6.0 GoodOct 19 2021
I meant to pick this up at the airport, but somehow, I had to pick it up at a mall. I took an Uber there, and couldn't find the place, so I walked through the mall, asked questions, and finally found it. Had to drag my luggage around with me. The car was parked quite a distance from the actual office in a sketchy parking area. The car smelled of skunk - apparently the previous driver had run one over. Also, there was a loud sound coming from the tailpipe. Usually my experiences with Avis have been great.
3.9 MediocreOct 5 2021
The van had illegal tires with tread, it wasn’t ready even hours after I was supposed to pick up, the tire had a leak and the jack compartment was apart and all of the back
1.9 HorribleSep 27 2021
Arrived in Albany and went to Avis counter to get car. He flatly stated that I did not have a reservation. I asked him to look again as I had made reservation in June and had called Avis just that week to verify. He then said oh you are at the Colonie Mall. I was confused as I thought my pickup was at the airport. I asked where the shuttle was and he pointed to a phone and said I would need to call for a taxi or uber. We took a taxi (25.00) and when we got to the mall around 4:30..it was CLOSED! No courtesy call, text or email from them! Our taxi took us to a motel around the corner (85.00+) walked over the next morning at 10. Muhammad was cool, aloof and had no apologies for our trouble..adjusted our charges by 25.00..no offer to et us back at end of trip. We missed precious time with family, lost a night at our time share, spent 85+ extra for hotel, taxi 25.00 and uber 12.50.
5.9 OkaySep 25 2021
Van had a terrible smell that was very evident at pickup and throughout rental. Cheeze It crackers were on last row seats. Directions for pickup should indicate "airport counter" on confirmation email. I stood online in garage pickup area line for 10 minutes only to be told to go into airport counter.
1.9 HorribleSep 21 2021
The hours of your AVIS outlet were unsatisfactory and there was no reasonable way for me to return the automobile. Therefore I cancelled my rental reservation.
10.0 ExcellentAug 29 2021
I should have requested a lower model car. The electronics of the Mazda 3 too much to learn in a short time.
1.9 HorribleAug 22 2021
Booked Albany, assured airport because that is what was requested. Found out at airport that rental was 2 blocks away and by the way they were closed after 4:00. Flight landed at 8:00. When I called to say flight was delayed agent said sorry they would be closed and there was no option. ALTHOUGH airport Avis was open until after 11:00. AND of course the cost went UP to pick up the car from where I thought it was rented.
1.9 HorribleJul 17 2021
Avis is a mess. Our plane was late, the place closed, and they gave the car away despite 3 calls with the call center shortly after the pick up time. Another location had tons of cars but wouldn't move the reservation over or give me a new reservation. The overseas call center is a joke. They dropped my call 3 times and tried to give me a reservation in a city that didn't exist. The call center supposedly has no power to do anything and can't communicate well. I will never use Avis again.
8.0 ExcellentJul 7 2021
Very easy process.My car hadn’t been washed though the interior was cleaned.
10.0 ExcellentJul 7 2021