4.0 OkayJun 15 2021
I like that I was able to secure a vehicle for the weekend getaway.The time to pick up the vehicle was terrible. (Waited in line over 40 minutes;) The vehicle that I had purchased and put on hold was not the vehicle I received. Yes, I was given a 'larger' vehicle, but the 'upgrade' to an SUV was not comfortable at all. (I would rather the midsize I placed on hold.)
6.0 GoodJun 10 2021
The car was nice & roomyApparently the insurance through 3 parties is a waste. According to Hertz you are not full protected by the 3rd party & will have to pay for repairs then get reimbursed... so $66 dollars wasted & then more money to get theirs. The car reeked of strong cigarette (and other) smoke which they tried to mask. Car had less than 3/4 of a tank of gas. We were stuck at a traffic light for almost 10 minutes, called to let them know & they said they closed at 5pm on the dot. We got there a minute after & they let us in but you could tell a minute longer & they would not have. So by the time we got into the car they had gone in & locked the doors. Also no walk throughs were done. I’m still waiting to see if they try to charge us.
2.0 MediocreMar 17 2021
Nothing. I was not able to use my rental because when I got to the location I was informed that my rental was given away. Hertz company policy says that I have 24hrs from tome of paid rental to pick up my rental. I was an hour late, in which I called the office and company to inform them of my late pick up, which I was told I had 24 hrs to do. When I got to the location the staff were rude and told me they did not have to wait for my to pick up my rental, that I’d I was late they are able to give it away, as I am not the only person waiting for a car rental. The manager came in and said that they always over book their vehicles so someone is always waiting for a car. They did nothing to offer me another rental or upgrade. They only offered for me to call cooperate and ask for a refund! I am not used to such unprofessional and non courteous customer service. When I asked for the staffs names so that I can file a complaint, they said “what you want our birthdates and social security numbers as well?” And laughed. I will never rent from hertz or their conyers location ever again. They are vile and unprofessional at best!!!Everything. Customer service was horrible, professionalism horrible, they made zero attempts to help the situation. They even told me they gladly gave away my rental because someone else needed it! While I was there someone else called in as I did and said they were going to be late to pick up their rental, so I said, “well why can’t I have their rental as I’m here and their not!” The manager was like no I’m waiting for them. So for whatever reason I was the double standard and they had no compassion or customer service to provide me alternatives even through my rental was already paid in full!
10.0 ExcellentFeb 23 2021
Absolutely.Everything was fine, they cleaned and sanitized the car, made sure there was social distancing, speedy but efficient checkout process.
4.8 OkaySep 8 2020
Picked up vehicle. It had been heavily smoke in prior to my rental. Was it clean inside. Was told they are short staffed. Drove vehicle home and spent 30 min thoroughly cleaning it myself. The front passenger seat was soiled with Dryer coffee or some sort Of liquid.when dampened would soil pants. Strong smoke smell would not subside. I even purchased an air freshener. I returned the vehicle. I just asked for another but the same vehicle. They did upgrade me even though I didn’t ask for an upgrade. Waited another 35 Mindoro the new vehicle. Experience after all of this was fineClean vehicle.
2.0 MediocreJun 19 2020
Nothing. I reserved my car and they told me they didn’t have any. I then called customer service. She informed me she reached out to the manager and they would call me. No one did. I never got a vehicle.I could have gotten a car that I reserved
8.4 ExcellentDec 3 2019
Price for full size SUV was outstandingArrived at the Hertz facility and hour or more early for a 12 noon pickup. The rental vehicle was 4 hours late (4:30pm). This delayed my travel!
4.4 OkayMay 21 2018
No carsThey did not have any cars for me at all even tho I prepaid for it I had to wait and it made me late for an event I had to djThe fact that I could not get a car
2.0 MediocreFeb 27 2018
Prepaid rental, called day of and everything was good. Got there and vehicle was not available. Couldn't get one for us. Everyone else was booked. Still waiting for refund. Never again with hertz.
10.0 ExcellentJun 2 2017
Excellent Customer ServiceThe professionalism and the eagerness to assist and answer all of my questions with a smile.N/A