Fairview Heights car hire

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Fairview Heights, IL, United States
Jan 25 — Feb 1
Same drop-off
Fairview Heights, IL, United States
Tue 25/1
Tue 1/2
Driver's age:

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Fairview Heights car hire information

Pick-up locationFairview Heights
Hire locations4

Fairview Heights car hire reviews and directory

Rated no. 1
Best rated
7.3 Good (5 reviews)
3 locations in Fairview Heights
Locations in Fairview Heights
  • 7.6
  • 7.6
  • 7.2
  • 6.4
  • 8
Recent reviews
2.0 MediocreApr 12 2020
The pickup location was closed due to COVID. The rental was only booked one hour prior to pickup. This was not a new situation at that point.
5.2 OkayJul 17 2017
Poor service and unclean carPrice was fair and they upgraded us when they ran out of the class of car I rented.The rep asked for a 2nd phone number, home, spouse, parent etc, when I asked why, since I have never had any car company require a 2nd number, including enterprise, which I had just used the week prior, she stated that it was company policy and they can't rent to me without a 2nd number on file and that they wouldn't sell my info to outside companies. They only use the info to get a hold of me if they can not reach me on my cell do to lose or damage to my phone. What sense does that make? If my cell is lost or stolen, how will anyone be able to reach me? If I gave her my home number (which I do not have), and I am gone, who is suppose to answer and get a hold of me if no one is home, LOL. Her logic was so off. My biggest complaint about this policy is, why is a car company being so nosey? No one needs my mother or other family members phone numbers. I am 43 years old, I think I can handle my own car rental without someone else's phone number having to get involved. To top it off I had to wait 30 minutes for a car to be cleaned and it wasn't even very clean when we got it.
Rated no. 2
6.9 Good (4 reviews)
3 locations in Fairview Heights
Locations in Fairview Heights
  • 5.9
  • 7.9
  • 6.9
  • 7.4
  • 6.4
Recent reviews
1.9 HorribleJul 30 2021
Was told there is a $200.00 deposit but failed to tell u it has to be a credit card. Then why is the taxes in Collinsville,IL was more than the price of the rental. The rental was $92.00 then the tax was $104.00 thats just bull when in Belleville the taxes are less than $10.00. Rip off
10.0 ExcellentJul 13 2018
Easy and fast pick up and drop off. No hidden fees. Van was clean and ran great. No complaints Would definitely rent from Budget again!
7.2 GoodSep 4 2017
The receptionist was bluh he didn't explain anything very little conversation/information. Not very helpfulThe price
Rated no. 3
6.6 Good (4 reviews)
3 locations in Fairview Heights
Locations in Fairview Heights
  • 6
  • 7
  • 7.5
  • 6
  • 6.5
Recent reviews
3.6 MediocreApr 10 2018
Van was large enough for our family. Local rep got us a discount due to van not being clean when we picked it up. Unlimited mileage was a huge plus.Local rep wasn't there when we went to pick up van. Had to wait almost an hour. Then the van wasn't clean. Had trash and crumbs all over the place. The body also had several dings and scratches. When we returned the van, same thing. Had to wait almost an hour for local rep to get back to the office. Overall, the process working with the local rep/office was ridiculous. But they did cut the price in half for the hassle.
2.8 MediocreNov 12 2016
Cat food.They had good customer serviceMy son saw the moist cat food and touched it then put his hands in his mouth. Why do they have cat food out by their customers? That's weird.
10.0 ExcellentOct 9 2016
Checking in and checking out was the quickest I've ever experienced. The car was clean well maintained and got great mileage. The staff was also very friendly and courteous.No complaints
Rated no. 4
6.2 Good (14 reviews)
1 location in Fairview Heights
Locations in Fairview Heights
  • 6
  • 6.8
  • 6.1
  • 5.5
  • 6
Recent reviews
10.0 ExcellentOct 12 2021
Great staff at this O'Fallon location - got me in and out the door in minimal time! Drove a Nissan Altima for 11 days and was very impressed with the vehicle and its fuel economy. Lastly, when I needed a lift to the airport, Hertz was there to assist w/out any delay. Thanks for an outstanding experience ..
