3.9 MediocreSep 7 2021
needed to rent a car and only availability was a cargo van. Since there was only two people and no other choice we took it. Was given the oldest van on the lot. It was uncomfortable but managed the job. The drop off location given to us by Hertz in Dallas did not accept cargo vans so they sent us to another location 30 minutes away. Off course this one closes early so we left the van and keys in night drop box. No word on whether it was checked in the next day or not.
10.0 ExcellentMar 16 2021
This was one of the best hertz rental experience I have ever had. Great price, ease in extending my rental, excellent service.
2.0 MediocreJan 31 2021
NothingThe vehicle being available. Pickup location said the vehicle wasn’t available and that the online reservation doesn’t care if anything is available that they get paid no matter what. The pick up locations wasn’t accommodating or tried to locate a vehicle at another location in the area.
2.0 MediocreAug 1 2019
I was given a full refund in 7 - 10 days.My car rental location was not at the airport where I landed. I had asked for Lafayette LA airport and was given an off-site location that was closed when I landed. Hertz managers did not help and left me stranded without a car and unable to get to my hotel an 1:45 mins away. Very disappointed.
9.2 ExcellentMay 13 2018
A very busy rental car store.Professionalism, knowledge and courtesy of the Hertz store employees.This store is extremely busy and insurance paid rentals take longer to process than other types of reservations so they could use more employees to handle the ongoing demand for their cars. The parking lot is very small so it is hard to maneuver in it.
8.4 ExcellentApr 10 2018
Easy for the most partVery good price and quick drop offThe place I booked through was closed for lunch so i had to wait to pick up my vehicle. The site shouldnt have let me book for that time.
3.2 MediocreMar 30 2018
Hertz Lafayette LAThe rental price was fair.The fact that I had a flat tire and HERTZ had it towed 84 miles to Baton Rouge instead of 4 miles to the Lafayette airport. They claimed they had no maintenance facility. It seems absurd to tow a car that far and claim that no one could change a flat tire. The manager at the Lafayette airport (Deanne) refused to accept the car. I will NEVER rent from Hertz again, Patricia
2.0 MediocreNov 23 2017
Horrible!!!!!Got there to pick up my scheduled pickup to find out they had no vehicles available. I made this reservation days in advance. She tried to call aroumd no vehicles at any of their locations. Then offered a vehicle that had a broken seal to the door so if it would rain it would leak in the car. The reception was rude. Calked to get my money back so I can go to enterprise was told would take 5 business days for my money to be returned!!!!! I ended up getting a vehicle from enterprise service was great!!!
2.0 MediocreJul 7 2017
Hertz completely failed meI made a reservation for July 1st, noon. I called at 11:45 because I was afraid I'd be a little late, asked them to hold the car. They said "we have a half hour grace period. But we do t have any cars right now." The last time I checked, a reservation meant that they WOULD have a car on the date and time that the reservation was for. They said they would call me when they got cars. An hour later, I called back - no cars. I finally ended up renting from Budget rental car and paying through my nose for it. I'm a comedian and I was on tour and had to be in Lake Charles, LA for a show that night. Hertz NEVER called with a car, or ever called to apologize. I'll never use Hertz again if I can help it, this is the textbook definition of "piss-poor" service.
2.0 MediocreMay 24 2017
worst never choose hertzI booked car about three weeks before. i checked with them few days before the date of travel also but on the day of travel when i went to take my car it was not there. They simply said sorry and did not pay for my loss. They charged me the insurance fee. neither did they texted or emailed me about it before hand. I recommend not to choose Hertz ever for your travel.....