Rented and pre-paid a car for 1 week. Arrived in Geneva 2 days late due to airline delays. Tried to call Herz Geneva several times on 2 different numbers to advise them of our delay but no one answered my calls. No email address available either. Called Herz international 4 times in 3 days to advise of the delay and was told twice they would keep the car for us and twice that we had to cancel online and redo a new booking. However, because the cancellation would have been within 24hr of the original pick-up time, we would have been charged 100% and then charged a second time at a new and higher rate for the new booking. Therefore, we elected not to cancel our reservation and trust they would keep our car until our arrival. Upon arrival in Geneva, the car was rented out to someone else and nothing was available. Ended up with no car and a $400 charge. This is double dipping from the rental company for a car that was already paid for. Very poor customer service as Herz international did not pass the message to Herz Geneva and then their desk would not help at all.
Everything was great.
Everything went bad from the time we picked up the car.
As I arrived to pick up the car and I found out at 23:45 at night that my rental did not include insurance, Hertz charged me 130% of the initial rental price for insurance. I did cause a very small damage to the car: a scratch so small to a wheel rim that one of the Hertz employees receiving the car couldn't even see it but the other employee receiving the car insisted on reporting. I was charged over 550 euros for the damage: a value that far exceeds the price of a new rim for a minute damage that everyone knows will never be fixed. Enjoy the money, greedy Hertz! Hertz or american rental companies never again...
Amazing experience with Hertz, we got a brand new Volvo EX30 full electric car. The only downside is the organisation to drop off the car at the French sector of the Geneva Airport. If you don’t have a boarding pass you can’t enter the airport and you need to book a taxi to come pick you up. The problem was, it was a Sunday, so there was no taxi and we almost missed our train. Something to plan in advance or that Hertz should make sure we know about during pick up!
Ease of pickup and drop off, good car. But service person at pickup was rudely brusque and said we would be charged a very high fee if we wanted a GPS. I knew that all cars have a GPS, so declined to rent one. The car had a GPS, but needed a software update. I used that but mostly my mobile phone.
