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3 locations in Forest
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10,0 Wonderful
Nov 2020
Pros:
The staff helped me t sync my phone since I had never done it before and all was easy after that.Cons:
I had not requested this kind of car, yet I found that I was more than pleased with every aspect of it. And since I sat in that car for three days straight, driving from east coast to west coast, that is saying quite a lot.6,0 Okay
Jun 2020
Pros:
Car was nice, clean, and comfortable.Cons:
Rate at pickup was about $70 more than rate quoted. (This was quickly fixed.) Drop-off point was a Mazda Dealership - there wasn't any signage at all. I had to ask the sales guys if I was in the right place and, even after they pointed me to the right place, the only "signage" was a COVID notice on the door and a rug on the floor INSIDE the facility. When a customer is trying to return property you by a specific deadline, this additional stress is not a good thing.9,2 Wonderful
Jun 2019
Pros:
Staff was wonderful, very friendly and helpful. Easy drop off and prompt refund on hold.Cons:
Can’t think of anything2,0 Poor
May 2019
Pros:
NothingCons:
Was not able to rent because if their policy for security deposit. When reservation was cancelled my card was charged for the rental fee a second time. $350 charged to my credit for a rental that never occurred10,0 Wonderful
Dec 2017
Pros:
Excellent customer service! They even brought the car to me so I did not have to hike to the lot.2,0 Poor
Nov 2017
Cons:
bad customer service. car was paid for with third party priceline. insurance purchased as well. come to find when we got to the airport to get the car we were denied because we were using a debit card. clearly using the debit card to pay should have been a prompt to tell us we could not use this card for the car since it was not a major credit card. I dont even understand the difference anyway. pay is pay. this caused us to be late to an event where my sister was lecturing and a dinner in her honor was delayed. this could have all been avoided if the person booking would have explained this rule2 locations in Forest
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9,2 Wonderful
Oct 2019
Cons:
We got a car that did not have a manual with information on how to access the controls. The car honked every time we tried to use the cruise control. And it took forever to get the ad by Serius XM to go off the screen. We finally went online to find the car manual and were then able to locate and use the controls. The car worked well after that. More importantly, the people at Enterprise couldn’t have been nicer to deal with.10,0 Wonderful
Jun 2019
Pros:
Yes very4,8 Mediocre
Jun 2018
Cons:
The car was still dirty from previous usage (trash, cigarette butts, etc.) 1st car the maintenance required light came on so we had to delay leaving for trip in order to switch to another rental.10,0 Wonderful
Feb 2018
Pros:
Fast, friendly, easy to work with, and put my family and my concerns first.10,0 Wonderful
Dec 2016
Pros:
One year old car with an awesome heater Customer service and interaction was superb Told me the cons of not using their insurance didn't push me to switch great people would do againCons:
no complaints10,0 Wonderful
Aug 2022
One location in Forest
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6,4 Okay
Aug 2019
Cons:
Car was not ready at pick-up. Still needed to be cleaned. Gas tank only 1/4 full Car hood was left ajar, as I started to drive I noticed it and pulled over to close it.4,8 Mediocre
Nov 2018
Cons:
You manager the worst person I ever met my life. I would like someone from the main office to get in touch with me Robert Veltre 732 887 6948 Thank you6,8 Okay
Jan 2017
Pros:
The car was clean and well maintained. Comfortable for 4 people and the luggage for 4 people. Trip was fast and furious because of a family death. Car was good on gas and very comfortable ride.Cons:
When I arrived at the small rental office I was told my car was no longer available because I was more than an hour late. Even though I had reserved the car with a CC. The clerk was not overly friendly and acted as if she was doing me a favor by looking for another rental in a full size car. I most likely will return to Enterprise for my future car rental needs.2,0 Poor
Apr 2016
Pros:
Absolutely nothing.Cons:
They lost my reservation. The store wasn't staffed during business hours (the doors were locked and a number was posted on the door). When I called, they said they closed early because they ran out of cars and accused me of making up my reservation.One location in Forest
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5,2 Fair
Sep 2016
Pros:
Car was clean; good gas mileage.Cons:
Pick up was supposed to be at 8am but because only one staff member was there and she was dealing with a customer who was renting a moving van, she couldn't even start helping me until 8:30. Then she couldn't find my reservation. The delay caused me to miss one of my meetings.One location in Forest
One location in Forest
One location in Forest
Most popular car type | Mini |
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