|Pick-up location||Jersey Village|
Pros:Easy enougj to book
Cons:Promised a 4x4. Confirmed 1 week out, and the day before pickup. No 4x4 'availabe' even though I booked 6 months out
Cons:Everything else was perfect!
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Cons:I loved so did my 85 year old mother. Good clean reliable Looking forward to traveling again
Pros:The agent was very helpful and provided me with information I was unaware of.
Cons:The cost was increased once I went to collect the car ; also my charger got damanged from the USP port.
Cons:Why would you let me book a rental car for 6 and NOT TELL ME that the place closes at 6? Bullshit. I had to cancel the rental
Cons:Final price is much more expensive. Insurance is excesive.
Cons:Enterprise gave away our rental car.
Cons:Car was dirty, after asking for a clean car, they only washed it outside. It got ready late. The car wasn't the one i had asked for
Cons:Hertz would not honor the rental price. had to rent from dollar to get close to the price on the reservation with Hertz
Cons:even after calling and confirming what car I needed, it was not available any replacement car available noisy environment
Cons:They could have actually had the vehicle I requested
Pros:nothing, they do not care about the customer
Cons:they did not have a rental car for me on the day I was supposed to pickup to go out of town. I made my reservation and paid for it two months in advance just for them to tell me there is no car for me. Then they said they couldn't give me my money back, so I had to call the 1-800 number and stay on hold for 30 minute just to talk to someone and explain my situation. Finally they agreed and refunded my money which I have not received yet. The part that really upsets me is that they never had a manager or anyone reach out to me to just say sorry.
Pros:Show up to pick up my rental and was told computer was down and couldn't get a rental. Had to locate and find transportation to a nearby rental to get a vehicle at last minute on a Sunday when most of locations close at 1.
Cons:If the system was down they could of gave a courtesy call.