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One location in Eagan
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4,0 Mediocre
Apr 2021
Pros:
Price was $50 higher than the reservation.Cons:
Lower price or a better car.8,0 Very Good
Mar 2021
Pros:
Staff unable to check whether I could use AARP or AAA discounts at time of check-in. Said I needed a “code.” Or maybe a secret handshake?Cons:
Rental vehicle did not have a snow brush snd it snowed 2 of the 5 days I rented the vehicle. Come on - it’s Minnesota March weather madness! I was clearing dude windows with my forearms!8,0 Very Good
Jan 2021
Pros:
Drop off was easy. Pickup we were in a line of about 30 people. Men working hard & fast to get cars, but very backed up.10,0 Wonderful
Oct 2020
Pros:
Drop off was a breeze8,8 Very Good
Sep 2020
Cons:
I drove from Minnesota to California which included very smoky areas near fires in Oregon and California. I wanted to make sure I had a good spare tire before I left. There wasn't a spare tire. The attendant said the rental cars don't have spares. He gave me a number to call if I needed assistance. The problem is there was no cell service in many areas. Getting a flat tire in the fire ravaged areas would have been very dangerous possibly deadly to my health. Spare tires should be in each vehicle!!6,0 Okay
Sep 2020
Pros:
Drop off was easy.Cons:
The inside and outside was not clean - poor job with vacuum.One location in Eagan
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10,0 Wonderful
Oct 2022
10,0 Wonderful
Oct 2022
10,0 Wonderful
Oct 2022
10,0 Wonderful
Oct 2022
8,0 Very Good
Sep 2022
10,0 Wonderful
Aug 2022
One location in Eagan
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10,0 Wonderful
Dec 2019
Pros:
The staff was more than helpful and accommodating. I have limited mobility. One of them volunteered to take my wife and I to the terminal with our luggage. That is what I call above and beyond.Cons:
Overall a very positive experience.7,6 Good
Jul 2019
Pros:
ReliabilityCons:
Price10,0 Wonderful
Jan 2019
Pros:
Quick courteous accommodatingCons:
Nuthin.9,6 Wonderful
Aug 2018
Pros:
Fast, super fast check out. Reasonable price.Cons:
The car could have been cleaner outside, lots of bugs on the bumpers. But then again, it has a whole lot more bugs now.10,0 Wonderful
Aug 2018
Pros:
I found out after going to the wrong place that the MSP airport has two Hertz counters in different terminals. The lady at the counter was very nice and said it was no problem and would help me find a car at her terminal. We ended up with a Jeep Cherokee that was amazing.7,2 Good
Aug 2018
Pros:
When I went to return my car, I didn't realize that I hadn't filled the gas tank and it was only 1/3 full. The attendant let me leave the lot and gave me instructions on getting to the nearest gas station. This saved me about $60 and I was very grateful. Thank you, Hertz return attendant, for being so kind and accommodating!One location in Eagan
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8,0 Very Good
Jun 2018
Cons:
Person at desk lied about gas mileage for car I was renting. Told me it was going to be 15 and that I should get a more costly car with better gas mileage. I didn't believe her and got my original car and the gas mileage was 40. Also, they tell you that they will remove a 35 dollar charge if you return the car with a full tank. I did that, but I had to talk to several people and eventually the manager of budget at the airport to get them to drop the charge. Not a trustworthy operation.4,4 Mediocre
Apr 2018
Pros:
Not much to write home about here...Cons:
I refueled the car within 5 minutes of dropping it off at the airport. Despite having a full fuel gauge they charged me $45 as a 'refueling fee'. I called to have it corrected and they wouldn't adjust the bill unless I could provide them with a copy of a fuel receipt. So I drop the car off with a FULL FUEL GAUGE and they put the responsibility on the renter to PROVE they filled the car by supplying a gas receipt?! I have since sent in copies of my fuel receipts and waiting for a corrected invoice, but this is a really shady way to do business. My company uses thousands of rentals a year, I can promise you we won't be using budget moving forward.8,8 Very Good
Feb 2018
Pros:
Friendly service and the car was good!Cons:
The price NEVER matches what I am told I will pay. Its ALWAYS higher and this really gets old. If im holding a reservation receipt that clearly says the cost will be 120 dollars then why am I charged 135 dollars??????8,4 Very Good
Feb 2018
Pros:
My pick up was at MSP airport. There are two rental car terminals. My reservation was made for Terminal 2, which I wasn't aware of. I expected only to be one rental location. I went to Terminal 1 not knowing the difference. The agent was able to get me squared away without me having to go to the other location.Cons:
