|Pick-up location||Sandy Springs|
Locations in Sandy Springs
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Pros:No problem with staff, everyone was professional and knowledgeable
Pros:The rep that assisted me, I want to say his name is Brandon was extremely helpful and friendly. Even though they didn't have the vehicle I reserved on hand he assisted me with obtaining something equal to (or better) to fulfill the reservation at no extra charge. I have NEVER received that type of assistance from other places. I was VERY pleased with the service and will make Enterprise my priority rental place.
Cons:Nothing, everything was GREAT!!
Cons:Car was filthy
Pros:Very friendly and made the process very smooth
Cons:Very convenient! They accommodated me when I thought my car needed maintenance
Pros:I didn't rent from them
Cons:Their invisible cars
Pros:Good location. Engaged caring staff.
Cons:The car was not clean, I paid for a premium vehicle, but they did not have any available. They gave me a full size car, which was one grade below the premium, but would would not give a refund for the lesser quality vehicle. Lastly the manager was talking down to his salesperson using the “F” word
Cons:Confirmed a reservation when they had ZERO cars available . A timely turnin made the ride possible.
Cons:My pick up time was at 3 pm and this location closed at 3pm too. My reservation should of not allowed me to select 3pm as a pick time. Not sure if the web had the correct business hours for this location
Pros:The staff was kind and extremely helpful.
Cons:The car, a Ford, did not have quality seat adjustments. The car seat was unable to be adjusted to a more upright position to support my shoulders and head while driving. The highest setting was still reclined. Very uncomfortable and unsafe.
Cons:Canceled car two weeks once advance they still charged me
Cons:I was arriving at the Atl airport - my car reservation ended up at another Hertz location in Atl which required extra handling by the Hertz airport personnel...and additional costs !!
Pros:She tried to help
Cons:The price was false
Cons:I was traveling from California. I wasn't able to keep my phone charged very inconvenient since the car had no GPS system and I needed to rely on my phone....