2.0 MediocreJun 1 2020
Nothing, the location that I was sent to was closed and was not able to rent my carIt would have been nice to let me know that the location I was sent to was closed, and actually be able to rent my car
10.0 ExcellentSep 27 2019
The staff was awesome. The process was quick.
3.6 MediocreJun 26 2019
Drop off was easy because they were closed and all I did was drop the keys in a drop box.They had no cars available. They told me to go to the airport location to get a car. The airport location had no cars and said even if they did, they couldn’t honor a reservation for another location.
2.0 MediocreJun 20 2019
Nothing positive- I took a taxi to the location after booking and there were zero vehicles. I had booked an SUV, but they said they hadn’t had one returned in days.A vehicle onsite, an apology, or an attempt at a solution. The staff weren’t helpful in the least. Never renting from Hertz again :(
2.0 MediocreJun 7 2019
The store did not have any rental cars and I left without a vehicle. I was still charged though as the store wasn’t able to give me a refund.
10.0 ExcellentOct 16 2018
Great weekly rateUpgraded to Chevy Malibu. Nice ride, clean, low mileage. Friendly agent!
2.0 MediocreSep 14 2018
We made a reservation but they didn't have a car for usThey didn't have a car for us so we had to book with another rental agency last minute and pay a higher fee for same day rental.
6.0 GoodSep 2 2018
Misunderstanding multiple contractsThe service that the local office of Hertz provided us was outstanding, and the car was better than promised.We had three contracts in this transaction: One with Kayak, one with a car-rental website that I had never heard of, and finally, one with Hertz. We wanted to change the contract with Hertz so that my wife could also drive the rental car, so they cancelled their contract and proceeded to write a new one to include my wife. Unfortunately, that cancellation cost us $350 because it only cancelled one of the three contracts, and the other two were non-cancellable. We needed for the agent at Hertz to think through the process and realize that, with Kayak and the other agency involved, we wouldn't be able to alter the contract in any way without creating a new (additional) billing. The process cost us more than twice as much as expected.
10.0 ExcellentAug 26 2018
2.0 MediocreOct 2 2017
They Changed the Price at the RegisterThey tried adding $130 for a 2 week rental for my Wife to also be a listed driver. It didn't go well after that. Went somewhere else and rented. Not sure if this was Kayak's problem or Hertz's but there's a few steps that need adjustment. Won't be using Kayak again - or Hertz until they get their stuff together.