Pros:Yes, and yes.
Cons:It would be great if Hertz and Kayak comminicated better so that the needed information was given to the customer when booking online. We ended up having to cancel our Kayak reservation and book directly through Hertz because of this issue which took about an hour to resolve.
Pros:They were closed at the time we were told to pick up the vehicle! We had to drive to the airport to get a car.
Pros:They had water!
Cons:Actually, everything went without a hitch
Pros:The associate was very nice. The car was clean and drove well even though it was a little compact
Cons:I wish the rental location was open later as I got charged an extra day. I wanted to pick the car up at 7pm and return the next day which would have worked perfectly but the location closed at 6pm. Ugh
Show reviews that mention
Pros:Not a thing.
Cons:We specifically needed a SUV and that is what we reserved. When we went to pick it up, they did not have one. The clerk told us they accept all reservations whether they have the car or not. This is the second time this has happened with Enterprise. It is the last time we will reserve a car with them.
Pros:Drop off was easy.
Cons:Pick up was disorderly. Car was not clean inside. I even verified they had time to clean it well because it looked like they had just ran it through the carwash. He said yes. When I got home I spent an hour cleaning it because there was trash and obvious smear marks on the windows and such from the previous user. Given that we are in the middle of a pandemic with COVID-19 this was highly disappointing.
Pros:Speed and friendliness
Cons:Nothing... 100% perfect
Pros:In and out quickly in spite of a busy counter with people dropping off and picking up vehicles. Thankyouverymuch
Pros:Three people ahead of me, went quickly, got my paperwork done efficiently, in the car and down the road. Well trained staff, great selection of vehicles.
Pros:not only did enterprise offer the. est rate, but they gave us vip service. they made everything easy, they took care of us quickly and efficiently. i will never go anywhere else!
Pros:Staff wasnt as pleasant
Pros:Ease of getting rental
Cons:It was all good
Pros:When I was finally able to talk with the staff, the process went well.
Cons:I tried three times to get a receipt for my rental. Each time there was only one person for intake and drop off and I was third in line. This person was also taking calls.
Cons:spent 650.00 dollars in 2 week period no breaks or deals just rude people and exspensive cars .
Pros:Everything. Easy. Quick. Car was clean. Staff was knowledgable.