Hotels near Lusaka airport

Pros: Comfortable and clean room

Cons: Staff was not friendly or engaged with guest. It seemed like they were doing us a favor if we asked for items in the dining room. The check in receptionist was not welcoming. They swiped my credit card during check out. My bill was authorized and I signed for it. Then they manually entered my credit card info into the computer. .

Pros: I liked everything, the staff, the room, facilities, environment, Cheif Neten, Abdo were very helpful and made special dishes for me , Willie in the reception is very polite, helpful, extremely facilitator

Cons: Nothing, every time I go to Lusaka, I stay in this hotel

Pros: Everything about my stay other than the extra charge I got.

Cons: The initial price on the app was K1599 but when I got to the hotel the staff told me they had to add tax and the total ended up being K2037 if I'm not mistaken. I would prefer that the app uses the hotels prices to avoid being blind sided with extra costs that weren't planned for.

Pros: The garden and the swimming pool are among the best spots in Lusaka. The hotel style blending African touches with sufficient comforts (the restaurant is excluded from this "African" style)...

Cons: The main lobby and breakfast restaurant xould be more open air and outdoor as someone expects in Africa. The hotel is privileged by such a beautiful garden that is a shame not to be taken advantage in offering to the restaurant an exotic ambiance. Too "closed" and too heavy as if you are in northern Europe.

Pros: Very nice Gym, and menu for dinner.

Cons: Sadly, this was a poor showing from a 5 star chain. 1. The toilet in my room was very weak at flushing, couldn't even flush paper in one go. 2. The iron did not work 3. The toilet rool holder was hanging off the wall 4. The hose to the shower head on the bath leaked when in use 4. The toaster at breakfast only did one side of my bread, this has been an issue since my last stay also. 5. The hall way which my room was on smelt of smoke, my room was next to the smoking rooms. Sadly this is way off the standard expected and previously experienced, thankfully I was only there for one night, if it had been longer, I would have insisted in moving to another room. I would welcome compensation for this stay.

Pros: Unfortunately they had air con problems and expected me to inform them that their air cons do not function. I informed them as a hotel, this is an aspect that is a standard procedure to ensure a basic aircon functionality. They changed the room after wasting a lot of time trying to repair their aircons. After more than 24 hours of staying in a room without air con. I was provided with fruits that i declined to have. Other than this experience things were good. Until on the last day, they called behind me while i checked out and said you have to pay a bill. I said i dont have any bill, what billl? They said its pay tv bill, ok what pay tv bill? Does it bill me if i watch normal tv. They said they pay tv, which i wasnt aware of as i only watched my own Netflix through miracast or youtube. They showed me 3 logs, which they claimed based on. I told them i didnt even know you had this pay tv function and i havent watched anything. They said Ok, then maybe its an IT fault. Now this made me really mad that they have an IT problem and they just charge people somethings without me watching it. Thats not how IT works. Rather thats how probably fraud works. Majority of the hotel is good, except some of these poorly trained managers just forget their real duty in terms of customer service. If you want to have a good experience be very aware, how they might try tp scam you.

Cons: Managers attitude, communication styles. The normal staff are extremely nice and well trained. However the managers need to ammend their poor customer service skills.

Pros: There are so many good things to say about this hotel .. from the manner in which they treat you on arrival till the friendly service in the Chuma Restuarant and pool bar .. Patience the cashier at Chuma with the waiters are brilliant .. George the chef know who to prepare food ..

Cons: That there is not an ATM or cellphone data for sale .. This is an area that management can investigate

Pros: Shower was not working in room 212, tried to use the bath, same issue. You cant charge people premium rates when the facilities dont work. Breakfast was average at best. No cappucino, coffee was very average

Pros: Staff were helpful and respectful

Cons: Room 108 shower 🚿 glass door makes cracking noise when open or clossing

Cons: Toilet not flashing adequately

Pros: Great breakfast

Cons: Hallway on 2nd floor smells Like cigarette smoke. Some functioning smoke detectors might help discourage this behavior from guests.

Pros: The food Ordering food anytime

Cons: Their hospitality the bathroom is poorly constructed water leaks, standing water when showering, the shower is not properly cleaned The maintenance needs improvement what a great place but without proper maintenance it’s going to be a one star hotel Please replace your shower heads and whole shower-they are not five star standard-house keeping needs to do a better job cleaning

Pros: Great business traveler option for Lusaka. Probably the best option.

Cons: Check in Staff seems a little uninformed and uninterested. Other staffs like house keeping and doormen are very attentive.

Pros: Staff was very nice, room was comfortable, executive chefs were very accommodating.

Cons: Location was very convenient, near mulungushi conference center where I was sending a conference, but the area doesn't have a lot going on, only the arcades shopping area.

Cons: Payment method was very bad covered

Cons: Hot water took to long to come through

Pros: The Comfort. The reception stuff. One restaurant lady just one

Cons: Rooms could be better set, turn up was not done first day.

Pros: Room was good

Cons: Breakfast was very basic

Cons: The wifi in the rooms is slow or doesn't work at all.

Pros: Everything was great

Pros: Services n cleanliness

Cons: I liked everything

Pros: Staff extremely helpful and kind, the crocodile pond is lovely and peaceful.

Pros: Very clean, friendly staff, central location, good food, wifi good, overall a very good experience

Pros: Friendly staff, clean everything and good food.

Pros: Dinner and Breakfast - orders take for ever. on 05 May I ordered Supper and it took an hour and 15 minutes. I was not impressed at all

Cons: Communication was none existent.

Pros: The breakfast was OK. The staff were friendly

Cons: The internet service was terrible. I was unable to conduct my business online. I was extremely stressed out. The hotel needs much better and fast internet service. I met another guest who complained to me about the same issue. The hotel need a total renovation and upgrade of the all rooms. The room was old, unclean and poorly maintained. I am a Marriot Gold/Platnum member for 23 years and it was the worse Marriot property I ever stay at. I was totally disappointed.

Pros: Breakfast was good, but location of parking garage is inconvenient, you have to go out of the hotel past vendors and street touts to get to the car park

Cons: car park location and size

Pros: Service was great. Rooms are basic but clean and comfortable. TV with decent channels. Perfect room and price for transit or business travelers.

Cons: I tried two separate massage people. They were both terrible. And when I say terrible - I mean I was more jacked up and tense before the massage. WARNING TO ALL!!!

Pros: They were flexible with us.

Cons: Only 1 treadmill was working, and there wasn’t proper filtered coffee - just instant.

Pros: Location especially good for airport

Cons: Slow service for drinks in the evening, acknowledge bar was closed, imagine less staff on duty, however Hopson/Hobson an excellent fellow

Pros: The rooms

Cons: Few tv channels