Murray Car Hire

Cons: The car was very dirty when we picked it up. Chocolate on the seat, greasy fingerprints all over the interior. We mentioned this when we picked it up and asked if they could fix it. To which they said that they had just run it through the carwash and vacuumed it. The had no other clean cars with which we could exchange it. We called customer service and they gave us one day free and told us we could exchange the car at any budget location. We did. When dropping off the car we had to wait 30 minutes before being helped. The attendant was spending a very long time chatting with a customer and playing with their dog while a line of 3 or 4 other customers waited.

Cons: We were going to be given a Subaru Outback as a standard size SUV. There is no way that that car qualifies as a SUV, let alone standard size. They had no other cars they could rent us. The excuse was that that was the car that was set up in Budgets "list" of approved cars for that class. If that is the case, then Budget really needs to review their list. The desk agent was nice enough, but one of the workers that came in reeked of smoke and was not very pleasant to her when she had asked him if the full size SUV (an actual full size one, a GMC Yukon I believe) was available. He got a bit gruff and said that we could have it if we only wanted it one day since it needed an oil change and some other work.

Cons: Customer service on the phone was confusing. I called at night and it sounded like I was talking to someone from the phillipines and she was going off of a script. I had to ask her to repeat what she said. Having worked in call center I get what it's like so I cut her some slack but they should drop their script to be more engaged with the customer. After prepaying the rental at a discount, the lady transferred me to someone else probably also from. Phillipines selling vacation plans. "Congratulations you won" The guy was friendly with accent, he made a good conversation with me. I didn't want to purchase anything or looking to book a vacation so he was cool with it but hung up abruptly.

Cons: long check in time. Did not have keys for 20-30 minutes

Cons: I reserved a van weeks in advance of a family trip out of town. On the day I was to pick up the van I called to confirm the reservation. The reservation was indeed confirmed. However, when I went to the rental office several hours later at the pick up time I was met with "we are completely out of cars. There is nothing I can do for you." Totally unacceptable! A courtesy call earlier in the afternoon would have been a step in the right direction. I will never rent with Budget again.

Cons: Did not have the car we reserved. We reserved a convertible, and then offered a different car. If I had wanted that car, I would have reserved that car. Was given the run around by multiple employees. Was told the car was at the airport location instead, but when we got there it was not there, and the reservation that we were told would be made did not exist. Ended up canceling the whole thing. Very frustrating experience and I will never use Budget again.

Cons: Good

Cons: Car I reserved was not available.

Cons: I ended up cancelling my car rental after the tire fell off the rental car a few miles away from pickup. They were unable to get me a replacement car because they couldn't release a new one to me until they collected the damaged one, and they could not find where they had towed their car to. It was a nightmare.

Cons: Van interior and windows were dirty, candy and sticky residue.