2.0 MediocreOct 11 2020
Pros: Not a thing.Cons: We specifically needed a SUV and that is what we reserved. When we went to pick it up, they did not have one. The clerk told us they accept all reservations whether they have the car or not. This is the second time this has happened with Enterprise. It is the last time we will reserve a car with them.
4.0 OkayJul 16 2020
Pros: Drop off was easy.Cons: Pick up was disorderly. Car was not clean inside. I even verified they had time to clean it well because it looked like they had just ran it through the carwash. He said yes. When I got home I spent an hour cleaning it because there was trash and obvious smear marks on the windows and such from the previous user. Given that we are in the middle of a pandemic with COVID-19 this was highly disappointing.
10.0 ExcellentNov 8 2019
Pros: Speed and friendlinessCons: Nothing... 100% perfect
10.0 ExcellentOct 23 2018
ProfessionalPros: In and out quickly in spite of a busy counter with people dropping off and picking up vehicles. Thankyouverymuch
10.0 ExcellentSep 13 2018
Silky smooth transactionPros: Three people ahead of me, went quickly, got my paperwork done efficiently, in the car and down the road. Well trained staff, great selection of vehicles.Cons: Zip
10.0 ExcellentMar 18 2017
top notch customer servicePros: not only did enterprise offer the. est rate, but they gave us vip service. they made everything easy, they took care of us quickly and efficiently. i will never go anywhere else!Cons: nothing
8.0 ExcellentMar 18 2017
Pros: The car was great and gassed up. Drop off with a key drop was a great amenity. The staff was very friendly.Cons: I did not appreciate having to submit proof of insurance and then a phone call was made to my insurance agent for a 'chat' about I was qualified. I also had to submit two different bills-which were closely examined and then I was questioned as to whether they were 'paid up'. I had less to do and fill out to have my children at the hospital.
10.0 ExcellentFeb 27 2017
Pros: Very friendly staff, free upgrade, nice car. No pressure. In and out. Everything I wanted.
2.0 MediocreJan 13 2017
Ridiculous qualifications to rent a car!Cons: The reps on site in Kansas City refused to rent us the car we reserved as we didn't have state of Missouri issued drivers licenses- we flew in from Minnesota! We will not be renting from Enterprise in the future!
2.0 MediocreDec 14 2016
Pros: Everything that was agreed to online,,they did their best to not honor it