Show reviews that mention
Cons:I specifically rented a cargo van because I needed to move furniture. When I arrived to pick up the car, the staff told me they did not have a cargo van available - and the only vehicle they could give me was an old, worn-out minivan. As a result, I was not able to complete the move as planned. Further, the staff was not helpful in any fashion and simply told me there was nothing else they could do - it was a take or leave it situation. They made little effort to address the obvious error that had been made with my reservation.
Cons:The vehicle I reserved was not available - so I was forced to take another vehicle. The staff was very unapologetic and said the problem occurs - and i had no choice other than to take the car they offered. It was a very disappointing experience.
8,0 Very Good
Pros:They first gave me a car that had the smell of cigarette smoke but switched it out without any problems.
Pros:The staff and the branch was rude and left me on the phone for over an hour trying to get a resolution.
Cons:Service at the branch.
Pros:Easiest pickup I’ve had, nicest/newest/cleanest car I’ve ever had - all for the best price I’ve ever had. Great experience. Thanks Hertz!
Pros:Super nice staff!
8,0 Very Good
Pros:I experienced problems with low tire pressure in the passenger front tire each day of my trip and had to constantly find a gas station to fill up the air but Stephanie made sure to take care of me when I returned the vehicle. Great customer care.
Pros:Hybrid had good gas mileage, staff members were friendly and explained options without being overly pushy
Cons:The Fusion was the only "full size" car available, and the hybrid battery took so much trunk space that it barely fit the description of fitting 2 large pieces of baggage, taking tremendous trickery to fit the bags in after each unload/reload. The satellite office was not very helpful in finding us a replacement full size car, but we managed through our trip. All other aspects of the car worked out well.
Pros:Everything was great.
Cons:Nothing was bad.
Pros:They had the car I wanted at a reasonable price. Reservation was easy and accurate. Service at pick-up and return was helpful, efficient and quick. I was happy all the way around.
Cons:The salesman at the front desk was terribly rude to me. I conservatively scheduled my pickup time at noon, but didn't get there until around 12:30 since my flight was a bit delayed. I never got a confirmation call from them. When I got there, they said it would take 20 minutes to clean the car and bring it over. After waiting for over an hour, I asked him why it was taking so long since I scheduled my pickup for noon. He rudely blamed me and said that since I wasn't there right at noon they gave my car away to another customer which was why it was taking so long. I was seriously offended by his terrible customer service.
Pros:They gave a car...
Cons:Absolute nightmare to work with these people. Rude customer service. Sneaky people trying to find any fault with the car to charge the insurance. Had to fill in paperwork because of a tiny rock chip. Good luck getting a hold of anyone to make any changes to the reservation. Ruined our vacation.
Pros:The customer service agent cancelled the reservation for us at the desk.
Cons:We were going to be given a Subaru Outback as a standard size SUV. There is no way that that car qualifies as a SUV, let alone standard size. They had no other cars they could rent us. The excuse was that that was the car that was set up in Budgets "list" of approved cars for that class. If that is the case, then Budget really needs to review their list. The desk agent was nice enough, but one of the workers that came in reeked of smoke and was not very pleasant to her when she had asked him if the full size SUV (an actual full size one, a GMC Yukon I believe) was available. He got a bit gruff and said that we could have it if we only wanted it one day since it needed an oil change and some other work.
Pros:The vehicle itself
Cons:Budget added their insurance to the rental fee. It ended up being very expensive!
Pros:The car we received had only about 3000 miles on it and it was a nicer car than expected.
Cons:The car was very dirty when we picked it up. Chocolate on the seat, greasy fingerprints all over the interior. We mentioned this when we picked it up and asked if they could fix it. To which they said that they had just run it through the carwash and vacuumed it. The had no other clean cars with which we could exchange it. We called customer service and they gave us one day free and told us we could exchange the car at any budget location. We did. When dropping off the car we had to wait 30 minutes before being helped. The attendant was spending a very long time chatting with a customer and playing with their dog while a line of 3 or 4 other customers waited.
8,0 Very Good
Cons:Was a pain to extend the rental one more day. The national help desk could not do this. Had to try and get a hold of the State help desk for Budget.
Cons:Didn't have the car I requested. They gave it to me with expired license plates. Had to go to different location to swap car and delayd my trip.