Pros: It takes awhile to get the vehicle (45 minutes) and we were second in line. One man show and not the most efficient process. The car was fine not a full tank but didn't expect it to return full. Liked the keep left decal on the dash
Cons: Poor customer service, we reserved a Jeep Liberty or similar and the lady gave us a Jimny arguing that she didn't have anything else and the only thing that she could do was giving us a refund which at that time would meant to be stucked in the airport which is 1 hour and a half far way from our hotel. Very poor customer service. The lady said that Kayak wasn't a reliable source and that she wasn't obligated to honor what the reservation said, which is unbelievable as I always use Kayak and this is the very first time that I have a situation like this.
Nov 14 2018
Rental in Saint Lucia
Pros: Car was relatively clean and handled the winding mountain roads. Drop off was easy. Staff was friendly and accommodating.
Cons: I reserved a full-sized SUV months in advance because we have a large group doing work at a local hospital with some equipment and gear. Reserved through ACE but the local company was called Drive-o-matic. When I arrived I was given a much smaller car and they were very annoyed when I asked to be given a car of the corresponding size and price I had already payed. Eventually she located a vehicle that would suit our group. Car not great quality compared to what I had last year when I used SIXT. Probably will not rent through ACE again.
Cons: We made a reservation 4 months ago, showed up to pick up our car and were told they had no cars left. They ignore reservations and just give cars on a first come first served basis. They did nothing to rectify the situation, we had to pay $100 for a taxi and book another car through another company. Do not book through Avis, it was truly an awful experience
Feb 9 2017
Pros: It was 4 wheels
Cons: Car appeared 10 years old. Lower gears did not work. Left headlamp was out