10.0 ExcellentMay 23 2021
yes yeshelping to set up navigation
10.0 ExcellentJan 21 2019
Gas level was marked wrong didn’t realize upon pickup.
10.0 ExcellentDec 31 2018
I got a better car for the same price because the car I booked wasn’t ready for pick up for the time I requested))
2.0 MediocreFeb 21 2018
They didn't have my carI reserved my car 10 days in advanced on kayak and budget didn't even have 1 single car. So I had to go to enterprise and pay 100.00 more then what my reservation was suppose to be through kayak. I WILL NEVER USE KAYAK OR BUGET AGAIN NOR WILL I EVER RECOMMEND EITHER ONE OF THEM!
2.0 MediocreFeb 20 2018
HORRIBLEArrived to west palm beach only to be told that no cars were available. I had a confirmed reservation. The gentleman on the phone informed that that he had “30 reservations and no cars. Sorry.” Terrible customer service, no alternates or compensation provided. Never received a vehicle. Horrible, horrible company. I wish zero stars was an option.
2.0 MediocreMay 22 2017
Bait and switch budget..NEVER AGAIN!!!We hadn't ordered a vehicle from Budget for a long time, since our last rental experience with them was not good, so we decided , since their price looked good, we would give them another shot... BIG MISTAKE!! We ordered a large Ford E series van.in the West Palm Beach area. On the morning of the rental, we got a call saying they didn't have it. We were told that the airport location did have one, so we could just pick one up there, and the price would be matched. However, when we arrived the customer service rep told us he had to get one over from Avis... while we waited I wanted to confirm the price match.The manager ( a black female) of the Palm Beach airport location was absolutely rude, accused my husband of threatening her job? This was because we wanted her to honor the price we had been given by the other Budget location that did not have the vehicle available. She said she was going to put us on the "DO NOT RENT TO" list??? She was totally inflexible and unable to compromise to keep our business. Well, after our horrible experience with Budget, don't worry... Budget is on OUR " DO NOT RENT FROM" list! We went over to Enterprise, which was right next to Budget... we were greeted warmly by a beautiful young lady who had excellent customer service skills. We went out to their car lot and got to CHOOSE the vehicle we wanted! Wow! Such a difference when we are treated with respect and fairly! Budget lost our business; their manager's comments were unacceptable; we will not be back. We will give all out leisure and corporate business to Enterprise in the future.
6.0 GoodApr 9 2017
I expected to be driving a Ford Focus but they had none and gave me a Subaru Forester instead. It was well mainted and comfortable.I had reserved for 6 weeks, but the agent said she could only book thru month end and call back to extend. Tried 4 times to reach original retal agency but they never answered and was transferred twice to "800" number who said they could not help but that I needed to keep trying Ocala agency or drive to that location which was 3 hours away. Crazy!
3.6 MediocreMar 13 2017
Nice car, clean and fully fueled.Provided a contract that had to be renewed at the end of the month. They then refused to extend the contract, and stated that they needed to open a new contract, at a higher cost. After nearly two hours of back and forth dialogue, they released us with no extended contract. Their ignorance on how to handle this situation was appalling. Had we been stopped by a police man we could have been arrested and the car impounded.
5.2 OkayFeb 18 2017
DisappointedThe dropoff wouldn't provide transportation to the nearby airport unless I paid a $20 fee. Not acceptable.
10.0 ExcellentDec 3 2015
Mary DAt pickup I realized I had reserved at the wrong location. The agent was very helpful and said don't worry I can help. I was not able to get the car I originally reserved, but that was OK. I had to rent a SUV (my mistake for not knowing the PBI address). I was just happy that I did not have to go to another location.Nothing ....everything was great!