Pick-up location | Colonial Heights |
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Car types | |
Hire locations | 2 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
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Passenger van |
SUV |
Commercial |
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One location in Colonial Heights
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Reviews
8,0 Very Good
Mar 2021
Pros:
Staff at Hertz was great. Pickup and drop off were easy.Cons:
The van wasn’t cleaned between me and the last renter. Old candy wrappers and receipts in the console. Steering wheel was even sticky at parts. Very risky to not clean between renters with covid going around2,0 Poor
Aug 2018
Cons:
reserved car online,arrived 10 minutes before closing on a Saturday. They would not give me a car. The girl ran a soft credit report, my credit score was a 680. So she called a manager. The manager said when they get low on cars they up the credit score. I was the last customer of the day, so those two cars sat there till Monday at least. Then I come home from vacation 4 days later and the money has been taken out of my account. I called and it is going to take 7 to 10 days to have the money returned So NO I am not happy. I had just rented a car from them 2 months earlier. returned it on time with a full tank of gas.NEVER AGAIN!!!!4,0 Mediocre
May 2017
Pros:
Manager on duty at Richmond Airport.Cons:
Customer Service. Vehicle condition. Employee consideration of customer time restraints. Employee lack of professionalism.4 locations in Colonial Heights
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5,6 Fair
Dec 2019
Pros:
At the turn in the guy was concern about the customer serviceCons:
Take the time at the beginning of the rental to explain charges and deposits, explain about protection insured and deals or discounts rather than just rushing to issue the vehicle because the clerk just wants to go home10,0 Wonderful
Jun 2019
Pros:
Yes to both !7,6 Good
Apr 2017
Pros:
They were friendly.Cons:
Not enough employees for a Holiday Saturday morning. Too long if a wait time to turn in car.6,0 Okay
Feb 2017
Cons:
Car was not ready. Not washed, not vacuumed, not fueled. Apparently person who does that was out. Not my problem2,0 Poor
Oct 2022
2 locations in Colonial Heights
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Reviews
5,6 Fair
Aug 2020
Pros:
The gentlemen at the store was very nice.Cons:
I made a reservation for a smaller car and when I got there they didn’t have it. I was an inconvenience because I need to have a rental for that day so I had to get a truck which I was not expecting to have. Which in turn cost me more than what I planned and budget for.2 locations in Colonial Heights
One location in Colonial Heights
Most popular car type | Standard |
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