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Pros:the car was good, clean and relatively new.
Cons:the pricing policy is complete trash. i booked a car for approx. USD200 and ended up more than USD500, including all the fees, insurances, and surprise costs. Futhermore, I have been billed above the contractual fee, although I have returned the car undamaged, with very limited used kilometers (it was unlimited anyway), and a full tank. I'm going for file a formal complaint to recover these additional costs!
Pros:Staff Leila was very friendly, courteous and helpful.
Cons:Helpful that the "Boss" of the rental agency did not park her personal car in front of my rental spot, forcing me to call and wait and wait and wait until she had the time to come and move her car allowing me to go on my trip 15 minutes later. There is no excuse for that, as well as for her nonchalant attitude.
Cons:Didn't honor price. Upsold to double cost. No options given. Rent on swiss side. Never had problem there.
Pros:The car was clean. Everything else was hopeless.
Cons:A very slow line to pick up the car. There was no way to book winter tires in advance, so the price doubled when we got there. Unpleasant staff. The insurance excess was €25000. You were forces to sign the contract, including the inspection verifying the car was ok before you got to see the car.
Cons:There are no public transport from Geneva airport French side.
Pros:Car and easy access to car pickup
Cons:Price did not match what was reserved, petrol tank issue, insurances issues
8,4 Very Good
Pros:Crew is good.
Cons:Crew for the car's revision at the pick-up/drop-off needed, so, if the car have any detail, you have to back all the way to the counter.
Pros:It was cheap,
Cons:Got a smaller car than was depicted online, car had the worst cigarette smell that made we almost want to vomit. Got hit for a $150 cleaning fee and $60 fee for parking it in the wrong spot even though it was still an avis lot. Will not be renting from this company again.
Pros:Only positive was that the car had navigation.
Cons:The process of picking up the car was a hassle. They tried to up sell me twice (on the type of car). They also gave me a car with summer tires in March in France/Switzerland, that was very very dangerous. The return process was poor as well.
Cons:They charged me almost double my reservation cost. Did not have the van I reserved. Moved me to the French side of the airport rather than the swiss which has all sorts of ramification if you want to drive on the Swiss highway system. TERRIBLE
Cons:The car was delivered on April 1, and the amount of 876 Swiss francs has been booked and the amount has not been unbooked yet.
Pros:Car was great
Cons:The person who gave me the car was extremely rude! I bought insurance for the car online when I booked, yet she repeatedly told me that I was unprotected and made me feel like I did not have adequate protection when I did. I also would have appreciated knowing a few things about the car that no one told me about.
Pros:No problems with car.
Cons:No windshield washer fluid, was a real problem driving in bad weather on the highway. I guess that's something I assumed would be there. Unfortunately, this is not the first time. Service not nearly as helpful as usual. In the past we have made an effort to rent from Hertz because of the extra effort they have made at this location. This time they made out the whole contract and we were about to sign when we noticed it was 300 € over our reservation price. Had to re-do. Price was already about 50% higher than what we usually pay at this location (Geneva airport, French sector) Also, we seemed to remember always getting snow tires in the winter as part of the standard package. Apparently not.
Cons:They gave us the wrong snow chains, which didn't fit the tires of the car. We had to call a very expensive cab to get us to the hotel from the foot of the mountain.
Pros:Rental price was ok for Geneva, got a good car (Mercedes A class)
Cons:The online rental process is completely misleading and full if miscommunication (on purpose?): The pick up location was on the French side of the airport, but until the last step of the booking process Kayak and Carrentals stated "Swiss side" Usually no vignette for Swiss highways is included on the French side, so you pay CHF 40 extra The car did not come with winter tires, not sure thst is legal
8,4 Very Good
Cons:Hertz charged me currency conversion fees without asking first