8.0 ExcellentJan 10 2021
The pickup was great. The O'Fallon branch was super helpful friendly and efficient.The williamsburg office is closed. Like until further noticed closed. I tried to call the number left on the door and there was no answer or option to speak to someone. I am still hoping I am going to be getting my 200$ hold back. I left the keys in the box like instructed but not sure how they will know.
3.6 MediocreSep 30 2020
Terrible customer service. Did not add my AAA discount. Will not adjust since they closed it out.Best customer service. I had to call and ask for a receipt 3 times to get a simple email. Agent told me she would add AAA discount at the counter but never did and not told they could not adjust. Terrible way to let a customer down
4.4 OkayFeb 28 2018
Not reafyComfortable.No washer fluid. I drove 40 miles to pickup the van n it wasn't there. I had to drive back home bccthey didn't know when it would be there n drive all the way back 3 hours later. Not cool the day before a trip when I had things to do.
8.0 ExcellentOct 15 2017
Vehicle got good gas mileage and was comfortable.Whatever Hertz uses to "clean" (wipe down surfaces inside the vehicle) the vehicles stinks! To me, it smells like what schools use to spray on an area after a student vomits. (former teacher) The person who did the walk around asked, "What? You don't like that?" I aired out the car in our garage for 24 hours before I could get in and drive it with windows shut.
6.4 GoodJul 30 2017
Not cleaned well; left out an important fact.I rented a Nissan Versa and overall, it handled well. It had enough power for Colorado passes, but just barely. Roomy enough for two suitcases two backpacks and assorted camping gear.Ten miles down the road the seal on the windshield began to flap in the wind; I repaired it myself. Also, the inside of the front windshield appeared to be wiped down with a soapy cloth and left to dry. I was told I could add an extra driver later in the trip, which I did, but wasn't told that doing so incurred an extra $13.50 per day fee. By that time I was nearly 400 miles into the trip (the fee was reduced with the use of my AAA card), but it was something that should have been mentioned during the initial pickup.
2.8 MediocreJul 17 2017
Do not use! use Enterprise if going to st LouisNothingThey did not offer pick up or drop off at the airport. The car was dirty windows were not clean. Dropped off car they had no assigned spots for Hertz cars in parking lot, and no other spots either. The car windows were filthy inside car was not cleaned prior to our pick up. The car drove poorly needed wheel alignment.
8.0 ExcellentJul 7 2017
Convenient location ease of pickup and drop off.Parking was limited when dropping off vehicle.
3.2 MediocreJun 25 2017
Car ran okay but was not very clean - also had tape adhesive on the outside of it - doors and trunk appeared to have been taped shut previously. Also felt the rental cost was rather high for an economy car. Not sure where the feature originated, but not having the ability to open the car doors after a trip without manually unlocking was a bit weird. I also don't remember the last time I had a car without a key fob and had to manually unlock doors with a key from the outside. Wait time to pick the car up was 35-40 minutes and wait time to return the car was 15-20 minutes, this is poor customer service.
8.0 ExcellentJun 13 2017
Hertz location incorrect on GPSPeople working at Hertz were very nice, honest and helpful.Car had not been cleaned. O'fallon Illinois actual location was 10 minutes away from where GPS driving directions for this address. Parking lot had no room for car delivery or for parking the car when i delivered it monday at 4-4:15pm. Despite this, employees were kind and helpful, and delivered me and others to and from nearby belleville airport with a smile.
27 travellers who hired a car in Fairview Heights gave the car agency they used an average rating of 6,6

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Top tips for hiring a car in Fairview Heights

  • Book your car hire in Fairview Heights at least 1 day before your trip in order to get a below-average price
  • Economy car hires in Fairview Heights are around -87% cheaper than other car types, on average

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