10.0 ExcellentSep 9 2021
Enterprise really made us feel special and Christopher went above and beyond
10.0 ExcellentJul 30 2021
The Enterprise team were very professional. Easy drop off. I would use them again.
10.0 ExcellentJan 28 2021
Lower rates. Enterprise should be competitive with other rental companies.
2.0 MediocreDec 31 2020
NothingThe day before my scheduled pick up, the Boca Raton branch called to let me know that there may be a shortage of cars and to call the day I arrived to see if my requested car was available. I called multiple times that day but no answer. Also realize that Kayak allowed me to make a reservation for a 5pm pickup, however the location closed at 5pm so if I showed up a few minutes late I wouldnt have been able to pick it up. The booking system should not allow reservations to be made at the locations closing time. As a result I did not pick up the rental. I did not hear from the rental location either, and ended up using Uber for my entire trip.
2.0 MediocreNov 29 2020
Nothing !! The reservation was cancelled at the last possible second by enterprise for not having any vehicles available . Their booking system is the worst and even the employees at the location agree ... wouldn’t it make sense to confirm with the location that the vehicle is there ??Everything !! Worst booking software / system I’ve dealt with .. their is zero communication between the national booking center that your FORCED to use and the physical locations .. none !! Most asinine thing I’ve seen and will no longer use enterprise unless there are just no other options .. sad that a national company can’t do better in the age of technology than this ....
2.0 MediocreAug 10 2020
Absolutely nothing. Horrible customer service. Not even ONE vehicle was available for us to rent, yet allowed us to make a reservation. Offered no solution when we arrived.Everything. Could have offered an alternative rather than just saying sorry. Didn’t even call us in advance to notify us about the lack of vehicles available before our arrival, therefore their customer service as a whole could have been better. Regardless, I will never rent from enterprise again.
10.0 ExcellentJul 14 2020
the staff was very friendly i didn't have to wait long for a rental
9.6 ExcellentMay 10 2020
Staff was on time. Drop off and check out were quick and convenient.
6.4 GoodDec 3 2019
Gaby was very helpful.Made a reservation at one location, called day prior to confirm. They told me the reservation would be honored at an office closer to my home. Called the number they gave me, second office said there was another office closer to my home. Called third office, was told by a young man named Marshall that he would call me tomorrow (day of pickup) to confirm. Never heard from him, called third location when I was en route to pick up, they told me they couldn't honor my reservation, didn't have the vehicle. Called first office, they didn't have vehicle either but said one was scheduled for return, with unknown return time. Fortunately one came in and I was able to get it. Not a fun experience.
2.0 MediocreNov 12 2019
Paid 3 months ahead for my rental to find that the car wasn't there - they canceled my reservation! Booked a car from another branch - internet showed full inventory - again no car. RUINED MY VACATION. DON'T RENT FROM ENTERPRISE - THEY HAVE KIDS RUNNING ALL THERE LOCATIONS INSTEAD OF RESPONSIBLE ADULTS. THEY DON"T HAVE THE EXPERIENCE TO SOLVE PROBLEMS AND JUST TURN THEIR BACK ON YOU! I have rented cars forever, Enterprise gave me the poorest experience ever. Avis - expensive not flexible, Hertz the same (these companies focus on Business travelers & have a lock on corporate contracts). Hertz does work with AAA so some advantage there). Sixt - great service, will give you free upgrades when possible and agents will work rates, a German company and so MB, BMW are standard. National - great service, also can be worked for free upgrades if the have the inventory. Budget - affordable, adults working the counter who are experienced and quick. Dollar & EZ have great rates, all 3 of these companies focus on family/budget travelers. DONT RENT ENTERPRISE - THEY DONT PICK YOU UP.