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One location in Broussard
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10,0 Wonderful
May 2021
Pros:
The staff was friendly and helpful. Pick up and drop off was easy.Cons:
I thought it was pricey but it was the cheapest option, so could just be that I don’t rent card very often.2,0 Poor
May 2021
Cons:
They need to make it explicitly clear (online and at rental kiosk) that they do not accept Debit cards so we don’t wait an hour in line at the airport only to find out that I can’t rent a car when I finally speak to the employee.6,0 Okay
Apr 2021
Cons:
Drop off experience was not smooth. No one available to ask questions. Drop off in Kenner was somewhat of a nightmare. Next time I’ll allow at least an hour extra time8,4 Very Good
Feb 2020
Cons:
Having certain rental cars that you can smoke in for a long trip6,8 Okay
Nov 2019
Pros:
Easy pick up process, friendly staff.Cons:
Incorrect billing, that I only found out about after checking with my bank - no receipt at drop-off, no reason for extra charge. The company fixed the problem, but I had to call in and inquire and wait for a refund.10,0 Wonderful
Nov 2019
Pros:
Service was very fast and easyOne location in Broussard
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2,0 Poor
Jan 2021
Pros:
NothingCons:
Flight arrived after rental car office was closed. No refund and reservation was cancelled because I wasn't there on time. Booked through Travelocity. Will never do that again.4,4 Mediocre
Nov 2020
Cons:
Car was dirty with food on steering wheel and center counsel windows were so dirty I had to pull over and wife a circle so I could see out of it. Vehicle was supposed to be Covid-19 safety sanitized with a sticker and no such thing. Also I reserved a SUV and ended up in an Nissan Altima and told “oh well it’s all we have”8,0 Very Good
Oct 2020
Pros:
staff was super helpful10,0 Wonderful
Feb 2020
Pros:
Price was good10,0 Wonderful
Apr 2019
Pros:
The staff was super friendly and timely. Thank you!2,0 Poor
Nov 2017
Pros:
I didn't like any part of it!Cons:
The lady at the Dollar/Hertz rental was very rude! I didn't get the car I reserved and missed out on the entire Thanksgiving Holiday with my Father and sisters. I got charged $45.00 for insurance that I didn't get to use! I am beyond pissed off!3 locations in Broussard
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10,0 Wonderful
Dec 2018
Pros:
Very friendly quick and convenient definitely will be renting again.2,0 Poor
Oct 2018
Pros:
Appreciated the confirmation call.Cons:
My pickup was scheduled and confirmed for 2:00 on a Saturday. I arrived at 1:55 and the business was closed for the day. I took a cab back to the airport and rented from a different agency.10,0 Wonderful
Apr 2018
Pros:
I've rented cars several times from several locations, my best experience ever. In and out very quickly.Cons:
Location is very hard to get in and out of, traffic in Lafayette is horrible, but it was worth it.3,2 Poor
Feb 2018
Cons:
I couldn’t because they give it away, not a phone call, NOTHING.6,0 Okay
Aug 2017
Pros:
Because my flight was late they had to move my reservation to the airport branch instead of the off the airport branch and I ended up having to pay about $50 more bucks. The counter clerk was nice, he tried to get me some discounts. But their drop off location is in a weird lot that has you walk through the side of the airport and there is no one there to hand the keys to. So you go to the same counter you got the car from and of course they ask what your mileage was, like I know?2,0 Poor
Feb 2017
Pros:
I made the reservation to only have to cancel it cause Enterprise did not have the van I requested. They did not help me much for my inconivince.Cons:
SameOne location in Broussard
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10,0 Wonderful
Nov 2022
2,0 Poor
Sep 2022
One location in Broussard
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10,0 Wonderful
Jun 2022
4,0 Mediocre
Nov 2021
2,0 Poor
May 2021
Pros:
NothingCons:
They are scam artist behind the counter at LFT. They literally had the audacity to try to charge me for a broken windshield that I did not break. They have no cameras around the rental car area yet claimed it was my fault. Absolute trash employees and trash company, I will never rent from hertz ever again.10,0 Wonderful
Mar 2020
Pros:
Staff was very helpful! Kelly and NeShawnde were very helpful and very nice!!8,4 Very Good
Jul 2019
Cons:
A/C did not seem to work with in the car. This is pretty unacceptable in Louisiana.10,0 Wonderful
May 2019
Pros:
No waiting. Car was clean and handled well.One location in Broussard
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1,9 Poor
Jun 2021
2,0 Poor
May 2021
Pros:
No we waited in line for an hour to find out they did not have our reservationCons:
Notify people ahead of time the vehicles may not be available10,0 Wonderful
May 2021
Pros:
The staff was very friendly and went out of his way for me to find it quickly and easily in parking lot.Cons:
I couldn’t find the manuel2,0 Poor
Nov 2020
Cons:
I reserved a convertible because we needed a parade car for my daughter. They confirmed the car in advance, but once I got there, NO CONVERTIBLE. The person working the counter was not the friendliest and acted as if it was not their problem. Very Disappointed with the whole experience.2,0 Poor
Mar 2018
Pros:
nothingCons:
they gave away my car and did not have a car to give me, I had to go else wher9,6 Wonderful
Mar 2018
Cons:
Drop off location was a bit confusing.One location in Broussard
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10,0 Wonderful
Sep 2017
Pros:
I really liked Neshanda (maybe I misspelled her name). Very helpful. Helped me get another vehicle since the mini van I reserved was not there.Cons:
I hate not getting the vehicle I reserved on line. You showed a mini van but that is not what I got. Why do you ALWAYS bait and switch? I do not think I have ever gotten the exact vehicle I have reserved. Why?????5,2 Fair
Apr 2017
Pros:
Not much of anything about the rental.Cons:
Car was dirty in inside. Scratches all over outside of car. Brakes made noise because of a needed brake job, and the car had 40k miles on it. Worse rental I had in years.6,8 Okay
Feb 2016
Pros:
People were friendlyCons:
I booked a Suburban or similar. Was called the day before and was asked if a mini van would be ok. I said yes. When we got there we got a Cheverolet Traverse. Not at all big enough for the people and luggage we had. Very disappointed!1,9 Poor
Sep 2021
One location in Broussard
Most popular car type | Compact |
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