|Pick-up location||San Salvador|
Cons:Better disclosure regarding required coverage. Would have also rented a vehicle with more horse power given that I explored way outside of the city.
Cons:The rental service not being so greedy
Pros:The car was very comfortable and the service was excellent
Cons:The day was supposed take the car they wasn’t even open bad service and irresponsible company!
Cons:Alamo did not honor the vehicle level i had reserved. I reserved a Kia Rio or equivalent and when i got there i was offered a Kia Picanto an told me that they were the same level. Defínete Kia Picanto is a smaller vehicle. They told me that if i wanted a Kia Rio i had to pay an upgrade. My reservation clearly said Kia Rio and i show my reservation. I didn’t pick up my vehicle and had to rent a vehicle with another agency. It was a very bad experience and had to spend more than what i had planned. I saw other custommers having the same issues, not a good practice.
8,8 Very Good
Pros:Staff was very friendly and thorough in inspecting the car, telling us where the emergency equipment was, fluids in the car, etc.
Cons:The security deposit was really high at $1600, likely because it was in a different country and a bigger vehicle. I was also not allowed to decline the insurance. There was a mandatory insurance of $13.99/day. The other option that coverage everything was $32/day.
Pros:Quick way to make the reservation in my country. I had an emergency need to rent a car and I was surprised it was better experience than expected
Cons:Provide mobile tools for the reception of the car once delivered
8,8 Very Good
Cons:Budget added an additional $15 per day insurance fee that was not stated in the reservation.
Pros:They could pull up my reservation.
Cons:Would not honor reservation No car available I requested Price was $200 higher than reservation He suggested I go to someone elst. Lost my $45 deposit
Pros:Terrible customer service to say the least!
Cons:Did not have available the type of vehicle I had reserved through Kayak. They offered me a lower class vehicle for the same price. They wanted force me to buy a local insurance policy, advising me that Allianz insurance was not valid in El Salvador. I was very angry and disappointed and did not take the car.
Pros:I just liked the staff was available and ready on time both during pick up and drop off.
Cons:The car they gave me was a Hyundai smal car with mechanic transmission. Very uncomfortable and small. I understand economic cars are economic but this was extremely below the economic average.
Pros:Everyone was amazing at the store, service was great and they even picked-up my car without any additional fee since I was feeling sick and couldn't drive the car there.
Cons:Car was in really poor shape, locks didn't work correctly. Could hardly get out of the passengers side, it took about 4-5 tries every time to open the door. Dangerous if we had ever gotten into an accident.
Pros:Nothing! Worst experience ever
Cons:Rep tried forcing me to buy insurance after telling her that my credit card cover insurance. After going back and forth and I finally agreed to buy insurance cause I just wanted to get it over with. The rep refused to rent me the car afterwards. On top of that, they did not have the car I had reserve wich was a minivan. Whats the point of making a reservation if you’re not going to have the car you specifically reserved? Will never ever bother with national. And will not recommended to anyone.
Cons:once i got to the counter they wont accept the insurance I got online. Had to pay a new one... they claimed that they dont work with Allianz Global Assistance. crooks
Pros:they did not have a car available for me and had to go to another agency to rent
Cons:did not a vehicle for me