The agent tried to upsell me on insurance. Made me wonder if the insurance I elected would cover the entire car, in rental speak "just walk away". I had some concern about the limitations of the coverage. It would be a better practice for Kayak or the partner site to use the same language that the rental car company uses so that there is any confusion and to do so as the reservation is being made. Find the car was not easy. Since I didn't upgrade the car or the insurance as the agent wanted, he was less than helpful in helping me navigate or find the vehicle.3,2 Poor
Jan 2018
Cons:
Because my flight got in three hours later than the pick up time they refused to honor the original price and charged me almost twice as much. Will never use them again, no matter how cheap they are.5,6 Fair
Jan 2018
Pros:
It was comfortable and started when it was 20 degrees below zero. Check in and check out was quickCons:
They charged more than the reservation stated and the first vehicle had a "check engine" and "maintenance" light lit. It makes me not trust them because they are not paying attention just washing them and sending them outOne location in Eagan
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9,2 Wonderful
Jul 2017
Cons:
Unhappy with the excessive fees and taxes associated with airport rentals.2,8 Poor
Jul 2017
Cons:
- Long wait at counter and only 2 agents helping people - If you don't bring back the gas receipt, Avis will charge you for an entire tank of gas, even if you filled up the tank!!! - Car reeked of cigarette smoke10,0 Wonderful
Jun 2017
Pros:
Service was quick and friendly.3,6 Poor
Apr 2017
Cons:
The cost of the car ended up being much more expensive, insurance was much more expensive. Customer service was bad. Car wasn't in good repair, dents and scratches, crack in the windshield. No accountability on Avis' side, a writing pad to mark issues was basically thrown at us. Won't be renting with Avis EVER again. Was extremely disappointed to say the least.10,0 Wonderful
Jan 2017
Pros:
Vehicle was perfect for what we needed. Representative was friendly and helped us get a great value for our two week rental.10,0 Wonderful
Jan 2017
Pros:
Very nice car to drive. Well prepared for us. Staff was very courteous. I would rent from Avis again, definitely.2 locations in Eagan
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7,9 Good
Aug 2021
2,0 Poor
Jul 2021
Pros:
.Cons:
went to pick up the car and they did not have the car :-(One location in Eagan
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8,0 Very Good
Jan 2021
Pros:
No, it was not friendly at all cause no staffs are available to help. all stations are closed. no one is there. this is suck.Cons:
the staffs need to be there to assist the customers.2,0 Poor
Nov 2020
Cons:
We rented an SUV and were given a Kia Sorento. There was no luggage room and did not seat 7 people.10,0 Wonderful
Oct 2020
Pros:
For this occasion, it worked excellent for us. I picked the vehicle up and was delighted with it's performance and gas mileage. It's got the power to easily maneuver thru traffic and the comfort was great. (Keep in mind I was traveling with two guys who are easily 6'3" in height and all then of our baggage and suitcases .... Yeah, if it worked for us it ca work for you!)Cons:
I picked this vehicle up from the airport at Terminal 2 in Mpls. I found the signage to get to the rental office difficult. Better signage would help a ton!! I think the problem is most customers are air travelers and if you are simply a local patron you do not get the signage direction that you would from inside the terminal. BTW: When returning a vehicle ... Holy Guacamole is that easy ... signage brings you right to the spot! More signage needs to direct you from outside of the car rental pickup!! Thanks for a great weekend!8,0 Very Good
Oct 2019
Cons:
The pickup and drop off at the airport could have been better explained. Very hard to do when you didn't fly into the airport. No receipt at the end either or anyone else looking at the car to make sure it was all ok still.8,0 Very Good
Jun 2018
Pros:
The car was clean inside and had been washed on the outside. Inside the car rental, the procedure followed protocol and progressed relatively quickly. There was no hard sell on the need for their insurance. I especially liked that I could pick my own car within the prescribed row of automobiles.Cons:
I presented the small scratches and tiny pits on the car that took me 30 minutes to inspect and catalog. The check-out representative said, "Oh, don't worry about those" as she walked around the car in 30 seconds. I demanded that my findings be documented on the contract. She did so at my insistence. She was not rude at all. Still, I know that if it is not written down, there is no legal credibility to "my word" when established corroboration is needed.10,0 Wonderful
Oct 2017
Pros:
Great valueCons:
NothingOne location in Eagan
One location in Eagan
Most popular car type | Full-size |
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