Pick-up location | Elmwood Park |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
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4 locations in Elmwood Park
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Reviews
10,0 Wonderful
Mar 2021
Pros:
Staff was friendly and fast.8,0 Very Good
Feb 2021
Pros:
Staff was great! Really appreciated all their assistance. Pick up and Drop off were easy.Cons:
We were told 3 days before our trip that there was no vehicle in the size that we needed available. We appreciated their honesty. We received a call the next day that a van became available but someone had smoked in the van and they were trying to air it out for us. The day we picked up our rental, another van had become available, which we were glad to see. However, someone had also smoked in that van too. All the seats were covered in a layer of cigarette ash. We shared with the staff that the new car smelled like smoke and was dirty. They offered to wipe down the seats, but we knew that the smell would not just evaporate with wiping down the seats. We took the van to the car wash and had to pay to have it cleaned. Even the manager at the car wash was surprised because he knows we are not smokers and couldn't believe the smell. We were taking our parents, who are older and more sensitive, on this trip. We had to purchase air fresheners to try and cover up the smell. Our whole trip we had to drive with the heat on full blast (February trip) and the windows open. Our clothes, suitcases, even food tasted like smoke from being in that car. We usually have had great experiences with Enterprise but were super disappointed by this last one.10,0 Wonderful
Nov 2020
Pros:
I liked the location and the vehicle I rented was reasonable with gas.Cons:
The time the vehicle had to be picked up and dropped off could've been better for me. The hours of operation mattered because I had to pick up the vehicle in enough time to reach my destination and return on time.10,0 Wonderful
Aug 2019
Pros:
Friendly staff and very professionalCons:
Car was rinsed and not dried off so there were spots all over it otherwise a totally great experience2,0 Poor
Dec 2016
Pros:
Nothing. Do not use this location, it's a scam.Cons:
Purchased insurance with rental online for $45 total. Upon arriving, the had no cars ready, drove us 20 minutes out of the way to another location, then said they don't except the insurance I paid for and that I lost that $45. Then told me they charge $45 per day for insurance!! In all we paid $415 for what was sold online for $130. DISGUSTING PEOPLE.9,2 Wonderful
Dec 2016
Pros:
The compact car that I'd reserved wasn't available so I was offered a Dodge Caravan at the same rate. I expressed my concern about using more gas with the larger vehicle and was offered a half tank of gas to be returned empty at no extra charge. I accepted the offer, and waited about 25 minutes for the replacement vehicle. Overall I was quite happy with the vehicle and with the friendly and helpful customer service.Cons:
The vehicle I'd reserved wasn't available, and I had to wait a little while for a replacement. Being just two days before Christmas, I understand that the demand for cars is quite busy, and it was really not much of an inconvenience.2 locations in Elmwood Park
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9,6 Wonderful
Aug 2018
Pros:
Service at the Fair Lawn, NJ location was excellent. Rented through Kayak and was charged what was quoted.8,4 Very Good
Jun 2018
Pros:
Very courteous and helpful.Cons:
Had to wait for about 20 minutes for someone to come to the counter to wait on us.2,0 Poor
May 2018
Cons:
They have too much hidden unnecessary charges. Like tolls beware! You can’t use your own EZ pass on their cars and even without using the bill you get is too much.2,0 Poor
Jul 2017
Cons:
Even though I made a reservation, paid in full, almost three months before my trip, when the departure day arrived the vehicle I had reserved was not available. It can't get worse than that. Never Hertz again.8,0 Very Good
Jan 2017
Pros:
Price as quoted2,0 Poor
Jan 2017
Pros:
NothingCons:
I made a reservation for a car through Kayak with Hertz and when I got there , no cars were available even with my reservation. I was in another sate, with no cars, and had to call Uber going to different rental companies until I found a car. Hertz explained that Kayak does not check their inventories before allowing customers to make reservations through their sites. Both companies are incompetent. Would not recommend either. In addition, Kayak phone system is so poor that it makes it is very difficult to speak to a representative. The prompts will keep giving you the round around until you give up without. A simple and straightforward press on "0" to stalk to a rep will suffice but they do on purpose to discourage the customer. Call avoidance at its best. Will definitely not use not he future and will advise friends not to either.2 locations in Elmwood Park
One location in Elmwood Park
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2,0 Poor
Feb 2023
2,0 Poor
Mar 2022
One location in Elmwood Park
Most popular car type | Standard |
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