.2,0 Poor
Oct 2019
Pros:
No. They close too early. Then you have to pay for a taxi to go to a different location and pay more. No thanks.10,0 Wonderful
Jun 2019
Pros:
The lady who helped me was so personable. I cant remember her name but I wish I could she deserves some praise!One location in Palm Beach
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Reviews
2,0 Poor
Jan 2021
Pros:
NothingCons:
It was a disaster. They lied and cheated me.2,0 Poor
Jan 2020
Cons:
Car was not available upon arrival or for days after. I understand it was high season but whats the point of making a reservation if Enterprise won’t honor it. Never again, Enterprise!2,0 Poor
Jan 2017
Cons:
We showed up at the rental location and they did not have our SUV or anything similar available. They said they would put us in a wait list and call us IF one becomes available. Completely ridiculous. We're a family of five and just left us stranded. I called head office and they said there was nothing they could do for us because they are franchised locations. This is the second time Enterprise has done this. Kayak should remove them as a supplier.2,0 Poor
Oct 2020
Cons:
I didn't receive the car I had reserved, there was no car for me to pick up at noon, when promised, asked if they would call me when my car came in nobody called. I finally went there all they had was a downgrade car so I took . I was told that the manager would call me on Saturday, which she never did, The car I received from them had mechanical problems 5 minutes after I received it but they had already closed long story short ended up at the airport and finally at 7pm I was given a car too small subcompact, from an SUV original reserved to that. The 3rd person in our group was smashed in the backseat with the luggage. Very disappointed with enterprises and want money backOne location in Palm Beach
One location in Palm Beach
One location in Palm Beach
Most popular car type | Intermediate |
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