3.2 MediocreOct 17 2019
The car was filthy - seats stained, had half eaten food between seats, dirty plastic cups and used tissues int the car. It is clear the van had been used for commercial purposes, it was not fit to be used for a family vacation trip. I had to wait an hour for the car from when I arrived which made it clear it wasn’t ready and they tried to clean it a last minute, maybe even put the back chairs back in as the middle row wasn’t fitted well and the seats rocked a bit. Also the power outlet didn’t work so I couldn’t charge my phone for using as a GPS. It was very disappointing.
4.8 OkaySep 8 2019
We had a brand new car; obviously it was in good condition so that was nice.We waited over an hour after our scheduled reservation time to get the car. We had carefully planned our itinerary and the late departure (waiting for the vehicle to be taken for fuel) messed things up badly. We ended up in rush hour traffic, which delayed our arrival in Tuscany and cost us extra $$
9.6 ExcellentAug 23 2019
Staff were great both ends
5.2 OkaySep 9 2018
Hassle with no one there
2.0 MediocreJun 27 2018
Misrepresentation of car capacityCar was not as represented to hold 7 passengers and 5 luggage. We had to rent a second car.
4.0 OkayNov 24 2017
The car was on timeNot the car we order and not similar. We wanted 9 places came and we got 7 place car. The charge was 15 eu more. I would like to file a complain Erez Boozer
8.4 ExcellentSep 17 2017
Awesome serviceWhen we got there in the rain the attendant made us feel right at home and made sure we understood the car we were rentingNot a great selection of cars
6.0 GoodAug 18 2017
The pickup location was convenient to all major expressways....According to Hertz employee, the office closed at noon. However, he would help me... my car was no longer available when I arrived at 2pm. So 100 euros later, I was given a replacement car.
10.0 ExcellentMay 29 2017
it was easy to return car --- just drop off and have the attendant gave us the receive with the returning time on it.none
4.4 OkayMay 13 2017
I did not receive credit for full gas tank.Staff seemed relatively efficient in terms of pickup and drop off.I did not receive credit for full gas tank. Low oil indicator on car came on soon after I left depot. No windshield washer fluid.