Mediocre
3,0
Cons:
wwe ask the frontline if we can change our date reserved from 3 nights to 2 nights because our plane tickets were changed because of the Dinagyang Festival. The staff said we can no longer change because our reservation was made thru booking.com they have no way to change it. if we change it is still the same effect, booking.com will still charge and we still have to pay the night were we checked out already
Excellent
8,8
Pros:
They have renovated the lobby . It looks good but did not do much to the rooms. We have stayed in this hotel year after years and some rooms was renovated a little others have stAyed the same.
Cons:
The breakfast has gotten worst . They have better breakfast before when it was buffet type. The selections were better.
Excellent
10,0
Pros:
Friendly staff except check in lady
Cons:
Check in lady
Excellent
8,8
Pros:
the service and staff was excellent , all the way from the greeting staff to the front desk and pool staff....pool was clean and huge ... in-room fridge made quick ice and kept liquids cold ...the head concierge ,steve , made this place run , he was always attentive and knowledgeable of what needed tending to .
Cons:
i didn't like having room on the street side of the hotel . the dogs bark at night and it echo's up the walls of the hotel . so if you book , pay the premium price for the poolview , premiere delux room. ..the breakfast used to be buffet but ownership changes have moved it back to a simple egg, rice , toast ,sausage breakfast that you leave hungry with . bring back the buffet please .
Good
6,3
Pros:
The green salad was fresh.
Cons:
The buffett lunch was terrible. The noodles were lumping and soggy. The pork was so salty. Breakfast buffett was ok not my standard. The eggs are preprepared so it is cold. The linen has a smell like muggy. The hot water in the shower was not working. The faucet on the sink is too close to the front of the sink, so when you turn it on, it spills on the counter. Not worth for the prize.
Excellent
10,0
Pros:
I forgot his name (Cris?) he was very helpfull on my questions on leaving things in front desk , how far is the place to go to etc.
Cons:
My TV didn’t work at all !
Excellent
9,6
Pros:
Great staff takes care of your needs.
Cons:
More menu options
Okay
4,2
Pros:
I booked in this facility knowing that they will provide buffet breakfast. But during one of the days that I was staying there, there was no buffet breakfast served. they provided plated breakfast but it was so small that I had to go get more food outside.
Cons:
old facility. needs updating...
Mediocre
3,3
Pros:
NOTHING
Cons:
DIRTINESS OF THEIR ROOM ESPECIALLY THE BEDDINGS/LINENS ETC..AND CARELESSNESS OF THEIR HOUSEKEEPING AND FRONT DESK STAFFS ACCUSING YOU OF "STEALING" THEIR DIRTY STAINED BATH TOWEL WITHOUT CHECKING THE ROOM THOROUGHLY - THE DIRTY TOWEL WAS SPREAD ON THE BED JUST SO THAT WE WON'T GET SKIN ALLERGIES DUE TO ITS FILTHINESS..! BUT INSTEAD OF THANKING THE CUSTOMER FOR NOT COMPLAINING AND ASKING THEM TO CHANGE THE DIRTY BEDSHEETS, THEY EVEN ACCUSED YOU OF STEALING THE FILTHY BATH TOWEL (LESS FILTHY THAN THE BEDSHEETS WITH PUBIC HAIR FROM PREVIOUS GUESTS IF NOT FROM THEIR HOUSEKEEPING STAFFS), JUST SO THAT THEY COULD KEEP YOUR DEPOSIT AND CHARGE YOU MORE THAN THE ALREADY RIDICULOUS PRICE WE'D PAID FOR A NON STAR HOTEL WITH ZERO QUALITY OF CLEANLINESS AND SERVICES!
Excellent
9,2
Pros:
Spacious and clean. Staff are very courteous and helpful.
Cons:
The lavatory sink drain slow and flushing the toilet is also slow on our unit. The shower and faucets needs upgrading. In our sons unit same problem with the sink drainage and in my sister's unit.